Customer Service Claims Adjuster

Julie Bradley

**** *********** **** **********, ** 847-***-**** ****************@*****.***

Accountant/Bookkeeper/Customer Service seeking a position where I can utilize my experience in an environment where my skills can be applied. LOOKING FOR A REMOTE POSITION!

Education

DEGREE 1998 WM RAINEY HARPER COLLEGE

·Associates in Accounting

Skills & Abilities

QUICKBOOKS

·Certified 2009/QuickBooks Enterprise-Pro 2016-Premier Desktop -Premier 2016, QBO

·Over 20 years Accounting/Bookkeeping and AP/AR. Worked on projects in various industries

·Organized problem-solver

·Proficient in Microsoft (Word/Excel)

·Windows 7 and 8 and 10

·Payroll/ ADP/Intuit

·Teams

·Cisco Finesse

·Jabber

·E Verify

·Clock Shark

·Oracle

·Financial Aide Analyst (November 2021-March 2023)

Working from home (Robert Half) on a temporary project for United Way assisting applicants as a Financial Aide Analyst. Helping all customers via telephone, taking all inbound calls as well as emails regarding food assistance cards given by the St Louis City

Claims Adjuster/Adjudicator

·State of Missouri - St. Louis, MO

·October 2020 to September 2021

·Working from home for the State of Missouri as a claims adjuster and assisting with all unpaid claims as well as speaking to claimants regarding various issues.

·Made outbound calls to obtain additional information required to process claims between the employer and claimant when necessary

·Handled challenging situations and acts with appropriate level of urgency when necessary

·Processes claims through timely and accurate entry of data

·Follow precise instructions to process claims

·Completed assigned work and maintained production and quality metrics

·Ability to interact with claimants in resolving issues

·Investigated and responded to complex issues for successful resolution of claims

July 2019-October 2020

Working with miscellaneous small companies using QB and general office while looking for a permanent part-time/full time position

OFFICE MANAGER/ADMINISTRATION / GATEWAY SECURITY July 2018 - July 2019

·Processing employment files assisting Human Resources.

·Setting up using ADP RUN for 75+ employees/Security Guards

·Teaching employees how to use their time keeping using Clock shark

·Process quarterly taxes.

·Bookkeeping, AP and AR as well as reconciliation of asset accounts using QuickBooks Pro

·Vetting employees/guards using E-Verify

ACCOUNTANT/HIDOW INTERNATIONAL FEBRUARY 2016-MARCH 2018

·Day to day accounting reconciliations and journal entries as needed

·Assistance in monthly/quarter and year end closings

·Perform account balance analysis and financial reporting

·Reconciliations of cash and credit card accounts

·Inventory/ordering from China for stock in USA location

BOOKKEEPER/OFFICE MANAGER COUNTY INDUSTRIAL APRIL 2013-FEBRUARY 2016

·Daily operations of bookkeeping for a small office

·Manage all AP/AR activities including payroll and bank/credit card reconciliations

·Posting of cash using QuickBooks

FREELANCE ACCOUNTING SELF EMPLOYED FEBRUARY 2011-APRIL 2013

·General accounting activities which consist of GL maintenance AP/AR and collections

·Personal taxes (simple) for various clients (5 years’ experience)

·Posting of cash using QuickBooks

·Bank and credit card reconciliations

·When needed set up and trained on QuickBooks software

·Financial reporting to clients of cash flows via internet

STAFF ACCOUNTANT / AEROTEK FEBRUARY 2010-FEBRUARY 2011

·Contracted to PDI for one year doing miscellaneous accounting duties

·AP/AR/Collections

·Maintain QB database to ensure collection and posting of cash daily

ACCOUNTANT/BOOKKEEPER JACOBSON ELECTRIC LIGHTING

MARCH 2003-JANUARY 2010

·Daily operations of the various general accounting activities which consist of general ledger maintenance, accounts payable, accounts receivable and collections

·Responsible for month end closing, compute journal entries and adjust to reflect the current months balances; submission of financial statements to the outside accounting firm

·Monthly sales tax submission

·Negotiate credit limits with vendors

·Reconcile any/all discrepancies within the accounting arena

·Payroll (ADP)

·Responsible for managing of 5 accounting employees

·Set up the entire company accounting software using QuickBooks Enterprise

REFERENCES:

Betsy Martin 785/248-1719

Chris Smith (Owner Gateway Security) 314-***-****

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