Data Entry Customer Service

ATINUKE MAJOYEGBE

+1-470-***-**** ****************@*****.***

*** ****** ***** **** ************* GA.

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

SKILLS

Efficient and Detail-Oriented

Technical Support

Medical Insurance Rep

Supervisory Experience

Sales

Email Support

Salesforce

Zendesk

Understanding Customer Needs

Creative Problem Solving

Call Documentation

Order and Refund Processing

Data Entry

CRM Software

LiveChat Support

Microsoft Office

Billing

EXPERIENCE

August 2021 - Present

(Remote) Customer Service Representative

CSI

Analyzed and updated all necessary changes to Salesforce software

Processed customer service requests via phone support and email support

Participated in ongoing training session to stay updated on product knowledge and customer service best practice

Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

Noted customer correspondence in CRM to track requests, problems and solutions.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

Recommended metrics and models based on observed trends.

Worked with internal teams to understand business needs and changing strategies.

June 2019 – August 2021

Data Entry Specialist

MEDFIRST

Performed administrative tasks and assisted in executing business solutions

Successfully entered data into company database and validated the accuracy of valuable company information

Conducted regular data quality checks to ensure completeness and integrity of information

Assisted in the organization and maintenance of electronic and paper-based filing system

Collaborated with team members to streamline data entry process and improve efficiency

Used and analyzed data from automated information aggregators to update the database

Generated data reports, enter company findings into the database and perform backups

Supported data entry across departments as requested, switching promptly to new projects.

Jan 2017 – June 2019

Administrative Representative

PTP

Provided administrative support such as answering phone, scheduling appointments, and preparing reports

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

Documented customer correspondence in CRM to track requests, problems and solutions.

Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

Assisted customers by providing confirmations, answering questions and offering general information.

Assisted with other task as needed to support the smooth operation of the office.

EDUCATION AND TRAINING

Bachelor of Science, Communications,

Bowen University

2005-2008

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