Sr Quality Assurance Regulatory Compliance

VALERIE LOPEZ

*********@*****.*** 786-***-**** Miami, FL 33135 WWW: www.linkedin.com/in/valerie-lopez825 Summary

Dynamic compliance expert dedicated to leveraging extensive expertise in regulatory compliance, risk assessment, and process optimization to enhance operational effectiveness and ensure strict adherence to industry standards. Skills

• Regulatory compliance

• Audit management

• Risk assessment

• Policy development

• Compliance training

• Data analysis

• Quality assurance

• Process improvement

• Problem solving

• Bilingual

Experience

Mr Cooper

RISK & COMPLIANCE TESTING

SPECIALIST III

05/2022 - 02/2025

• Spearheaded regulatory internal audits, identifying compliance gaps and implementing corrective actions, achieving 10% improvement in adherence to industry standards.

• Collaborated with cross-functional teams to optimize testing procedures, improving compliance efficiency by 10%.

• Developed and facilitated compliance testing training programs for new employees, reducing onboarding time significantly.

• Engineered and updated organizational policies and procedures to align with current regulations.

Community Loan Servicing

SR. RISK & COMPLIANCE SPECIALIST

08/2018 - 04/2022

• Conducted independent testing and delivered accurate reviews and reports in a timely manner.

Developed audit reports to convey findings to management and executive partners, facilitating collaboration across all defense lines. Served as subject matter expert, providing guidance to team members on complex issues.

Prepared job aids and conducted training sessions for internal and offshore teams.

Bayview Loan Servicing

QUALITY ASSURANCE SUPERVISOR;

QA SPECIALIST (SME)

01/2014 - 07/2018

• Optimized workload distribution, assigning daily and weekly tasks to enhance team efficiency by 10%.

• Cultivated strong relationships with business teams through collaboration on process enhancements.

• Calculated key performance indicators to assess team effectiveness.

• Conducted regular testing to ensure adherence to quality standards.

• Reduced foreclosure processing time as subject matter expert through effective collaboration with business teams.

• Developed high-performing team through continuous training, mentorship, and process improvement initiatives.

• Implemented action plans to address root cause issues and enhance operational performance.

Education and Training

Miami Dade College University of Miami

Associate of Science Paralegal Certification

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