Customer Care Hr Manager

CURRICULUM VITAE

Personal Information

●Identity : George Philip Ochung

●Nationality : Kenyan

●Date of Birth : 27th November, 1974

●Marital Status : Married

●Hobbies : Listening to Gospel Music, Playing Games

●Language : English

●Contacts : +254-*********

●Email Address : ***********@*****.***

●Reference : Available on Request

Candidate Profile

●Versatile, enterprising, resourceful professional with 15+ years of rich experience in the Hospitality and Catering Industry.

●Working since 2000 in the contributing to the establishments, management and

●Extensive experience in leadership, delivery and assessment.

●Capable of managing Departments and implementing strategies and plans for turning around both underperforming workers as well as performing workers.

●Proactive achievement driven leadership with strong work ethic, integrity, creativity, leadership and influencing skills competent in delivering results in challenging environments.

●Seasoned professional with outstanding strategic planning and execution as well as problem solving and decision making skills seeking a leadership position to utilize multifaceted competencies and contribute to the achievement of organizational goals and objectives.

Key Skills

●Teamwork and Leadership Supervisory

●Management Inventory

●Administration Technology

●Monitoring and Assessments

●Customer Care and Service

●Communication Hygiene Safety and Sanitation

●Menu Planning and Costing Team Building

●Fire Fighting and Safety Industrial Relation

●Employees Stress and wellbeing Management

Professional Experience

(March 2021-2024)

Assistant Human Resource Manager

Key Responsibility:

Managing Time and Attendance for workers .

Monthly inventory of employees’ records and performance, organizing and fillings of documents.

Doing appraisals and assessments for employees.

Assisting the HR Manager where my services are needed as far as the Company’s rules, guidelines and policies are adhered to by the employees.

Working with departmental heads, for better operation of the departments.

Doing interviews and recruitments.

Working in staff payrolls and payments of workers as far as salaries are concerned.

Making and implementation of house rules and policies.

Making monthly reports, Scheduling appointments and Meetings

Working on Calendars according to management Plans

Knowledge in labor laws and employment acts.

(December 2018 – February 2019) Manager Housekeeping, Stewarding and Laundry

Dari Hotel and Restaurant

Highlights:

Stewarding:

Key Responsibilities:-

Management of all Kitchen equipments and utensils.

Inventory of all the equipment’s, this include stock taking of crockeries, Chinaware and cutleries.

Training of the staff on safety on use and handling of the chemicals and detergents,

Sanitation of the food stores checking of cold rooms temperatures’.

Cleanliness and Sanitation of the whole Kitchen, food service areas as well as food production areas under my Supervision.

Emptying and clearing of garbage areas, making sure the bins are clean and up to the standard.

Cleaning of Kitchen equipment’s such as grills, ovens, pans, salamanders and food wormers and etc.

Housekeeping Section:

Cleanliness and sanitation of the public areas, guest areas, offices, pantries and wash rooms.

Laundry area, cleaning and ironing staff uniforms, sewing of staff uniforms naming and numbering.

Cleaning and ironing of guest towels, tables and seat covers, sheets, conference and restaurants table clothes and also cleanliness of the kitchen torsions.

Cleanliness of both doors and glass windows, and changing of window curtains and etc.

(November 2012 – April 2018)

Demi Chef, Laico Regency Hotel Nairobi, Kenya

Key Responsibility:-

Making of the days menu, checking the missing items, ordering the days requirements from the store

Manning the station during my shift and all the duties that are involve e.g. preparing miss-en-plus,

Cooking according to the day’s menu presentation and serving of food.

Mass Food Production and Presentation

Menu Planning and Costing, Food Hygiene and safety,

Kitchen Safety and First Aid and Economic use of Raw materials.

Preparation and presentation of food in large scale operations.

Handling of food preparation equipment’s.

Menu Planning for large scale cookery.

Doing baking, as per the requirements of the menu or functions.

Baking birthday’s cakes and decoration as per the clients order.

Menu Costing. Hygiene Safety and First Aid.

Kitchen Hygiene and Sanitation.

