Customer Service Retail Sales

Marina Gontang-Hamner

Orange, CA 657-***-**** ****************@*****.***

SUMMARY OF QUALIFICATIONS

Enthusiastic and motivated professional with experience in retail sales and logistics support, seeking new opportunities across diverse industries. Known for strong customer service skills, reliability, and a proactive attitude. Eager to learn and grow professionally, bringing adaptability, teamwork, and a commitment to excellence to any role. Areas of expertise include:

• Problem Solving • Problem Solving • Risk Management • Product Management

• Negotiating

• Team player

• Word

• Window OS

• Product Analysis

• Fast-paced

• Excel

• Mac OS

• Communication

• Engagement

• PowerPoint

• Researcher

• Collaborative

• Sales

• Outlook

• Data-Entry

PROFESSIONAL EXPERIENCE

UPS

Package Handler – Orange County, Anaheim Oct 2020 – Present

• Sorting and Handling: Efficiently sor.ng packages according to size, des.na.on, and delivery routes.

• Loading and Unloading: Safely loading and unloading packages from trucks and conveyors, ensuring .mely processing.

• Scanning and Tracking: Accurately scanning and labeling packages to ensure proper tracking and delivery accuracy.

• Physical Stamina: Demonstra.ng the physical ability to li@, push, and maneuver packages, o@en in fast-paced environments.

• Safety Compliance: Adhering to company safety protocols to maintain a secure and accident-free workspace.

• Team Collaboration: Working effec.vely with teammates to meet .ght deadlines and opera.onal goals. Customer Service / Sales – YMCA, Anaheim June 2015 – Oct 2020

• Greeted members and visitors warmly, providing exceptional customer service and answering inquiries about YMCA programs, memberships, and services.

• Promoted and sold YMCA memberships, programs, and services through proactive outreach and excellent communication skills.

• Managed member registration, account setup, renewals, and cancellations with accuracy and efficiency using YMCA’s membership management systems.

• Resolved customer complaints professionally, ensuring positive outcomes and maintaining strong customer relationships.

• Conducted facility tours, showcasing YMCA amenities to prospective members and highlighting key benefits to drive membership enrollment.

• Assisted with administrative tasks, including data entry, scheduling, reporting, and handling cash, credit card, and check transactions accurately.

• Supported promotional campaigns, special events, and community outreach initiatives to increase YMCA visibility and membership retention.

• Collaborated closely with program coordinators and management to ensure seamless service delivery and effective communication across departments.

• Maintained cleanliness and organization of the front desk and lobby areas, contributing to a welcoming and professional environment.

• initiatives while writing & submitting requirement specification documents & prototypes to the user for approval Smoke Shop Sales Jan 2015 – June 2015

•

Italian Resturant Sales April 2014 – Jan 2015

Marina Gontang-Hamner

Orange, CA 657-***-**** ****************@*****.*** VOLUNTEER EXPERIENCE

Dwelling Church, Yorbalinda, CA September 2010 – Present

• Served as Data-Entry to extract information required to send electronic event invites, alerts, cards, and mail to church attendees, and planned church & volunteer events for all audiences.

• Serving kids at Sunday school.

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