Customer Service Representative
Resume:
Susan Rosa
Amite, LA
************@*****.***
Willing to relocate to: Fort Myers, FL - Sterling, VA - Denham Springs, LA Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Evergreen Disposal-Sterling, VA
October 2023 to Present
• Handles 60-80 calls a day in a fast-paced/high-volume
• Research and resolve customer complaints.
• Works independently & appropriate active listening skills/confirms understanding of customer needs, issues, and requests
• Authorized systems to gather information, provide information, and/or update customer records.
• Provides standard information and education regarding service options, charges, billing, and contracts.
• Platform is Trashbolt
• Communicates concise and accurate information.
• Retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
• Inbound & outbound calls
Learning Ambassador
Amazon Fullfillment Center CHO1-Fishersville, VA
January 2023 to August 2023
• OP Operator
• Inbound-Stocked
• Outbound-Picked
orders
• Problem solver
• Trainer
Administrative Assistant/Receptionist
Action Technology staffing-Charlottesville, VA
January 2022 to January 2023
This is a Contract position
• Yardi
• Leasing/Fair Housing
• Showing Properties to potential residents
• Assist Human Resource for City of Charlottesville
• Review potential applicants and Enter New hires in Work Med software
• Filing, Scanning
• Process Change when needed to employees files(vacation time,PTO, sick Days, Pay tier)
• Sap software and Neo Gov software
Staffing Coordinator
Labor Finders-Charlottesville, VA
November 2021 to April 2022
• Assist the HR department with hiring, training and onboarding new employees.
• Prepare work schedules and enforce compliance with company and industry labor requirements.
• Create daily staffing reports, monitor employee performance and submit weekly reports to management.
• Determine staffing shortfalls and report job vacancies and scheduling problems to human resources.
• Confirm staff details and working hours to ensure accurate employee compensation.
• Identify company employee requirements and create a staffing strategy.
• Staff Com Software
• Processed Daily Payroll
Customer Service Representative
Vdot ezpass-Clifton Forge, VA
August 2017 to December 2020
• Inbound calls for the Ezpass system in a Timely manner
• Outbound calls
• Take payments
• Take orders
Director of Culinary
Kissito Healthcare-Hot Springs, VA
January 2019 to November 2020
• Managed 9 employees, schedule,inventory,order, cook,responsible for 60 resident foods to prepare
• Correctly by, State standards.Time management, prepared menus. Etc Medical Assistant
Ivy Common Family Chiropractic-Charlottesville, VA January 2017 to April 2018
• Developed Xray
• Vitals
• Open and close
• AR&AP
• Charting
• Insurance,Pre D's
CNA - Certified Nursing Assistant
NurseSpring/Nursefinders-Charlottesville, VA
January 2015 to February 2017
Answer incoming calls, From Patients, Providers, Pharmacies, Insurance
● Answer Patients questions/concerns about visit and medicine
● Vitals, EMR, PA's, checking in and pt outs
● Nurse Springs Contracted through private care cases also and Nursing homes and Dr offices
● A Temp agency
Certified Medical Assistant
Allergy Partners
August 2016 to January 2017
Vital signs
● Allergy injections
● Flu shots
● Answer phones
● Monitor patients for anaphylactic reactions
● Patient education
● Labs
Assist Patient
Private Care-Ann, MO
October 2013 to February 2016
with bathing, dressing, tube feedings, and administering medications via PEG
● Assist patient with Range of Motion and transfers
● Closely monitor acute conditions while following infection control procedures Merchandiser
Kellogg's Sales Company-Virginia
November 2011 to October 2013
• Stock different stores
• Build Displays
• Do resets & inventory
• Ordering and communicated with receiving managers
• Planograms
• Inventory
Cashier
Somerset Store-Somerset, VA
May 2009 to April 2012
• Cash handling & closed at night
• Deli and customer service
• Lottery
• Gas
• Stocked
• Customer service
Customer Service Representative
ABC Group-Orange, VA
August 2003 to May 2005
Manage large amounts of inbound calls in a timely manner
● Seize opportunities to upsell products when they arise