(October 2004 – June 2012) Human Resources Office

Office Assistant / Administrator

Key Responsibilities:-

Prepare and Manage monthly payroll related reports

Filing and Organizing HR related paper work

Prepare Monthly Statutory Reports

Prepare and review regulatory audit related reports

Prepare Letters and Documentation related to HR and Administration activities

Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts

Perform Orientation of new staff members

Reviewing latest Kenya Gazette Notices and Regulations and summarizing the impact / effect to the business

Managing Time and Attendance for all employees.

Monthly inventory of employees’ records and performance, organizing and filling of documents.

Doing appraisals and assessments for employees.

Assisting the HR Manager to ensure that the Company’s rules, guidelines and policies are adhered to by the employees.

Training employees, working with departmental heads, for better operation of the departments.

Helping in interviews and recruitments.

Making and implementation of house rules and policies.

Knowledge in labor laws and employment acts according to Laws of the Land.

Planning employees’ curriculum activities, e.g. in and outdoor games.

In charge of employees welfares’ and, coming up with new ideas on staff motivation.

Handling Staff matters including grievances, helping in Team building and industrial relations.

(February 2000 to March 2004) Kitchen Steward / Shift Leader

Grand Regency Hotel, Nairobi, Kenya

Kitchen Department

Key Responsibility:

Worked as catering assistant, general kitchen cleaner and sanitizer.

Maintaining the cleanliness of the kitchen equipment’s, operating dishwashing machine

floor scrubbing machine.

Knowledge on the use of the chemicals.

Night deep cleaning of all kitchen floor, kitchen tools machines and equipment’s e.g. Grills, boilers, pans, ovens, blenders’ and coffee making machines.

Diplo

Voluntary Work

Participated in organizing of free medical camp for the less fortunate

Education Background

(2024) Alison Education

Diploma in Human Resources Management

Knowledge in Human Resources Operations

Certificate in Employees Well Being Management -MENTROPOLITAN SCHOOLS OF BUSINESS MANAGEMENT IN UK. (June 2021) Online Part time

Management of Stress at the working place

Stress intervention

Stress control

Certificate in - Valentine School of Cake Nairobi Kenya( September 2016 to 2017)

Knowledge in bakeries, cake making and decorations,

Pastries, Birthdays, Anniversaries and Wedding Cakes

Menu Costing, Kitchen Hygiene Safety and First Aid

●Kenya Institute of Management

Certificate in Master of Business Administration (MBA), Public administration (2011-2015)

Administrative Support

●Writing, Data Entry, Back up Administrator,Copy Writing, Inventory

●Transcription, Data Collection and Data Back Up, Virtual Assistant

Certificate in - Manager HR Training Services / Pension Services (October 2013)

Managing Change Training & Trading on Pension

Certificate in - Fire Fighting and Safety Trainings

●Certificate in – Kenya Utalii College Nairobi (May to June 2012)Cook

Mass Food Production and Presentation

Menu Planning and Costing, Food Hygiene,

Entrepreneurship, Kitchen Safety and First Aid

Communication skills. Economic use of Raw materials.

Preparation and presentation of food in large scale operations.

Handling of food preparation equipment’s.

Menu Planning for large scale cookery.

Certificate in - Kenya Utalii College Nairobi (April 2011 )

Advanced Level IT Techniques for Office Automation

Overview of Office Automation

Application of MS PowerPoint Application of MS Access

Application of MS Word Application of MS Excel

Internet Application

●Certificate in - Effective Training Consultant-Nairobi, Kenya (Jan, February, 2010)

Customer Service, Team Building, Managing Change

●Certificate in - Winning Ways HR & Management Training Consultant (March 2010)

Management, Leadership and Industrial Relationship

●Certificate in – Kenya Utalii College Nairobi (March to April, 2009)

Overview of Office Automation, Application of MS PowerPoint

Application of MS Access, Application of MS Word

Application of MS Excel and Internet Application

●Certificate in - Effective Training Consultant- Nairobi, Kenya (November 2007)

Quality Customer Care and Handling customers

●Certificate at – Chianda High School From (1994 to 1997) Kenya

Kenya Certificate of Secondary Education

●Certificate at – Rarieda Primary School from (1985 to 1993) Kenya

Kenya Certificate of Primary Education

REFEREES

Pastor Samson Otieno

Tel No. +254-*********

**********@*****.***

Mrs. Susan Kagunda

Headmistress Buruburu Girls High

Tel No. +254-********* NAIROBI

Contact this candidate