Technical Support Customer Service

JORGE. A. DIAZ DIAZ

Naples, FL 239-***-**** ****************@*****.***

Dedicated and diligent server with a strong ability to build relationships and manage time effectively in fast-paced restaurant environments. Skilled in handling tables of all sizes with precision and delivering impeccable service. Committed to meeting customer needs, driving satisfaction, and fostering long-term loyalty. Experienced server with a solid background in foodservice, offering a proven track record of successfully tackling various tasks to support the kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and consistently deliver memorable experiences. EXPERIENCE

APRIL 2024

LEAD SERVER, MOORING PARK -GRAND LAKE

• Manage technical support, business analysis, project management, application development and support, training, and facilitation

• Provide leadership to crew and shift managers guaranteeing great quality, customer service and cleanliness according to the public health code

• Train new employees on police, procedures, and micros system

• Take orders from customers, input orders into micros, and obtain payment and provide change

• Execute bartending duties and prepare service bar drinks (wine tasting flights, glass pours, cocktails, etc.)

• Train newly hires employees for correct facility procedures, safety codes, proper use of POS system, and menu items

APRIL2023-

APRIL 2024

SERVER, MOORING PARK-GRAND LAKE

• Provided exceptional service to high volume of daily customers

• Operated POS terminals to input orders, split bills and calculate totals

• Displayed enthusiasm and knowledge about restaurant's menu JANU 2022-

MARCH2023

SERVER, VERONA WALK

• Greeted customers, answered questions and recommended specials to increase profits

• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems

• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers

• Satisfied customers by topping off drinks and offering condiments, napkins and other items

• Trained new employees on restaurant procedures and plating techniques JULY 2022

DECEMBER

2022

SERVER, PALACIO DEL MOFONGO

• Addressed complaints to kitchen staff and served replacement items

• Promoted desserts, appetizers and specialty drinks to optimize sales

• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests

SKILLS LENGUAGE

• Price Memorization

• Table Bussing

• High-Volume Cleaning Expertise

• Beverage Service Proficiency

• Professional Wine Service

• Culinary Operations Management

• Process Coordination

• Effective Customer Upselling

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Spanish-English

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