Technical Support Help Desk

Hassan Sahyoun

514-***-**** ********@*****.***

** ***** **** ** ********** in development, coding, testing, diagnosis, troubleshooting, resolution, and documentation. Objective in critical situations, with excellent follow-through and organization. Team leader, communicator motivator, and problem solver. Provides advanced technical support experience, and the ability to train others. Visualizes new concepts, conducts experiments, translates innovative ideas into solutions. Strong analytical mindset, able to simplify illustrate abstract contents.

Executive Summary

• Migrated, and built the Ministry of Finance Asset Resource System for Stock, and Help Desk.

• Delivered National Payroll System Project Life Cycle with System Development Plan for integration across ministries, and treasury systems.

• Migrated systems data between different platforms and databases.

• Business Process Re-modelling, aimed at reducing cost and effort.

• Designed logical and physical infrastructures: prototypes, reports, templates, and libraries.

• Implemented the ISO and Quality Assurance features such as documentation, phases. requirements, auditing review, test scenarios, and traceability.

• Consolidates systems and technologies using replication and conversions.

• Possesses vast knowledge of business systems including Government applications, Tax Systems, Real Estate & Municipality systems, Human Resources, Payroll. Expertise

Servers &Operating Systems:

Windows, Macintosh, & Linux Operating Systems and Servers, UNIX RS6000, Fujitsu 2000, DG2500, Vax, DG4000, Pick, Ultimate, Unidata, IIS, HTTP (Apache), Tomcat, Sun GlassFish, MSE

Languages & RDBMS:

C#, VB, .Net, WPF, C, C++, Html, CSS, DOM, XML, XPATH, OTO, XSD, JavaScript, etc. SQL Server & Oracle DB, T-SQL, PL/SQL, and SQL languages, and SQL & Oracle management tools & Query optimization.

SOAP services, Java, Modula-2, Proc, Fortran (F77), Assembly (MASM 86-88, MV4000). FoxPro, Fox base +, Clipper, DBASEIV, etc.

Project management, 4GL - CASE Tools & Others:

PMBOK, Waterfall, Agile, Scrum, Jira, Kanban, and Merise Methodologies. Visual Studio .Net, Mono - Xamarin, WPF, Oracle Designer & Developer, JDeveloper, Power Builder, RAD PHP EX2, etc.

MS Project, Excel, Word, Access, PowerPoint, PHP, UML, Visio, Oracle Application Server, E- business Suite, Web Forms, Web Application, FrontPage, Photoshop, Illustrator, Dreamweaver, Corel Draw, OLE / COM, VBA, ABC Charter, ERP Systems Peregrine Systems - Apsylog, Archibus, Great Plains, etc.

PROFESSIONAL EXPERIENCE

Project Manager, Developer, Freelancer (Current)

During my Masters in Information Technology I did a project using .Net, MFP, IIS, Apache, Microsoft, Linux, Macintosh, etc.

I am self-employed, installing, updating and supporting small businesses in their IT field. Project Leader, Developer

JH Fiscalist Inc, Brossard, QC, September 2009 – September 2015

• Maintained and migrated the taxation system from Oracle to SQL.

• Planned and implemented a user-friendly Canadian tax preparation system with online filing and e-commerce options.

The new system allows connecting directly to CRA minimizing effort, and cost. Plus, maintaining and generating financial report for previous 10 years helping in Decision Support System.

Consulting Developer, Project Leader & Business Analyst US Aid July 2003 – July 2008

• Re-engineered a Municipal Revenue System and lifecycle plan.

• Generated the Business Process Model: work and data flow between business units and its functions.

• Migrated data using patches, and optimized query SQL procedures.

• Reconstructed the infrastructure of interface prototypes, screens, reports templates, and libraries.

• Established libraries of objects for template interfaces.

• Conceptualized integration model and links between the MRS and accounting systems.

• Developed, implemented, tested, and deployed the new system, forms, and reports. Huge optimization of process and reporting response time with terra byte government data that was taking a long time to generate. Among others, many bugs have been fixed. Increase overall system performance.

Business System Analyst- Project Leader & Developer Canadian International Development Agency (CIDA) – CRC, Sogema September 1996- May 2003

• Migrated and transformed the Ministry of Finance Stock System to Peregrine SQL Server.

• Planned Project Life Cycle of a new asset system from initiation to project closure.

• Build a training system for government employees.

• Managed DBA activities, system backup, SQL Server & ORACLE.

• Adjusted installed the distributed database, including optimization of initialization parameters.

• Create and test the asymmetrical replication database.

• Conceptualized a module for the Vocational school training system. Introduce and implement the quality assurance procedure by implementing the ISO standards. Lead the development of dynamic system infrastructure, features, screens, reports, models and supporting libraries for many of these systems. As a result, improve standards, increase the effectiveness and efficiency of all systems and increase the profitability of other teams. Analyst & Developer/Technical Support

Promcor Data Design Inc, Point-Claire, QC October 1993 - June 1996

• Responsible for the development and maintenance of financial applications.

• Managed installation of systems hardware, printers, network, and software.

• Managed DBA using SQL Server & Oracle including backup and recovery.

• Collaborated in training and supporting of customer, trained end-users on new functionalities.

• Write Decision Support Management Reports.

Fine tune, enhance and trouble shoot for many functionalities and bugs. Plus, generating new applications and reports.

EDUCATION

Masters in Education - Education Technology- UQAM-TELUQ 2024 Graduate Study Diploma in Education - Education Technology- UQAM-TELUQ. 2023 Master of Computer Science - Information Technology- UQAM-TELUQ 2020 Certified Oracle DBA, Designer, Developer and Reports Builder – From Oracle International 1996

Bachelor of Computer Science - New York State University 1991

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