Branch Manager Business Development
Resume:
ABDENBI
BOUKHARFANE
Business development Manager
Experience
Branch Manager/On-Site Manager
Global Exchange Foreign Exchange
Led operational activities spanning multiple locations in Casablanca, Marrakech, Nador (Morocco), and Bahrain International Airport Report to the General Manager on results, center status, abnormal events, production needs, and progress.
strategy development and implementation.
Finding and following new sales leads.
Account management and relationship building.
Lead and support the subordinate team or shift.
Manage planning, staff conflicts / needs / claims and Guests needs. Track and balance company funds, handle discrepancies, and manage the cash desk. Solve and intervene in IT problems, and collaborate with local and central IT services. Assist with maintaining progress on main and major tasks. Content moderating manager/tutor
ARVATO, Casablanca Morocco
2016 - 2017
Prepared and conducted training sessions to address performance gaps. Provided continuous education on content moderation standards. Reviewed content shared on Facebook, Instagram, and Snapchat. Made decisions based on platform standards and international laws. Ensured compliance with global content moderation policies and legal requirements. Sales Manager & Safety Demonstrator 2013 - 2016
MSC Cruises, Worldwide (Overseas/Offshore)
Managed sales tracking tools and reported key information to the deputy/Hotel manager.
Kept records of sales trends and liaised with account managers to develop targeted sales strategies.
Suggested improvements to sales processes to enhance efficiency and performance. Stayed updated with new product and feature launches, ensuring the sales team was well-informed.
Received cargo, verified, and confirmed product quality and quantity. Attended, assisted, and managed passengers during safety drills. Managed a master station in emergencies and performed safety crew drills. Executed safety procedures for cargo loading to ensure compliance with safety standards.
******************@*****.***
https://www.linkedin.com/in/a
bdenbi-boukharfanea572b551/
Manama Bahrain
Skills
Demonstrated Leadership
Data-Driven Strategic Insight
Writing, Speaking, and Reading
English French
Experience
Sales Manager 2012 - 2013
AUBRILLANT Jewelry, Casablanca, Morocco
Achieved growth and met sales targets by successfully managing a team of 18 sales associates.
Designed and implemented strategic business plans to expand the company’s customer base and ensure a strong market presence. Built and promoted strong, long-lasting customer relationships by partnering with clients and understanding their needs.
Presented sales, revenue, and expense reports along with realistic forecasts to the management team.
Identified emerging markets and market shifts, staying fully aware of new products and competition status.
Represented the brand SAINT HONORE for fine watches and jewelry in the Moroccan market.
Luxury Sales Executive
AKSAL Group, Casablanca, Morocco
2010 - 2012
Ensured high levels of customer satisfaction through excellent sales service. Assessed customers' needs, provided support, and offered information on product features.
Welcomed customers to the store and answered their queries. Followed and achieved department sales goals on a monthly, quarterly, and yearly basis.
Maintained in-stock and presentable condition in assigned areas. Actively sought out customers in the store.
Remained knowledgeable on products offered and discussed available options. Cross-sold products and built productive, trustful relationships with customers. Processed POS (point of sale) purchases and managed the cash desk using the Micros system.
Teamed up with co-workers to ensure proper customer service. Complied with inventory control procedures.
Education
Media and Communication
Professional Bachelor Degree
Mohamed First University, Morocco
English Studies, Linguistics
Bachelor Degree
Mohamed First University, Morocco
2010
2009
Professional Development
Sales Force Training
EFE Morocco, Casablanca 2010
STCW
EOS, London 2013
2 0 1 2 - 2 0 1 3
Executive
2 0 1 0 - 2 0 1 2
2 0 0 9 - 2 0 1 0
Development 2 0 1 0 - 2 0 1 3
With over a decade of diverse professional experience spanning multiple industries, I bring a wealth of skills and expertise to the table. As a Branch Manager/On-site Manager at Global Exchange Foreign Exchange, I have been entrusted with overseeing operations across various locations, including Casablanca, Marrakech, Nador in Morocco, as well as the International Airport in Bahrain. In this role, I have spearheaded numerous initiatives to ensure operational excellence and customer satisfaction.
My responsibilities have ranged from hiring and coaching staff to coordinating with Anti Money Laundering departments and conducting professional trainings. I am adept at managing teams, resolving conflicts, and addressing guests' needs efficiently. Additionally, I have demonstrated proficiency in financial management, cash desk operations, and IT problem-solving, ensuring smooth day-to-day operations. Prior to this, as a Content Moderating Manager/Tutor at ARVATO Casablanca, I honed my skills in content moderation and compliance with international laws across various social media platforms. Moreover, my tenure as a Sales Manager & Safety Demonstrator on cruise ships with MSC provided me with invaluable experience in sales management, safety procedures, and customer service in a dynamic and multicultural environment. My educational background in Medias and Communication and English Studies from Mohamed First University in Morocco has equipped me with a solid foundation in communication and language skills.
Throughout my career, I have consistently demonstrated traits of excellent organization, strong attention to detail, and proven leadership. I excel in making strategic decisions, budgeting, forecasting, and transforming data into actionable insights. At AUBRILLANT Jewelry, I successfully achieved sales targets, developed strategic business plans, and fostered strong customer relationships. Similarly, at AKSAL Group, I ensured high levels of customer satisfaction and exceeded sales goals through excellent sales service and effective team collaboration.
Objective: Seeking a challenging leadership role in a dynamic organization where I can leverage my proven track record in operations management, sales leadership, and team development to drive business growth and deliver exceptional results. Soufian Boughaba
General Manager
Global Exchange Foreign Exchange W.L.L Bahrain
Email: *.********@**************.**
Dris Fassi Fihri
General Manager
Global Exchange Morocco
Email: *.*****@**************.**
Best Regards,
Abdenbi B O U K H A R F A N E
Professional Skills & Objective
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