Customer Service Data Entry

Rosa Gutierrez *** *th Street

Umatilla, OR *****

458-***-****

***********@*****.***

EXPERIENCE

Umatilla School District - Umatilla, OR — ESL Assistant April 2017 - August 2022, April 2023 - Present

- Supported ESL students with bilingual learning and academic development - Maintained confidentiality of students, staff, and parents - Followed district protocols and adapted to classroom needs with flexibility - Communicated effectively in English and Spanish in instructional support roles

Waste Connections - Hermiston, OR — Customer Service Representative / Accounts Receivable

August 2022 - October 2023

- Assisted customers in-person and over the phone, created service requests and work orders - Accurately billed Roll-Off accounts and supported account updates - Performed data entry and maintained real-time service box information - Acted as back-up dispatcher, assisting drivers with accurate directions and customer details

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Motion Orthopedics, Hermiston, OR—Medical Receptionist April 2015 - January 2017

- Managed front desk operations and patient interactions - Scheduled and confirmed appointments, assisted with patient registration - Updated providers on patient communications and maintained records - Handled payments, follow-up calls, and accurate filing of client folders EDUCATION

Institute of Technology, Clovis CA. — Accounting Certificate January 2009 - June 2009

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Mendota High School, Mendota CA.— High School Diploma Graduated June 2021

Professional Summary

Bilingual administrative

professional with over a

decade of experience

providing front-desk support,

customer service, and clerical

assistance in education,

medical, and office

environments. Adept at

managing data entry,

scheduling, and

communication tasks with

accuracy and care. Recognized

for being dependable,

detail-oriented, and a strong

team player who can also

work independently

SKILLS

- Bilingual: Fluent in English &

Spanish

- Software: Word, Excel,

Access, PowerPoint, Outlook

- Office Support:

Bookkeeping, Filing,

Reception, Multi-line Phones

- Personal Qualities:

Organized, Adaptable, Strong

Communicator, Team Play

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