Administrative Assistant Customer Service

Charlsie A Harris

Phone: 678-***-**** Email: ********.*******@*****.***

Objective:

Dedicated and detail-oriented professional with 28 years of experience at the U.S. Department of Housing and Urban Development as an Underwriter Trainee, seeking to transition into an Office Receptionist/Administrative assistant role. Brings a strong background in administrative support, data management, and customer service, along with proven communication and organizational skills. Eager to contribute a dependable, friendly, and efficient presence to a dynamic front office environment, while leveraging federal office experience and a commitment to excellence in client-facing roles. Work Experience:

U.S. Department of HUD Underwriter 09/1997 – present

• Risk assessment and analysis

• Loan/mortgage application evaluation

• Knowledge of underwriting guidelines and regulations (e.g., FHA, VA, HUD)

• Proficiency in underwriting software (e.g., DU, LP, Encompass)

• Condominium Reviews for approval

• Document and data verification

• Compliance and regulatory review

• Strong attention to detail

• Policy interpretation and application

Technical Skills:

Microsoft Teams Microsoft PowerPoint CRM Database

Microsoft Word Excel

Education:

U.S. Department of HUD Underwriter Trainee (Upward Mobility) 2016 - 2018 Luther Judson Price High School, Atlanta Georgia

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