Quality Control Customer Service
Resume:
Jennifer Brown
Tyngsboro, MA ***** *********@*****.***
Professional Summary
Seasoned Coordinator with more than 7 years of experience in fast-paced Hotel
Industry. Excellent Listening and problem solving skills. Track record of achieving exceptional results in customer association and problem miscommunications in contracting situations.
Authorized to work in the US for any employer
Work Experience
Client Engagement Manager
Mighty Dog Roofing-Westford, MA
August 2024 to February 2025
• reviewing Company Email System and distributing information to colleagues for their department
• I entered information into several systems and set client information into System for follow up
• I set appointments onto Inspectors Calendars and dispatched appointments for Inspectors/Sales Representatives
• I handled Quality Control Calls for sales
• I handled Quality Control Calls for Production
• I handled client communication on the information of when their job would start.
• I called to make sure project went as they expected and made sure all production calls for the crew went well.
• I reached out for reviews, referrals
• I handled problems that the Inspectors or clients would have on site and make sure that they would be assisted
• I created and or followed multiple Excel Spreadsheets for tracking clients and company information
• I welcomed clients to the company and updated the Build Schedule Spreadsheets with confirmations for dates or rescheduled the job dates
Customer Service Associate
FH Cann Inc-The Commonwealth of Massachusetts
June 2021 to November 2021
I assisted claimants with the Unemployment process. I advised instructions, handled information on issues affecting payment. Discussed all forms of information and interacted with the servers, virtual meetings, systems, I handled updating information in systems for claimants and assisted with filing appeals on decisions made within the adjudication system.
Product Marketing Assistant
Heilind Electronics
April 2018 to May 2021
I worked within Outlook to communicate with the Sales Department in regard to pricing and lead time for deliveries of product. I applied to Suppliers for
Sample products to send to new clients and the renewal of contracting information pricing and making sure all information was submitted into our servers for saving and validation. I trained new colleagues in the Standard Operating Procedures and made sure the Sales Department and my Account Manager had all valid information for recruiting new large orders. I created pricing spreadsheets and followed up on all information until it was delivered and concluded. I worked in QA(Quality
Analysis) when large orders were submitted and produced the pricing and shipping information and all Tariff information if Supplier’s product qualified for Tariff charges.
Reservation Sales Specialist
Marriott International-Omaha, NE
August 2016 to March 2017
I interacted with transient customers by phone to plan and book hotel reservations for single night stays or entire world wide vacations/business trips.
I worked actively in PURE systems. I used Outlook email to inform leadership of issues and problems. I trained in all remote systems used for remote work. I used
Avaya systems for logging in and out, system transfers to other departments.
Sales Coordinator
Marriott International-Omaha, NE
August 2015 to August 2016
I used Outlook express to intake information from businesses that were not booking enough business to be "active" accounts. I worked in Microsoft Excel to build graphs and product information for meetings and hotel stays for International Companies.
I entered information into SFA systems to source worldwide hotels and retrieve pricing and bids from properties to submit them to clients for their inspection.
If the client was happy with any offers, I then transferred the information between the company and the hotel for contracting. I ensured all information was entered promptly into the systems. Contracts were finalized by specific due dates. I spoke with clients on the phone to confirm any concerns or questions they may have had while supporting the Manager for all new information.
Sales Coordinator/Active Side
Marriott International-Omaha, NE
September 2012 to August 2015
I worked with coordinating worldwide resourcing for ten to ten thousand clients.
All sort of events, conferences and business meetings were my responsibility.
This included but was not limited to 28 international companies. I have worked with the National Hockey League, National Football League and many executives across the world to find the perfect placement for their needs. The government was a big client that was under me as well. I reported and initiated reports used in Excel to make the pricing grids easier for the client to understand. I worked diligently on each individual client and what their expectations were for our company. I was nominated for Sales Support Person of the year. I also supported the account Manager while performing all the duties I have mentioned along with entering all information into the Marriott systems. I was the number one contact person between Marriott and our client.
Data Entry
Marriott International-Omaha, NE
June 2011 to September 2012
My role in this position I supported the Sales coordinators. All of the client’s information was entered into the systems to send out to the hotels to show the needs. I ran the "boxes" meaning that I received all new information. I delegated this information to the data entry employees to be entered in the SFA systems. I sourced the inboxes for opportunities that could or could not be used by Marriott.
I worked with sales offices across the U.S and Canada, as well as Europe in order to make sure all information was accurate and spoke with Sales Coordinators and
Account Managers to handle any confusion that may happened. I won top two entry personnel awards on many occasions.
Owner / Trucking Company
August 1992 -March 21, 2017
I created a Trucking company that would obtain contracts for transporting in 48 states. Created Company using Independent Contractor options such as Broker Boards, Networking boards as well as internet Broker Boards once available.
I reached out to Companies in Calgary, Winnipeg, and British Columbia to prospect the ability to start contracts with Companies that would work within the U.S. as well as Canada in the process of carrying Fresh cut flowers and Fresh Meat.
I became contracted to companies and would use all systems they offered or used in the process of building clients and controlling the movement of products across the country as well as the Western parts of Canada.
I handled all tax information and filing.
I handled all customs paperwork as well as the exit and entry to the United States for each of the drivers that were hired and used the company's Semi Trucks as well as Trailers.
I handled all of the systems as well as all of the paperwork for the company and all outsourcing was procured by myself.
I learned and followed all legalities in multiple countries so that all laws and formations were followed.
I did all hiring and HR processes.
All calls were handled by myself and networking for pricing was done.
I handled all client complaints, compensations and any discussions due to the process of the individual laws for each State and Territory.
I handled all of the legal issues for Fuel Taxes for each state as well as all payments for Load bearing certifications.
I started the Transportation Company out of nothing more than the knowledge that products can be moved and the pay was established and paid at the end of the trip. The benefit of moving product as well as service to Canada was offered due to the ability to never accept being late for a delivery and assisting with all delivery aspects. The Owner of Phantom Transportation was a client that I would do contract work for with my company and having him fly to meet me and then offer my company a lease position allowed me to branch out of a comfort zone and allowed the in depth knowledge of all needs for clearing customs as well as following all laws in their area.
The knowledge offered in my Sales Coordinator Position with Marriott allowed me to work internationally for clients as I supported a Global Account Manager with International trips as well as making sure all needs for clients were satisfied and with the knowledge gained from owning my Trucking Company and knowing that there would be more servers to review, laws and needs for the entire trip / Service or need so that all involved had the ability to be satisfied and pleased.
Education
High School Diploma
Henry County High School - Paris, TN June 1992
Skills
• Hotel experience
• English
• Microsoft Word
• Typing
• Data entry
• Administrative experience
• Sales
• Customer support
• Communication skills
• Writing skills
• CRM Software
• Clerical experience
• Salesforce
• Computer operation
• Sales Support
• Customer service
Certifications and Licenses Certified Scrum Master Driver's License
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