● Identifying customers' needs, clarify information, research every issue and providing solutions and/ or alternatives
Customer Service Representative
Capital One-Massaponax, VA
June 2000 to May 2003
• Managing large amounts of inbound
• Outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identifying customers' needs, clarify information, research every issue and providing solutions and/ or alternatives
• Seize opportunities to upsell products when they arise Customer Service
California Cleaners-Tulsa, OK
June 1993 to May 2003
• Ran a boiler and Dry cleaning equipment
• AR/AP, Payroll
• Time management
• Press clothes
• Tagged clothing
• Customer Service
• Cash handling
Education
Diploma in Medical Assistant
Lord Fairfax Community College - Warrenton, VA
January 2014 to March 2016
Associate in Nursing
Julian's Health Academy
September 2012
Ged
Tulsa Technology Center - Tulsa, OK
1998 to 1998
Skills
• CSR
• Customer Service
• Call Center
• Customer Care
• Customer Support
• Word
• retail sales
• budget
• training
• Restaurant Experience
• Serving Experience
• Hospitality Experience
• Driving Experience
• Microsoft Office
• Time Management
• Merchandising
• Experience Administering Injections
• Tube Feeding
• EMR Systems
• Patient Care
• Vital Signs
• Phlebotomy
• Infection Control Training
• Venipuncture
• Epic
• Critical Care Experience
• Supervising Experience
• Medical Office Experience
• Medication Administration
• Caregiving
• Hospital Experience
• Triage
• Computer literacy
• Load & unload
• Medical Records
• Anatomy Knowledge
• Insurance Verification
• Medical Terminology
• Nursing
• Medical billing
• ICD-10
• Computer skills
• Management
• Memory care
• Assisted living
• English
• Communication skills
• Veterinary experience
• Microsoft Excel
• Microsoft Word
• Organizational skills
• Microsoft Outlook
• Recruiting
• Microsoft Powerpoint
• Yardi
• Section 8
• LIHTC
• Customer service
• Fair Housing regulations
• Sales
• Hospitality
• Hotel experience
• QuickBooks
• Retail sales
• Telemarketing
• Windows
• Clerical experience
• Microsoft Access
• Tax experience
• Restaurant experience
• Recruiting
• Office management
• Training & development
• EMR systems
• Serving
• Medical records
• Load & unload
• Merchandising
• Hospital experience
• Data collection
• Medical terminology
• 5G
• Employment & labor law
• Adobe Illustrator
• Vital signs
• Driving
• ICD-10
• Negotiation
• Accounts receivable
• Account management
• Communication skills
• Phone etiquette
• Conflict management
• Shift management
• Epic
• Human resources
• Cash handling
• Front desk
• English
• Computer skills
• Inside sales
• Supervising experience
• Guest services
• Property management
• Adobe Acrobat
• Outside sales
• Scripting
• Cooking
• Typing
• Call center
• Contracts
• HVAC
• Dental terminology
• Dental office experience
• Dental clinic
• Medical office experience
• Sales management
• Cash register
• Barista experience
• Critical care experience
• Editing
• Analysis skills
Certifications and Licenses
CNA
Certified Medical Assistant
CCMA Certification
State Tested Nursing Assistant
Professional In Human Resources
Driver's License
April 2018 to November 2024
CPR Certification
Real Estate License
Certified Medical Assistant
Class D
Air Brake Endorsement
CDL C
Assessments
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical billing — Proficient
January 2023
Understanding the procedures and forms used for medical billing Full results: Proficient
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
March 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Scheduling — Proficient
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative assistant/receptionist — Proficient January 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Office manager — Proficient
June 2022
Scheduling and budgeting
Full results: Proficient
Administrative support professional fit — Proficient January 2023
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Recruiting — Proficient
June 2022
Managing the candidate sourcing and selection process Full results: Proficient
Cooking skills: Basic food preparation — Proficient June 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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