Driver

BS Benjamin Stokes

Albuquerque, NM ***** 505-***-****

************@*****.***

PROFESSIONAL

SUMMARY

A motivated and tech-savvy sales associate with 3 years of experience working in Backroom sorting, on floor sales, stocking and inventory. Skills include public speaking, creative problem solving,intermediate level planning and design. Able to communicate effectively with a team and very keen to develop more professional skills, such as computer networking. Cordial and well-trained Clerk known for being a dedicated employee. Promoting skills in sales and customer service. Looking for a new position where attention to detail, honesty and a business-oriented mentality will be valued.

SKILLS Customer service

Point of sale / checkout

Products and services

Mail handling

Product knowledge

Stocking and replenishing

Cash management

Telephone etiquette

Merchandising and display

Oral and written communication

Sales

Customer satisfaction

Data entry

Cash handling

Communications

WORK HISTORY DRIVER 10/2022 to 12/2023

Smashmytrash Albuquerque, NM

Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.

Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Delivered goods and products to customer on time and in excellent condition.

CUSTOMER SERVICE REPRESENTATIVE 09/2022 to 10/2022 Alorica Albuquerque, NM

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. CUSTOMER SERVICE REPRESENTATIVE 07/2022 to 08/2022 Lowe's Albuquerque, NM

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. DRIVER 03/2020 to 07/2022

GPC NAPA Autoparts Albuquerque, NM

Removed stains on carpeting and sprayed interior with air freshener. Cleaned vehicle exteriors using soft cloths and soap solution prior to customer pickup.

Picked up incoming stock and delivered materials to designated locations. Maintained accurate and current customer account data with manual forms processing and digital information updates.

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. Communicated professionally with colleagues, freelancers and clients. Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies. Obtained customer signatures to complete and process paperwork. Upheld high standards of professionalism and discretion when working with high-value clients.

Checked in with dispatch service and updated with current location. Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Planned and adjusted optimal routes based on traffic and weather conditions.

Delivered goods and products to customer on time and in excellent condition.

Minimized liability by consistently following road rules when driving. Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

CUSTOMER SERVICE ASSOCIATE 01/2019 to 03/2020

Enterprise Holdings Albuquerque, United States

Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.

SERVER 01/2019 to 01/2020

Embassy Suites Albuquerque, NM

Restocked salad bar and buffet for lunch and dinner service. Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.

Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods. Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

CLERK 01/2016 to 08/2018

Meijer

Observed company guidelines as they related to the protection of data and confidentiality.

Completed projects and work assignments ahead of tight deadlines. Educated customers about the brand to incite excitement about the company's mission and values.

Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Prioritized helping customers over completing other routine tasks in the store.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Maintained established merchandising standards, including window, sales floor and promotional displays.

Identified potential shoplifters and alerted management. Built relationships with customers to increase likelihood of repeat business.

Followed merchandising guidelines to present visually appealing displays. Completed all cleaning, stocking and organizing tasks in assigned sales area.

Priced merchandise, stocked shelves and took inventory of supplies. Operated a cash register for cash, check and credit card transactions with 95% accuracy.

PACKAGE HANDLER 10/2014 to 12/2014

United Parcel Service Inc

Sorted items according to its destination.

Picked up incoming stock and delivered materials to designated locations. Enforced the on-time shipment of products to create exceptional customer experiences.

Assembled, sealed and loaded packages into correct trucks. Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements. CLERK 05/2008 to 10/2012

Tanner's Creek Garden Center

Posted updated data and changes to information in the system using Computer.

Sorted mail for delivery.

Promoted a high level of support and service to others through Sales. Completed projects and work assignments ahead of tight deadlines. Cleaned and organized the store, including the checkout desk and displays.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Responded to customer questions and requests in a prompt and efficient manner.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Priced merchandise, stocked shelves and took inventory of supplies. Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values.

Identified potential shoplifters and alerted management. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Recommended merchandise to customers based on their needs and preferences.

Stocked and replenished merchandise according to store merchandising layouts.

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Determined customer needs by asking relevant questions and listening actively to the responses.

Verified that all customers received receipts for their purchases. OTR TRUCK DRIVER 09/2005 to 11/2007

R&R Farms

Kept meticulous logs of all correspondence with customers and freight recipients.

Made sure that deliveries were on time for their scheduled appointments. Communicated with company dispatchers to alert them of any issues or delays.

Secured freight during stops and rest periods to prevent theft. Escalated critical issues to the trucking manager to ensure that they were immediately rectified.

Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.

Maintained accurate driving records in accordance with federal laws and regulations.

Delivered goods to customers both locally and long distance. BUS DRIVER 05/2003 to 06/2005

Kentucky State University

Transported passengers safely between destinations while following prescribed routes.

Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.

Maintained safe and timely route completions.

Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations.

Performed all bus driving duties and passenger interaction with professionalism.

Followed maps and GPS software to adhere to routes or navigate high-traffic areas and times.

Obeyed all local ad DOT traffic rules and regulations. Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.

Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

OTR TRUCK DRIVER 05/2001 to 01/2003

Russell's Truck Division

Secured freight during stops and rest periods to prevent theft. Escalated critical issues to the trucking manager to ensure that they were immediately rectified.

Made sure that deliveries were on time for their scheduled appointments. Kept meticulous logs of all correspondence with customers and freight recipients.

Inspected the vehicle on a daily basis to ensure that it was in proper working order.

Communicated with company dispatchers to alert them of any issues or delays.

Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.

Maintained accurate driving records in accordance with federal laws and regulations.

OTR COMMERCIAL TRUCK DRIVER 03/1998 to 02/2000

Strauss Trucking Co.

Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.

Escalated critical issues to the trucking manager to ensure that they were immediately rectified.

Communicated with company dispatchers to alert them of any issues or delays.

Delivered goods to customers both locally and long distance. Made sure that deliveries were on time for their scheduled appointments. Inspected the vehicle on a daily basis to ensure that it was in proper working order.

Charted out upcoming routes with GPS technology and maps. Kept meticulous logs of all correspondence with customers and freight recipients.

Maintained accurate driving records in accordance with federal laws and regulations.

EDUCATION Associate of Arts Information Technology 2011 Tidewater Community College, Norfolk, VA

PERSONAL

INFORMATION

Hobbies & Interests, I am an avid Musician of fifty years. REFERENCES References Brian Fraley Meijer Former Foreman 351 Meijer W ay 859-***-****

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