Business Analyst / Product Owner
Resume:
LATIKA ARORA
Great Chicago Area, Illinois
L*S Visa Status– Available to start immediately
l *******@*****.*** +1-224-***-****
h ttp://www.linkedin.com/in/aroralatika
Dedicated and detail-oriented professional seeking a challenging position as a Product Owner / Business Analyst, leveraging a strong foundation in project management, strategic planning and communication skills to drive product development and enhance customer satisfaction. A seasoned Business Analyst / Project Management professional with over 16 years of experience mostly in the Banking / FinTech Industry across India and UAE. I help international banks design and implement complex digital banking solutions. Acting as a single point of contact between the business and IT units, I specialize in implementing optimum digital solutions to improve business performance and profitability. Skills
Agile / Waterfall
development
User Story
Mapping
Stakeholder Engagement /
Management
Product Lifecycle
Management
JIRA User Journey
Mapping
Product Roadmap Azure Devops
(ADO)
UAT Support Process Flow
Diagram
MIRO and Figma Process Flow
Diagram
Bachelor of Technology, Computer Science and Engineering 2004 - 2008 Guru Nanak Dev University, India
Winning Performance Gold Award for implementing Norbloc (KYC blockchain) project – Sep 2024 Star Performer of the month – March 2022
Certified SAFe Product Owner / Product Manager
Certified Scrum Product Owner
IC Agile Certified Professional
Big Data Analytics
Business Analyst, RAKBANK, Dubai Jan,2022- Mar,2025 Projects:
• Communications Platform Migration: Regulatory project for migration of customer communications being triggered from Bank's legacy applications to a new SaaS Platform i.e. Infobip including customer data migration.
• Norbloc: KYC blockchain platform (Norbloc) integrated with bank’s Digital Banking for pulling in Trade License Details during Business Banking Customer Onboarding and to facilitate Trade License remediation process.
• E-invoicing / Pay By Link: Integrating SAFEXPAY’s e-invoicing feature with Digital Banking for Professional Summary
Education
Professional Experience
Awards / Certifications
Resume Objective
merchants so that they can raise digital invoices and receive payments digitally using Pay By Link option.
• Cash Management System Enhancements: Introduced multiple enhancements in Bank’s Cash Management Product to improve customer experience and increase Bank’s Revenue from these products.
• BB Commercial Elite: A new proposition ‘BB Commercial Elite’ was introduced for Business Banking high value customers to give them additional benefits.
• Extending CMS packages to Commercial Portfolio: Extending Cash Management packages to new segment of BBG customers.
• RAKTRACK Manager’s Dashboard: Enhancing the product to give clear view to Sales Managers about performance of sales team.
Key Responsibilities Included:
• Managing and prioritizing product backlog
• Defining product Goals and Features
• Splitting features into User Stories
• User Story prioritization
• Managing project dashboard on JIRA / ADO
• Partners with vendors and cross-functional teams in development and testing of assigned product features
• Assigning tasks/user stories to the team
• Facilitating Daily Standup Meetings
• Sprint planning and execution
• Managing and Reviewing Sprint Releases
• Reviewing change delivered against user stories
• Maintain RACI, RAIDs and Traceability Matrices
Business Analyst, Arc Line Trading LLC, Abu Dhabi Jan 2018-Dec,2021 Arc Line is a key player in trading precast concrete elements in UAE. Key Responsibilities Included:
• Collaboration with sales team to understand and document business processes and goals.
• Generate insightful reports from complex data sets.
• Propose strategies to enhance operational efficiency, reduce cost and project profitability.
• Interpret trends and patterns in data to identify and provide recommendations for potential issues and improvements.
• Communicate key finding and insights to stakeholders and decision makers.
• Arrange and facilitate customer meetings.
Software Designer, The Royal Bank of Scotland, Gurugram Sep,2014- June,2017 Projects:
• Think Money Migration: This project included migration of ~100,000 ‘Think Money’ accounts from RBS banking platform to new Think Money banking platform, which was being built by a third party
(Fiserv). This project was part of Complex Bank Migration initiative to make RBS a smaller and safer bank.
Key Responsibilities included:
• Gathering, reviewing and analyzing business requirements.
• Preparing BRD and functional specification design documents.
• Lead a team of software engineers and reviewing component designs and other technical deliverables.
• Assisting in creation of System test plans/UAT Plans.
• Supporting system integration (SIT) and user acceptance testing (UAT).
• Implementation plan preparation, outage agreement with involved stakeholders and implementation plan execution.
• Getting required Sign Offs from Business and Technology teams.
• Primary interface to customers/stakeholders for any queries. Senior Software Engineer, 7N India, Gurugram Mar,2014-Sep,2014 Projects:
• Corporate Action Fee Reversal: This project dealt with the reversal of dividends paid to customers by the Jyske Bank.
Key Responsibilities included:
• Preparation of technical designs, development and implementation of applications using Agile Development Methodology.
Software Engineer, The Royal Bank of Scotland, Gurugram Apr,2011-Jun,2013 Projects:
• SEPA Direct Debits: SEPA Direct Debits scheme, launched by European Payments Council, allows a creditor (biller) to collect funds from a debtor's (payer's) account, provided that a signed mandate has been granted by the payer to the biller.
Key Responsibilities included:
• Coordinated end to end implementation of ‘Eurodebit’ newer versions which involved preparation of Sequence of Events (SoE), outage agreement with different teams and engagement of resources from multiple infrastructure teams to support implementation
• Designed, developed, tested and implemented new applications in mainframe environment using COBOL, CICS, DB2 and JCL
• Trained a team of software developers from Infosys.
• Acted as an interface between build and test teams and helped in problem investigation and resolution.
• Developed and managed project design documentation such as User Requirement Documentation, Functional Specification, Technical Design Specification, and Application Design etc.
• Worked closely with infrastructure teams to create test region. Systems Engineer, Infosys, Chandigarh Sep,2008-Mar,2011 Projects:
• Communications Utility: A huge portfolio for American Express to send out written communications to customers.
• DC2015: DC2015 project deals with Traveler’s Cheque Prepaid Services for American Express bank. Key Responsibilities included:
• Developed newer applications and upgraded the existing code.
• Analysis and bug fixing of project code.
• Unit, integration, and regression testing of the updated and new codes.
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