Human Resources Operations Specialist

FELICIA M. CDE VACA, MBA

***** ****** ****** ** **, Albuquerque, NM 87114 Cell: 505-***-**** ********@*****.*** SUMMARY STATEMENT

As a results-oriented leader, I bring extensive expertise in operations, relationship management, implementations, finance, and budgeting. I am a driven achiever, consistently surpassing goals and earning top customer satisfaction ratings. My strengths lie in proactive problem-solving, with a focus on addressing root causes and implementing effective, lasting solutions.

• Management/Leadership

Financial/Budget Management

• (10M+)

Training and Employee

• Engagement

Human Resources concept practices

•

•

Generally Accepted

Accounting Principles

(GAAP)

Business Process

Improvement

/Reengineering

EDUCATION

•

•

•

Policy and Procedure

Development

Computer Proficiency (Word,

Excel, Access, Power Point and

Smartsheet’s)

Effective/Professional

Communication

Master’s in Business Administration:

May 2009, University of Phoenix, Albuquerque NM

Bachelor of Science in Business with a concentration in Management/Human Resource: March 2007, University of Phoenix, Albuquerque NM

PROFESSIONAL WORK EXPERIENCE

Operations Specialist, April 2025 current

University of New Mexico, Psychology, Albuquerque, NM Job Type: 40 hours per week, Full Time

• Oversaw ongoing recruitment and training of departmental staff and students.

• Supervised daily operations of the administration team.

• Led departmental special project, developing and implementing processes essential for achieving project success.

Operations Manager, October 2024 January 2025

University of New Mexico, Department of Dental Medicine, Albuquerque, NM Job Type: 40 hours per week, Full Time

• Reported directly to the Administrator, overseeing the residency program and educational initiatives within the Dental Medicine and Clinical Dentistry Services (CDS) clinic.

• Supervised administrative staff within the CDS clinic, enhancing operational efficiency.

• Promoted and developed projects within the clinic, fostering relationships and networking opportunities for growth and collaboration.

• Participated departmental budgets and manage financial resources for projects, ensuring fiscal responsibility and accountability.

• Served as a backup manager for Human Resources, assisting with timekeeping, purchasing, and hiring processes.

• Led the educational arm of the Dental Medicine department, coordinating with staff to ensure seamless integration of training and oversight for residents. Operations Specialist, July 2019 October 2024

Program Coordinator/Special Projects, August 2018 – July 2019 Fiscal Services Tech, April 2017– August 2018

University of New Mexico, Community Behavior Health, Albuquerque, NM Job Type: 40 hours per week, Full Time

Program Management:

Grant Oversight:

• Reviewed grant budget funding and status reports.

• Assisted in managing contracts, grants, and state funding, including approval and budget monitoring.

• Prepared budget revisions and provided interim status reports for all accounts.

• Participated in partner meetings to discuss and finalize Scope of Work contracts for the upcoming grant year. Program Development:

• Oversaw program planning, development, and implementation.

• Assisted in budget preparation for reconciliations and fiscal management. ECHO Management:

• Managed the MOUD ECHO process, including trainings, CEUs, speakers, case studies, and data organization for Performance Improvement (PI).

• Participated in GPRA processes and related training sessions.

• Created Smartsheet’s workbooks for tracking ECHO trainings and attendance. SOR Project Involvement:

• Reviewed and observed the developing of Scopes of Work (SOW) for the SOR project and participated in meetings with vendors to finalize the Scope of Work.

• Contributed to the development of the FY24 Budget for SOR using the approved final contract.

• Attended meetings with Bridge/SOR and conferences.

• Observed and on how to create SOWs with treatment centers for FY24. Leadership and Team Management:

• Assumed day-to-day leadership of the Administrative Team.

• Supervised team members, facilitating weekly meetings and 1:1 sessions.

• Conducted interviews, crafted interview questions, and assisted in the hiring process.

• Trained and coached new staff and administrative team members. Policy and Process Development:

• Designed, developed, and enforced new policies, programs, initiatives, and operational processes.

• Ensured policies and practices aligned with UNM standards and communicated them to staff and faculty. Administrative Oversight:

• Facilitated interviews, prepared interview questions, and provided assistance throughout the hiring process.

• Created and managed employee schedules, addressing departmental needs.

• Presented and created performance reviews for staff on a quarterly and annual basis.

• Managed Telecom, gift card, and laptop processing.

• Oversaw Corporate Card usage, including allocations, purchases, and complex travel arrangements. Financial Management:

• Assisted with salary agreements, Individual Business Workplans (IBW), budget projections, grants, salary allocation, FTE (Full-Time Equivalent), and budget narratives.

