Customer Service Team Members

Christopher Alexander Heslop

E-mail: ***********@*****.***

Phone: 347-***-****

PROFILE STATEMENT:

Ambitious, motivated and very quick learner, who easily adapt to changes and demands of an organization mandate. I am strong believer in teamwork and on the job training. Ability to share knowledge honed, and contribute positively to the development of the organization, while honing new skills and personal growth.

PROFESSIONAL EXPERIENCE:

Montefiore Einstein Campus: Environmental Services Department Dept.

Facilities Contractor: (Covid 19 Project) (January 2020- December 2020)

Provide support to ER Dept. with regards to sanitization and disinfecting protocols.

Conducts industrial hygiene and rapid disinfection in other Covid 19 contaminated Floors using UV-C Ray equipment.

Orientate/sensitize new hires for ER Covid 19 Project.

Maintain daily reports as per departmental mandate.

Provide support to other team members as per EVS/CDC guidelines regarding PPE use and disposal...

DES Home Renovations LLC:

Environmental Projects Liaison Officer (Feb 2018- Jan.2020)

Collect hazardous material samples – Silica/Asbestos sampling, monitor dust/air pollution.

Assessments- Safety and scope of work to ensure safety protocols are complied with, check scaffolding, ensure PPE is being worn, and report writing daily reports on work activities and issues to be mitigated.

Forecast, assess environmental impact and execute projects as per OSHA guidelines and NJ Building codes.

Liaise with contractors and city inspectors.

Develop and foster relationships with all stakeholders (internal and external customer service)

Select Brands Jamaica Limited (May 2015 – Aug 2018)

Regional Account Manager:

Managing sales and marketing portfolio to achieve organizational goals

Developing positive relationships and managing customers’ needs

Complete and submit monthly, quarterly and annually sales and marketing reports

Provide support/training for visual merchandisers and Brand Ambassadors

Foster excellent customer service, mitigate and resolve conflicts amongst stakeholders

Forecast, plan and execute budgetary expenditures for assigned region.

Generating new sales using existing and potential customer network

Courts Ready Cash Ltd (Unicomer Group)

Micro-finance Branch Manager: (Jan 2012 – July 2014)

Plan, organize and implement daily branch operations

Provide managerial support to branch team members (conflict resolution, training and leadership).

Set individual team members sales target

Create and execute strategies for lead generation and new customer acquisitions

Complete and submit branch activity daily reports

Courts Unicomer Jamaica Ltd

Assistant Branch Manager:

Develop and oversee sales and marketing strategies

Manage daily operations, especially customer service

Make daily cashier audits and bank lodgements

Identify, evaluate and manage strategic risks and opportunities.

Recruiting, vetting, interviewing and mentoring of new employees

Carry out monthly and quarterly Health, Safety and Security audits

JWray & Nephew Ltd/ Appleton Estate:

On-Premise Specialist (J.E)

Create top of mind awareness for company brands

Conduct infield training

New customer acquisition

Supervisor and support brand ambassadors

Liaise with brand principals and contracts

Identify visual merchandising opportunities

Increase brand consumption

EDUCATION

CEMBA. In Business Administration University College of Commonwealth (2011) Certification in. HAZWOPER (2020)

Certificate in Marketing and Sales (2008)

Certificate in Fire Prevention Certificate in Substance Abuse Awareness

High School Diploma

High School Diploma

TECHNICAL PROFICIENCIES

Hazard Recognition

OSHA 30 – Hour Construction Safety and Health

OSHA Janitorial Training

OSHA Housekeeping Safety

HAZMAT AWARENESS & OPERATIONS FOR FIRST RESPONDERS

REFERENCES:

Available upon request.

Contact this candidate