IT Manager

Cody E. Onyon

*** **

th

Ave, Santa Cruz, CA ***62

414-***-**** ****@*****.**

Highly adaptable professional, with 10 plus years of success as an IT Manager, Trainer and Professional Services Consultant in both external and internal facing roles. I emphasize always doing the right thing when it comes to my work and making sure I stay useful within an organization. AREAS OF EXPERTISE

Technical

Implementation

Team Leadership

IT Management

Customer Enablement

Project Management

Stakeholder

Engagement

Technical Architecting

Microsoft Intune

(Endpoint

Management)

Microsoft Dynamics

Microsoft 365 (Office,

Teams, Outlook)

Google Workspace

(Docs, Drive, Meet)

Snowflake

Zoom

Trello

Confluence (Atlassian)

MSP

Linux (Ubuntu, CentOS,

Red Hat, Debian)

Windows 10/11

Windows Server

macOS

Microsoft Defender for

Endpoint

CrowdStrike Falcon

Jumpcloud

Jamf

Cisco Meraki

Apple Business

Manager (ABM)

iOS & Android

AI

NoSQL

Sales

Sales Operations

Salesforce

Workday

Sales Meetings

Pre-Sales

BambooHR & HRIS

Microsoft Azure Portal

Azure AD / Entra ID

ServiceNow (ITSM &

Ticketing)

Jira Service

Management

Zendesk

ManageEngine

Veeam Backup &

Replication

Acronis Cyber Protect

Commvault Backup &

Recovery

GitHub

Mobile Device

Management

Microsoft Copilot

Bash

WORK HISTORY

Cloud Enablement Operations Supervisor - WaTech – (Olympia, WA) Feb 2023 to Present

Leading and mentoring a team of 20 administrators, architects, and technicians, whose main purpose is to provide expert technical service to the state of Washington regarding projects, consultative services, or simple one-off questions to our customers.

Spearheading end-to-end IT systems operations, ensuring security, performance, and high availability across State Government infrastructure.

Delivered technical support and integrated solutions for clients, resolving issues promptly and ensuring seamless deployments.

Collaborated with cross-functional teams to refine processes, streamline workflows, and reduce operational friction.

Increased customer success by proactively identifying opportunities for optimization and enhancing overall user experience.

Managed vendor relationships and negotiated contracts to ensure cost-effective solutions aligned with business goals.

Solutions Consultant – CPrime Inc. (San Mateo, CA) Mar 2021 to Feb 2023 2

Cody E. Onyon

Led complex, high-impact projects, ensuring seamless implementation and alignment with client goals.

Provided technical expertise and consulted clients on product solutions, increasing adoption and long-term satisfaction.

Conducted pre-sales discussions, answered technical inquiries, and assessed integration feasibility for prospects.

Managed parts of the sales cycle, including contract negotiation and project delivery, meeting deadlines and client expectations.

Collaborated with engineering teams to resolve technical challenges and optimize product performance for clients.

IT Manager – Copper (San Francisco, CA) Oct 2019 to Mar 2021

Main system administrator for Okta, Addigy MDM, Ruckus, Slack, Trello, Asana, O365, Dropbox, Google Workspace, Falcon Crowdstrike, JIRA, Zendesk, SpinBackup, Zoom, etc.

Responsible for ordering and provisioning new hire systems and orientation to ensure smooth onboarding for the new Copper employees.

Deployed JIRA Service Desk for IT use in order to track tickets, metrics, etc.

Responsible for IAM – Role-Based Access – Single Sign-On – Multi-Factor Authentication – And maintaining best practices for best Identity Access Management.

Responsible for remote support via IT ticketing system, Slack, Phone Calls, Google Meets, Zoom, etc. IT Support Specialist II – Samba TV (San Francisco, CA) Sep 2018 to Oct 2019

Managed and configured IT systems across multiple locations, ensuring seamless onboarding and system integration.

Provided hands-on technical support for hardware, software, and networking issues, minimizing downtime.

Deployed mobile device management (MDM) solutions, enhancing security and compliance for 300+ employees.

Led IT integration during company mergers, ensuring smooth transitions and minimized disruptions.

Delivered end-user training and documentation, empowering employees to resolve common technical issues. Global Helpdesk Technician - Neo4j (San Mateo, CA) May 2017 to Sep 2018

IT Technician for an office of 80 employees, while providing remote support to users in London, Malmo, and Munich.

Provided direct and remote IT support for a global workforce, resolving technical issues across different operating systems.

Managed G Suite administration, ensuring user access and data security across multiple offices.

Coordinated software and system updates, optimizing performance and enhancing security protocols.

Managed the companies G Suite organization, I.E. managed users, policies, conference room hardware, groups, etc. through the Google Workspace Admin Console.

IT Service Desk Technician - Cepheid – (Sunnyvale, CA) April 2014 to May 2017

Managed IT service desk operations, ensuring quick resolution of service requests and incident management.

Coordinated hardware and software installations, supporting new hires and ensuring smooth onboarding.

Troubleshot and resolved technical issues related to Microsoft Windows OS, enhancing user productivity.

Administered print services, maintaining system performance and reducing downtime in the office environment.

Collaborated with departments to ensure seamless cross-functional IT support and communication. Additional Experience:

Datacenter Technician @ Wired2LLC in Fremont, California Valet and Guest Transportation Services @ Langham Huntington Hotel in Pasadena, California

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