Customer Service Front Desk
Resume:
Christin J. Jackson
Chandler, AZ 85226
Phone: 520-***-****
Email: *************@*****.***
Objective
To excel in gaining knowledge, professional presence as well as maintaining personal goals to achieve success in the workplace.
Summary of Professional Experience
A highly organized and detail-oriented Administrative Professional with experience providing thorough and skillful administrative support to upper management.
Focused and able to prioritize and complete multiple tasks and follow through to achieve project goals.
An independent and self-motivated professional with excellent customer service skills; ability to work well with clients and co-workers.
Computer skills include proficiency with Microsoft Office Applications Salesforce, Outlook and Excel,75wpm.
Experience in Sales, Customer Service, Medical office, Insurance, coding and billing.
Customer Service Support Specialist
(January 2017 to present)
Adding accounts and deleting accounts from the program
Receiving emails from clients.
Client calls incoming and outbound
Back up for chat/text team
Legal accounts
12x Black Diamond
Settlement Processing Team
( 2015 to 2017) Freedom Financial
Graduating clients from the program
Fee research for client accounts
Verify client accounts being resolved and all fees paid
Verify client accounts are accurately completed
6 time black diamond
Processing C+ loans from 4a to 4b for final approval
Customer Service Representative
( 2014 – 2015) Freedom Financial
Answer incoming phone calls at my station
Refer phone calls to supervisors when needed
See that the calls from clients are professionally
and adequately answered
Front Desk Manager ( 2013 – 2014)
Centered By Movement
Dr. John E. Dickerson, Chiropractor
Answer and route all incoming phone calls
Schedule appointments for new and former patients
Enter patient demographics, insurance and co-pay
Close daily with financial information end of day reports
Follow up calls for clients to come in for routine visits
Front Desk Manager ( 2013 -2014)
Dr. Paul Love, Dermatologist, Mesa, AZ
Manage all front desk responsibilities
Answer and route all incoming phone calls
Schedule appointments for new and former patients
Prepare consultation rooms for appointments
Enter patient demographics, insurance and billing, co-pays
Receive funds & close daily with financial EOD reports
Follow up for patients to come in for routine visits
Manage all day-to-day operations
Advertising Specialist (2011 – to present time)
Event Pro Strategies, Scottsdale, AZ
Model for the organization/Marketing/Sales
Sales and Beauty Consultant (2010-2013)
Victoria Secrets 480-792- 0269
Individual consultations with customers
Manage Cosmetic area
Close department periodically
Sales quota (met above required)
Dr. Reinholt Dental office
(2008-2010)
Scheduled patients
Collect payments, insurance billing, co pays
Data entry and EOD reports
Follow up/getting them in for visits/Sales commission off treatment plan
Phone calls
Dentrix operating system
Education
Oklahoma Wesleyan University Journalism, Office Administration
Pima Community College Medical Billing, Coding, Transcriptionist
References upon request
Contact this candidate