Release Management Software Development

DAVID A. LEE

*** ***** ***** ****

Lithonia, GA *0058

Mobile 404-***-****

***********@*******.***

SUMMARY:

As a Release Management Advisor at Elevance Health, I leverage my 8+ years of experience in managing releases to ensure the smooth delivery of software solutions. I have a strong background in program management, business analysis, and SDLC, which enables me to effectively coordinate and communicate with cross-functional teams, stakeholders, and vendors. I am passionate about applying my skills and knowledge to improve the quality and efficiency of software development processes and outcomes. I also value collaboration, innovation, and continuous learning, and I strive to contribute to the success of my organization and the well-being of my community.

Education:

Bachelor’s degree- Mass Communications Morris Brown College

Carl Vinson Institute/University of Georgia, Leadership Program

ESI International/George Washington University. PMI Project Methodology Program

TECHNICAL SKILLS:

Microsoft Project, Microsoft Visio, Microsoft Office 365 Microsoft PowerPoint, Project Server 2007, SQL for multiple databases, Microsoft Access, Microsoft SQL 7, Microsoft SharePoint Administration, Remedy Deployment, CA- AHD, Lucent CentreVu and Mitel ACD, Tivoli, HP ServiceCenter, Nuance and Avaya IVR Solutions,

Oracle V6 Project Management Tool, Tableau, ServiceNow, Jira

PROFESSIONAL EXPERIENCE:

Elevance Health, Atlanta, GA

Release Management Advisor 03/2017 – 03/2025

Responsible for applying release, implementation and change management methodologies/procedures to ensure the goals and objections of each release are adequately staffed for successful implementation and accepted on time through following established release planning processes. Works with IT and Business management to ensure a release schedule is defined and communicated to meet business/Enterprise needs including dependent systems.

Lead the release management team and all planning meetings for multiples platforms and project releases. Established policies, procedures and best practices governing troubleshooting efforts; leads, approved and communicated backout strategies to IT and business leadership; and directed and coordinated the activities of Enterprise releases. Management duties included leading/mentoring and training release management staff, working with the team to deliver services efficiently and effectively.

Provided guidance to the maintenance release team and support staff and reviews release and project deliverable schedule, milestones, and required tasks and makes changes and additions as required for Enterprise level programs. Provided strategic planning analysis concerning staffing needs on a short-, medium- and long-term basis, based on large scale program releases which include maintenance releases and special dedicated project releases. Conduit for channeling strategic analysis and insight to and from release management team's planning and methodology at local, regional, national and enterprise level. Management duties included leading/mentoring and training release management staff.

Utilized ServiceNow for tracking change tickets, creating search queries, creating and scheduling reports, creating charts and dashboards.

Fiserv, Norcross, GA

Release Manager - Infrastructure 04/2012 – 03/2017

Managed releases, system enhancements, and other strategic and tactical initiatives implemented during specified managed maintenance windows. Works in partnership with all impacted functional areas including Business Units (Project Management, development and Software Quality), Engineering, Operations, Change Management and others as needed to ensure a successful start-up and completion of assigned releases.

Responsible for all aspects of planning and implementation of assigned releases and is the single point of contact for those releases. Ensured timely completion of releases, risk mitigation plans are in place, communication is consistent and complete, issues are resolved, and metrics were collected and reported.

Created comprehensive deployment plans, including detailed timeline of changes, risks and mitigation plans, areas needs for validation and resources to execute validation.

Executed deployment plans for managed maintenance window, ensuring issues are identified and resolved, working with Command Center personnel to identify and resolve incidents.

Coordinated with resources to identify and monitor issues, impact and dependencies for managed Maintenance Windows

Conducted post managed maintenance window support ensuring lessons learned and metrics are gathered and communicated.

Promoted continuous improvement by conducting, documenting, and communicating release lessons learned.

SunTrust Bank, Inc., Atlanta, GA

Project Manager (contract) 09/2011 – 04/2012

Performed in the role of Workplan Manager to lead the Production Performance Inspection Effort of Pega. Inspection will concentrate on performance and stability issues within CCO application as it relates to infrastructure, architecture, tuning and other operational issues in the rehost environment.

Managed FileNet 3.5 and Image Manager Migration project from P5 to P6 Frame environment. Collaborated with external vendor and SunTrust resource teams to install, update, validate and implement FileNet in new Frame environment. Led balanced matrix team to remediate FileNet performance.

Coordinated tactical activities between various ETI support areas and the business regarding business technology investment initiatives and ongoing operational support activities for EIS large initiatives; EIVR, CIS and SNet. Managed AIX WAS Server tuning and upgrades process for EIVR Project.

Coordinated technology planners, implementers and support teams in facilitating the successful transition of addressing EIVR Latency issues. Coordinated the ETI resources to ensure that a stable computing environment was maintained during the transition and functioned as an escalation capture point, within technical teams when needed.

Directed and managed project execution from beginning to end; including project plans and associated communications documents, delegated tasks and responsibilities to appropriate personnel. Tracked project milestones and deliverables, managed project dependencies and critical paths, identified and resolved issues and conflicts within the project team. Provided timely status updates to senior leadership team.

State of Georgia, GA 4/2002 -12/2009, 3/2010- 03/2011

(Georgia Department of Labor, Dept. of Human Services, Dept. of Driver Services)

Project Lead/ Project Manager/System Analyst

Managed Interactive Voice Response (IVR) (Nuance) implementation project to replace legacy system.

Project Manager/System Analyst on several project implementations; created Project Charters, Scoping Documents and Project Plans using PMI Methodology, SDLC, SIPOC, IT Service Management and ITIL.

Responsible for analyzing the requirement from stakeholders; created Call Flows in Visio and tested the overall Call Flows

Ensured that standardized methods, processes and procedures were used for change management.

Project Manager

Served as team lead over a diverse virtual teams as required for development and implementation of special projects and enhancements to Web and MVS Mainframe applications for Driver’s License Project.

Conducted and facilitated sessions that included RFP evaluation and award functions.

Prepared documents such as RFPs, RFQs and ITBs.

Coordinated the raising and recording of changes, assessing the impact, cost, benefit and risk of proposed changes, developed business justification and obtaining approval.

Managed change implementation, monitoring and reporting on implementation, reviewed and closed change requests.

Responsible and accountable for the on time delivery of all Release Process outputs as defined in the release policy, process and procedure.

Developed and maintained project dashboard for weekly department head cadence meetings.

Administered and maintained MS SharePoint Portal for projects.

Managed and maintained detailed project schedule using MS Project

Managed procurement process between vendors by adhering to Procurement methods and procedures of a large scale centralized purchasing function including buying, quality assurance, contract administration and contract law.

CallCenter Manager/Analyst

Managed a staff of 8 personnel that supported headquarters staff and 53 Career Centers statewide.

Compiled and wrote procedures for disaster recovery and daily operations documentation for the department.

Documented procurement workflow process for purchasing goods and services through DOAS.

Provided leadership to deliver exceptional performance in the areas of inbound/Outbound customer service.

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