Real Estate Customer Service

Mauricio Rodriguez

Holiday, FL ***** 727-***-**** ***************@*****.***

Objective

To obtain a position that is both personally and professionally fulfilling which uses my qualifications gained from prior experience and allows me to grow. Extensive customer service experience, over ten years as a professional in customer service in a variety of industries and settings. Able to secure the role of a real estate agent in a challenging environment, enhance reputation of self, as well as your company. Fluent in English and Spanish languages. Technology Summary

Operating Systems: Microsoft Windows XP Windows 7 Browsers: Internet Explorer Firefox Chrome

Professional Experience

FOCUS FINANCIAL / Pinellas Park, Fl / 2017 to Present Debt Settlement Credit Counselor

Responsibilities:

---Strong people skills and ability to communicate effectively both orally and in written form

–-Ability to work independently

---Self-motivated, willingness to constantly improve

---Attention to detail and ability to multi-task and prioritize work on a daily basis

---Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team

---Professional phone manner, active listening skills, and the ability to convey information accurately

---Ability to maintain confidentiality

INVESTMENT FLORIDA REALTY LLC / Tarpon Springs, FL / 2015 to Present Licensed Real Estate Agent

Responsibilities:

— Assisting sellers and buyers with their real estate transaction needs

— Customer Service

— Research

— Interview prospective clients

— Prepare and complete real estate contracts

UNITED HEALTHCARE / Oldsmar, FL / 2012 to 2015

Claims Resolution Specialist

Responsibilities:

— Handled inbound calls from medical providers with benefit information on members

— In & out of network benefit resolution

—Claims review and correction

— Corrected billing codes per Medicare guidelines

— Assisted new employees with claims that they were unable to resolve

CAPITAL ONE / Tampa, FL / 2007 to 2011

Collections / Customer Care Specialist

Responsibilities:

— Successfully communicated a variety of available options to distressed customers reducing delinquencies and contributing to the company’s goal of positive resolution

— Consistently met or exceeded collection goals receiving recognition and bonuses

— Developed strong skills in handling difficult and sensitive customer contacts with empathy and creativity successfully collecting past due payments for the

company

LONG & FOSTER REALTORS / Phoenix, MD / 2004 to 2006 Real Estate Sales Representative

Responsibilities:

— Represented home owners and buyers in real estate transactions effectively negotiating the sale of real estate in a manner to satisfy both parties

— Set up all arrangements to facilitate the sale such as mortgages, inspections and closings

Education & Training

MONTGOMERY BLAIR HIGH SCHOOL, Diploma (Silver Spring, MD) MONTGOMERY COLLEGE, AA Mental Health & Business (Rockville, MD) Licenses & Certifications

Licensed Real Estate Broker / State of Florida

Status: Expired

Expires: 09/30/2017

Licensed Real Estate Broker / State of Maryland

Status: Expired

Certification – National Institute for Financial

Education

Issued: 2002

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