Program Manager Scrum Master

Emily Simpson

**** ********** **., ***** *****, LA 70820 US • 225-***-**** • *********@*****.***

Emily Simpson is currently a Technical Program Manager for the largest creative software company in the nation. She has obtained her Certified Scrum Master certification and is versatile in agile and waterfall SDLC environments. Ms. Simpson has a long-standing history of client satisfaction, exceptional team-building skills, and an eager attitude to soak up and learn anything she's given the opportunity to. Business Relationship Management

Agile

JavaScript

GIT

HTML

CSS

Tableau

SQL

Microsoft Office

Scrum

Project management

Client relationships

High School - 2019

Silliman Institute - Clinton, LA

Business Administration and Management

Southeastern Louisiana University - Hammond, LA

Business Analyst - January, 2024 to Present

CGI Technologies and Solutions - Lafayette, LA

Gathering requirements and ideas from stakeholders. Documented business processes and analyzed procedures to align with changing business needs. Collaborated closely with members of the software development and testing teams to design and develop robust solutions that met the client's functional, scalability, and performance requirements. Combed through files, records, and other documents in order to gather business data and key data that would help me respond to development requests.

Met with stakeholders in order to build positive business relationships and promote mutually beneficial goals. Oversaw testing cycles for CDX software and applications in the government industry, including test plan creation, user stories, and user acceptance testing coordination.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Technical Program Manager - October, 2021 to January, 2024 Perficient Inc. - Lafayette, LA

Emphasis on change management during a large migration to cloud storage. Successfully led the implementation of the Enterprise Storage Model, a new cloud storage solution for organizations, driving significant improvements in scalability, reliability, and cost efficiency. Responsibilities:

• Collaborate with key stakeholders to define project objectives, milestones, and deliverables, and track progress against them.

• Manage cross-functional teams to ensure alignment and successful project delivery. • Conduct thorough impact assessments, identify potential risks and challenges, and implement mitigation plans to minimize disruption during the transition.

• Lead change communication efforts, including developing and delivering training programs, conducting workshops, and providing ongoing support to users.

• Proactively address resistance to change, identified areas for process improvement, and implemented solutions to drive user adoption and satisfaction.

• Implement and optimize program management best practices, tools, and processes to drive operational excellence and continuous improvement.

• Foster a collaborative and inclusive team environment, promoting knowledge-sharing, continuous learning, and innovation. Business/Technology Value

Developed and executed comprehensive change management strategies, ensuring smooth adoption of the Enterprise Storage Model across the organization.

Administrative Assistant - January, 2021 to April, 2021 Cat Care Center - Baton Rouge, LA

Created and updated physical records and digital files to keep current, accurate, and compliant documentation. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Used EzyVet to enter information from customer calls and appointment visits into the company's system. Filled and retrieved prescriptions

Processed credit card payments and prepare bank deposits Provided new employees with training in administrative procedures, company policies, and performance expectations. Went over all of the incoming mail, prioritized it, and decided what steps needed to be taken. Administrative Assistant - September, 2020 to January, 2021 Brouillette Law Firm - Baton Rouge, LA

• Utilized Qualia software to track the firm's role in the real estate closing processes.

• Answered phone calls, schedule meetings and supports visitors

• Carried out administrative duties such as filing, typing, copying, binding, scanning, etc Certified ScrumMaster

Scrum Foundations

CERTIFICATIONS

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