Front Desk Agent
Resume:
Darla Heinrich
P.o Box ****
Hagatna, GU *****
*************@*****.***
PROFILE
I am a flexible and experienced front desk receptionists with excellent time management skills. I am a good communicator with proven inter personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled In dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges. WORK EXPERIENCE
JANITOR, GUAM MICRONESIA MISSION — 2017 - 2018
Maintain the offices and the housings for the Mission’s guests by daily vacuuming, taking out the trash and cleaning the restrooms. Also cleaning the surfaces with disinfectant and emptying trash cans and recycling bins. FRONT DESK AGENT, PACIFIC ISLAND CLUB— 2018
Excellent verbal and written communication skills, allowing me to effectively interact with guests and address their needs. Adept at identifying and resolving issues before they escalate, resulting in improved guest experiences and satisfaction. Keen attention to detail, ensuring accuracy in guest records, reservations, and payment processing.
• Greeted guests, processed check-ins and check-outs, and handled reservations.
• Handled guest requests and resolved issues in a timely manner.
• Collaborated with housekeeping and maintenance teams to ensure smooth operations.
FRONT DESK AGENT, ALUPANG BEACH TOWER — 2019
• Established strong relations with customers & coworkers through excellent communication and customer service skills.
• Answered high volume calls in a professions and courteous manner
• Assisted in managing online reservations and maintained accurate records
• Collaborated with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Responded to guest inquiries and provided information about hotel services and amenities via phone and online.
EDUCATION
George Washington High School — Mangilao, GU
Aug. 2014- June 2018
SKILLS
-Microsoft Powerpoint (2 years)
-Microsoft Word (2 years)
-Microsoft Excel (2 years)
-Typing (2 years)
REFERENCE
Ruby Jibaiur
********@*****.***
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