Customer Service Call Center

Altamonte Springs, FL ***** 407-***-**** ****************@*****.***

Customer Service Call Center Representative / Back Office Banking Operations Agent

PROFESSIONAL PROFILE

Highly motivated Professional with more than ten years of experience working in an office environment focusing on customer service while resolving complex problems. Exceptional customer service provided by phone or email. Multi-tasks in a fast-paced changing environment while staying focused. Works well under pressure with minimal supervision. Receptive to change while focusing and maintaining the company’s goals. Consistently met or exceeded weekly and monthly goals for call handling metrics.

Core competencies include:

●Effective communication

●Accurate data entry

●Word, Excel, and Outlook

●Good time management

●Attention to detail

●Creative problem solver

●Strong work ethics

●Adaptable to change

●Great Interpersonal Skills

●Excels under pressure

●Superb record-keeping

●Meets company deadlines

PROFESSIONAL EXPERIENCE

Call Center Agent

Seacoast Bank / Lake Mary, FL 09/2024-02/2025

●Answered incoming phone calls daily from Seacoast Bank customers.

●Resolved issues with customer’s Checking, Saving, Business and Money Market accounts.

●Assisted customers by opening, closing or updating MMA, CD, Checking or Savings accounts.

●Assisted customers with fraudulent activity on accounts, closed compromised debit cards, ordered new debit cards and provided step by step instructions for navigating the bank’s website for online banking.

Customer Service Call Center Representative

Alorica, Inc / Lake Mary, FL 01/2023 – 04/2024

Answered incoming phone calls from TK Elevator customers located in United States.

Created cases with information provided by customer about elevator issues.

Call or email elevator technicians to schedule appointments to fix elevators.

Provide customer’s name, phone number and business address to technicians.

Call customers back to provide an ETA of elevator technicians with date and time.

Incoming Returns & Exceptions Financial Transaction Specialist

Xerox / Conduent, Inc / Orlando, FL 06/2015 - 03/2022

●Reconciled and resolved over 80 - 100 cases daily.

●Charged and reconciled appropriate DDA or GL accounts.

●Researched and resolved non-post debits and credits.

●Returned over payments to the U.S. Treasury Dept.

●Answered over 40+ emails daily from various departments.

●Recovered approximately 95% of funds in revenue for the bank.

●Paid mortgages, utility bills and consumer loans for domestic and overseas customers.

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