It Support Active Directory
Resume:
Michael Kilgore
IT Support / Administration
Sanatoga, PA 19464
*****@***.***
I am looking for a challenging role where I will be able to sink roots and build relationships. I want to utilize the technical skills I have learned from school and from my previous work experience to help the growth of an organization. I want to expand my knowledge about new and emerging trends in the IT field.
Thank you for taking time out of your busy day to look at my resume. I hope to hear from you soon. IT Administration:
Windows 7, 8.1 and 10 proficient
Responsible for maintaining Windows 2008 r2 server Manage backups and updates
Setup VPN access through Dell SonicWall
Responsible for maintaining all desktop workstations Repair any computer problems
Installing new software
Some of the tasks or projects I have worked on:
Create / Delete employee's profiles in Active Directory Create / Delete employee's email accounts in Office 365 Use ConnectWise ticketing system
Use ConnectWise Automate to remote into client's computers Created a Secure Shell connection with Quest Diagnostics to access files on our server Windows 2012 and 2008 r2 Server
Set up VPN connections for clients with Dell SonicWall Global VPN and Barracuda VPN Install software on client's computers at their office location or remotely Configure port address translation through SonicWall Set up VPN connection with University of Delaware Health using their Cisco AnyConnect VPN Install and manage SQL Database for TimeClock Plus software Assist clients with computer problems remotely using GoToAssist or ConnectWise Automate Work Experience
Information Systems Technician
Academy of Notre Dame de Namur - Villanova
August 2019 to Present
Triage students problems, login issues, password resets. Diagnose and repair MacBook problems for students. Set up email accounts in Active Directory and Google. Set up Apple TV in classrooms as well as diagnose issues teachers are having with Apple TV Set up door access cards for student and faculty
Set up accounts in Food Services for students and faculty Create and close tickets for laptop repairs.
Help with issues teachers may have with Varacross and Canvas. IT Support / Administration
Philadelphia Medical Billing / Part Time Position - Horsham, PA June 2016 to March 2021
Responsible for maintaining Windows 2008 r2 servers Manage backups and updates
Manage Dell SonicWall
Responsible for maintaining all desktop workstations Repair any computer problems
Installing new software
Proficient with Microsoft Excel, Word, Power Point, and Outlook Proficient with ShareFile
Installing new software for clients
IT / Desk Side Support
Great Valley School District via Higher Information Group - Malvern, PA November 2018 to August 2019
Use IssueTrak ticketing system
Create / Delete employee’s profiles in Active Directory Create / Delete employee’s email accounts in Office 365 Add or change employee’s or students access in Active Directory Troubleshoot copier’s network issues
Reimage laptops for use in the school district
Use AirWatch to assign ipads to their correct organizational units Troubleshoot student / teacher ipads
Desktop Support
eb logix - Pottstown, PA
July 2018 to October 2018
• Use ConnectWise ticketing system
• Use ConnectWise Automate to remote into client's computers
• Create / Delete employee's profiles in Active Directory
• Create / Delete employee's email accounts in Office 365
• Add or change employee's access in Active Directory
• Setup printers remotely
• Install software on client's computers remotely
• Setup new computers based on client's specs to be deployed IT Support
Allied Universal - Conshohocken, PA
October 2017 to July 2018
Desk side Support
• Reset clients passwords and pin codes
• Use Active Directory to unlock client's accounts
• Use WinTeam ticket system to document client's problem and resolution
• Help clients install email on their mobile phones
• Use remote access to help clients who have been migrated to another domain
• Help clients with Microsoft 365 migration issues
• Use remote access to resolve printer issues and other computer problems
• Image new and rebuilt computers in our office
Desktop Support / Contractor
SEI Service Desk - Oaks, PA
September 2017 to October 2017
19456
Level 1 Service Desk
• Help client's with access to their financial accounts
• Reset clients passwords and pin codes
• Use Active Directory to unlock client's accounts
• Use Magic ticket system to document client's problem and resolution
• Work with level 2 service to elevate issues for resolution PrePress Specialist / IT Support
Partners Press - Oaks, PA
October 2005 to September 2017
19456
IT Administration / Prepress
• IT / Network Administration
• Maintaining Windows Server 2003
• Maintain workstations
• Preflight customer's files in a production environment.
• I am the mail manager, responsible for all mailings, bulk and variable data.
• Proficient in Quark, InDesign, Photoshop, Illustrator, Pagemaker, Preps,
• Computer to plate imagesetter, HP1050 Digital Dylux, Epson 7800 and Rena Mail System.
• Operate 2 color Hamada Printing Press
Education
Diploma of Higher Education in Computer Science
Montgomery County Community College Blue Bell - Blue Bell, PA 2016
Skills
• WINDOWS 7, 8.1 and 10 (4 years)
• WINDOWS SERVER 2003, 2008 r2 and 2012 (4 years)
• LAN (4 years)
• MICROSOFT OFFICE (4 years)
• ACTIVE DIRECTORY (4 years)
• MAC
• Desktop Support
• Help Desk
• Service Desk
• Tech Support
• iPad Trouble shooting
Additional Information
Technical Abilities:
Windows 7, 8.1 and 10 proficient
Windows Server 2003, 2008 r2 and 2012
Active Directory
Microsoft Office, all applications
Basic Routing and Switching Concepts, Configurations. Switch configurations include vlan's and trunks.
Router configurations include, OSPF, EIGRP, HSRP, GLBP, DHCP, NAT LAN infrastructure
WAN infrastructure
Securing Site-to-Site Connectivity
Outlook 365 email setup - forwarding
Contact this candidate