Help Desk It Support

Naseer ul Haq

Muharraq, Kingdom of Bahrain.

Phone: +973-********

Email: *******@*****.***

Multiple one-year Saudi Visa

Bahrain driving License

Objective

To join a progressive organization with requisite authority and scope of responsibility to Contribute positively toward the company and has opportunities to fulfill my career developing needs I am seeking challenging careers that utilize my skills and abilities. I'm a fast learner and always willing to learn new things when it comes to doing my job more effectively and efficiently. I'm a problem solver and I want my task done as quickly as possible. Work History

IT Technician/Support

Junaid Perfume W.L.L Bahrain (Feb 2016 till to present)

• Provide technical assistance and support to office and remote users.

• Diagnosing and troubleshooting all IT related problems.

• Installation and configuration CCTV, Time attendance machines, IP cameras, People counting cameras.

• Maintaining hardware and software by conducting regular maintenance and updates.

• Installation and configuration of operating systems, office suits and system application.

• Setting up and installing new hardware and network devices.

• Upgrading firmware, software, and outdated hardware systems.

• Troubleshooting, diagnosing and solving system and network problems.

• Backup of data and users email on needed base or as instructed by manager.

• Examination of network, hardware and other IT peripherals.

• Installation, Maintenance and troubleshooting of desktops printers, barcode printers, network printers, scanners, laptops, photo copiers, desktop systems, and all in one system.

• Installation and configuration of security application/antivirus software’s.

• Configures windows/antivirus firewall to allow or block certain programs, URLs, network resources.

• Providing training to end users for hardware and application software’s.

• Maintain IT inventory at office and remote outlets.

• Ability to work individually as well as in team.

• Multitasking and prioritizing tasks to optimize workload and performance.

• Analytical thinking to provide optimized solution to same time.

• Time management to provide maximum productivity.

• Keep myself updated to new developments in information technology and to upgrade my skills and knowledge.

IT Supervisor

Dome Bottle Water Factory Riyadh KSA (August 2013 to April 2014)

• Major responsibilities include Configuration Troubleshooting of all IT Based Hardware and Software.

• Supervising other staff such as help-desk technicians

• Providing training and technical support for users with varying levels of IT knowledge

• Competence CCTV IP Camera Installations, Maintenance and monitoring

• IT/LAN Installation cabling desktop Applications and hardware issues

• Command on Network issues and technical support for end users

• Installation of PCs Printers, scanner and windows basic networking, sharing devices

(Printer, file etc.)

Data Processing/Documentation

Computer and Communication System CCS Riyadh KSA (Jan 2013 to Aug 2013)

• Documentation of daily records

• Updating and maintaining data base of costumer data

• Data entry clerk

• Making reports of daily records Professional interaction with both client and end user Include shipping arrangement of goods

Network Support

Pakistan Post Office/ One2One Solutions PVT Ltd Islamabad Pakistan (May 2011 to May 2012)

• Installing new software

• Installing new hardware (servers, printers, computer workstations, etc.)

• Setting up user accounts, permissions and passwords

• Overseeing security of all systems, especially the internet, and installing antivirus protection

• Fixing network faults

• Network maintenance

• Technical support for people using the network

• Training staff on new systems

• Day to day admin and monitoring of network use

• Planning future improvements, suggesting IT solutions to business problems

• Making sure all IT meets industry standards

Data Entry Operator/clerical

General Post Office Mardan Pakistan (October 2011 to May 2012)

• Counter Application Software CA Sand Military Pension Payment System MPPS in Accounts Branch

Qualification

Master of computer science (M.Sc.) 2011

Government post graduate college Nowshera, Pakistan. Bachelor of Science (comp Sc, Math, Physics) 2008

Government post graduate college Nowshera, Pakistan. Inserts/Hobbies

Football, Travel and tours, Hiking, Natural geographic etc. Skills

Communication skills, Google Business, Team Collaboration, Attention on details, Problem Solving, Adaptability. Language

English, Urdu, Pashtu

Reference

Aamir Bashir (Network Administrator)

Syed Junaid Alam W.L.L, Bahrain,

+973-******** email: *****.******@**************.***

Contact this candidate