Customer Service Relations

Kirsy Camino

** ********* ** *** * Providence, RI 02908 401-***-**** ***********@*****.***

Highlights of qualifications

Bi-Lingual: English/Spanish Documentation expertise Data interpretation Corrective actions Materials inspections Administrative support Training development aptitude Organization and Time Management Planning and Coordination Attention to Detail Active Listening Customer Relations/Conflict Resolution Professional telephone demeanor Excellent written and oral communication

Planning and Coordination Attention to Detail Active Listening Customer Relations/Conflict Resolution Professional telephone demeanor Excellent written and oral communication ***********@*****.***

Professional Experience

MTM Transport Warwick, RI

Customer Service/Call Center (Remote) 08/2024-02/2025

Check to ensure that appropriate changes were made to resolve customers' problems

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Dr Jacob Werba Providence RI

Dental Coordinator 01/2024 to 07/2024

Responsible for inbound call queue for potential members for all lines of Insurance

Complete assigned outbound call tasks that focus on retention efforts for current members

Document all sales activities in system, ensuring that data entry is correct and complete

Assist members with Medicaid Redetermination process,.

Shipping/Receiving & Customer Service EasProvidence

Nordson Inc 01/2022 to 06/2022

, .

Performed picking orders inspected the materials.

Received incoming shipments, compared contents against associated records and transmitted to proper department.

Verified transactions, product orders and shipping dates and entered information into databases and reports.

Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Updated database with changes in carrier status.

Maintained accurate computer records of materials weights, bill amounts and identified variances.

Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Quality Assurance Specialist Attleboro, MA

Sensata Technologies – April 2017-March 2020

Inspected products to ensure that they met quality standards

Monitored production operations to ensure company specifications

Fixed identified issues to improve workflows.

Educated employees on specific QA standards and confirmed maintenance of standards.

Collaborated with management to provide training on improved processes and assisted with creation and

maintenance of quality training.

Recorded findings of inspection process, collaborating with quality team to implement corrective actions.

Provided regular updates to team leadership on quality metrics by communicating consistency problems or production

deficiencies..

Laurus International Santo Domingo, Dominican Republic

Customer Service and Sales Rep for Sprint and Money Mutual April 2014–Nov 2014

Assisting customer

Upselling products

Giving explanations and history of products

Counting daily profits

Education

Sawyer School Providence, RI

Certificate completion

Medical Assistance Certificate

Medical Terminology Certificate

COMMUNITY COLLEGE OF RHODE ISLAND Providence, RI

Associates Degree candidate

2 years credits toward General Studies

Contact this candidate