• Participated in Finance meetings to project funding and FTE for staff and faculty based on the Salary grid.

• Developed and maintained the Community Behavioral Health, UNM rent, and supply grid by allocating funds monthly by index.

• Managed Purchase Orders, established tracking systems, and administered Scope of Work/Sole Source agreements and payments.

• Participated in Principal Investigator (PI) meetings to review the grant budget. Collaboration and Strategic Planning:

• Collaborated with leadership, facility management, and senior management in the development and implementation of strategic plans.

• Acquired knowledge of contract/grants, prime funders, submissions, ERA (Effort Reporting and Approval), and Click (UNM's research administration system).

• Participated in and assisted with a marketing campaign for the UNM New Mexico Poison & Drug Information Center.

OTHER WORK EXPERIENCE

Mortgage Servicing Accountant Specialist II, August 2013 – June 2016 Accountant, February 2013 – August 2013

New Mexico Finance Authority, Albuquerque, NM

Job Type: 40 hours per week, Full Time

• Managed and reconciled Direct Servicing Monthly Management Report, Direct Servicing Payment Clearing, P&I (Principal and Interest), and T&I (Taxes and Insurance) Custodial Accounts.

• Oversaw Accounts Payable/Receivable and implemented expense control procedures, including bank and account reconciliation, cash receipts, disbursement, finance charge, billing, and predation (preservation?) of bank deposits.

• Ensured strict compliance with fiscal, procurement, and budget regulations.

• Screened internal department controls for processing cash transfers.

• Implemented new policies and procedures to enhance operational efficiency.

• Successfully facilitated internal and external audits by maintaining thorough documentation, resulting in excellent ratings.

Quality Auditor, August 2012 – February 2013

Lovelace Health System, Albuquerque, NM

Job Type: 40 hours per week, Full Time

• Conducted audits on a large Medicare/Sales Report in adherence to Medicare policies and Government Auditing Standards.

• Reviewed the sales audits of a major Health System.

• Coordinated the collection of documentation to substantiate Government audit findings.

• Enhanced the performance of team members in completing assignments.

• Collaborated with providers to review audit findings and proposed final adjustments to the Medicare Report.

• Successfully facilitated internal and external audits by maintaining thorough documentation, resulting in excellent ratings.

• Ensured strict compliance with fiscal, procurement, and budget regulations. Senior Banker, December 2003 – May 2012

Bank of Albuquerque, Albuquerque, NM

Job Type: 40 hours per week, Full Time

• Managed multiple bank locations as a Branch Manager in Albuquerque and Santa Fe.

• Provided effective leadership to staff, aligning their efforts with goal projections.

• Processed Residential, Auto, and Commercial loans.

• Successfully managed and conducted internal and external audits through meticulous documentation.

• Trained and coached new employees, offering on-the-job training and ongoing feedback.

• Assisted with the staffing and employment processes.

• Ensured strict compliance with fiscal, procurement, and budget regulations.

• Conducted audits of internal and external banking procedures and processes.

• Achieved above-average sales and goal performance.

• Completed a Management Development program.

Banker, March 1999– August 2003 Wells

Fargo, Albuquerque, NM

Job Type: 40 hours per week, Full Time

• Processed Residential, Auto, and Commercial loans.

• Provided training and coaching to employees, emphasizing on-the-job training.

• Achieved high-quality sales and goal performance while delivering exceptional customer service.

• Conducted audits of internal and external banking procedures and processes. CERTIFICATIONS/ACHIEVEMENTS

U Lead: Leadership Development:

April 2019, University of New Mexico, Albuquerque NM Practical Project Management:

April 2019, University of New Mexico, Albuquerque NM Women’s Leadership Development:

May 2018, University of New Mexico, Albuquerque NM Certificate Grant Writing:

August 2016, University of New Mexico, Albuquerque NM LEADERSHIP WORKSHOP

Completed Communicating for Leadership Success, Leadership Journey and Out of the Box Problem Solving, September and October 2017: University of New Mexico, Albuquerque, NM VOLUNTEER EXPERIENCE / COMMUNITY SERVICE

New Mexico Kidney Foundation, Albuquerque, NM

• Advisor, Vice President, Treasurer and Board Member

• Managed finances and budget for Renal Medicine Associates Kidney Foundation

• Oversaw operations and staff

• Played a key role in special projects

• Educated, and guiding clients to enhance their quality of life and overall well-being.

• Successfully fundraised for Golf Tournament, raising an average of $60k National Kidney Foundation Organization (NKF), New York, NY

• Active involvement in the local and national community

• Represented NKF at Capitol Hill meetings with lawmakers in 2016 to 2025

• Served as Chair for the Annual National Kidney Walk

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