Administrative Assistant & Health Information Management Practitioner

Olubunmi Oluwasanya, CHIM

Health Information Management Professional

Regina, Saskatchewan ***************@*****.*** 306-***-****

A highly dedicated and detail-orientated Health Information Management(HIM) professional with a robust administrative background and a strong foundation in client service. Competent in managing healthcare data, ensuring compliance with regulatory standards, and optimizing operational processes with data management solutions through technology.

HIGHLIGHTS OF KNOWLEDGE, SKILLS, AND ABILITIES

High integrity and responsibility

Effective Interpersonal, verbal and written communication skills

Proficient in development, amendment and application of policies and procedures

Proficient in MS Office Suite, MED2020, EHR GO, 3M Codefinder and Computer

Ability to work independently and collaboratively as a team player

Strong attention to detail and innovative problem-solving skills

Experienced in qualitative and quantitative analysis

Knowledge and understanding of MIS guidelines

Customer-oriented and a good listener

Strong analytical and organizational skills

Excellent attention to details and highly trainable

Demonstrated knowledge of statistical (SPSS) and relational database packages (MS Access) for data mining and analysis

Proficient in the use of Microsoft SharePoint

Sound proficiency in medical terminology

Good understanding of relevant legislations guiding health information management, privacy, and confidentiality

WORK EXPERIENCE

Customer Service Advisor 05/2022-06/2024

Concentrix, Canada

Updated account information to maintain customer records, maintained client privacy and data security

Assisted to clients and responded to inquiries

Collected and analyzed customer information to prepare product/service reports

Clarified customer issues, determined the root causes, and resolved complaints

Utilized troubleshooting resolution tools to evaluate technical problems and provide solutions

Administration Manager 06/2018-10/2021

Optimal Children Homes, Nigeria

Communicated corporate objectives to across divisions to meet deadlines and budgets

Managed office inventory, requisitioning, stocking, and receiving shipments

Established workflow processes, monitored daily productivity, and implemented improvements

Managed reports, accounts, prepared budgets and generated performance insights

Streamlined scheduling procedures and managed supervisor’s itinerary

Financial officer 03/2014-05/2018 Optimal Children Homes, Nigeria

Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning

Established budgetary benchmarks and formulated financial management strategies by researching operating and historical financial records

Generated revenue and reduced costs by recommending innovative alternatives.

Created and implemented effective accounting systems, best practices and policies

Identified and investigated variances to optimize financial plans and forecasts

Account Officer 01/201102/2014 Living Witness Limited, Nigeria (2011-2014)

Resolved issues and drove growth implementing operational process improvements

Recommended brand products to customers to encourage repeat purchases and foster customer loyalty

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities

Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors

Managed book of business to maintain positive relationships and make effective financial or client-related decisions

EDUCATION

Health Information Management Program (Diploma)

Saskatchewan Polytechnic, Regina, SK (2022-2024)

Business Administration (Bachelor Degree - evaluated by WES)

Olabisi Onabanjo University, Nigeria (2005-2008)

Digital Literacy Program (Certificate)

Regina Open Door society, Regina, SK (2022)

MEMBERSHIP, PROFESSIONAL DEVELOPMENT AND TRAINING

Certified professional member of the Canadian Health Information Management Association (CHIMA), 2024.

Diploma of Health Information Management Certificate, 2024.

Hamilton Integrated Research Ethics Board Certificate (HIREB), 2024.

Panel on Research Ethics Certificate (TCPS 2:CORE 2022), 2024.

Workplace Hazardous Materials Information System (WHMIS), 2023.

SafeCheck Canadian Food Safety Certification, 2022

First Aid Training and CPR, 2022

Association of Accounting Technicians professional member (AAT), 2004.

VOLUNTEER WORK EXPERIENCE

Health Records and Health Information Management Analyst (Unpaid Practicum)

Wellness Wheel Clinic, Regina, SK. (March - May 2024)

Conducted quantitative analysis to ensure data accuracy and completeness

Performed various Quality Assurance audits to ensure data integrity, quality of documentation and clinical efficiency

Ensured that coding and abstracting of clinical data is completed according to guidelines

Extracted and interpreted clinical data for quality checks and report preparation

Maintained databases to create graphs, pivot tables, charts, reports, and infographics

Health Information Services Department (Unpaid Practicum)

Saskatchewan Cancer Agency, Regina, SK. (May - June 2023)

Maintained up-to-date files for incomplete records and deficiencies

Assembled and maintained health records charts

Performed release of information and maintained confidentiality and security of health information

Confirmed and processed patient requests in compliance with privacy policies

Participated in discharge, assembly, and QA processes

Performed Quantitative Analysis and performed incomplete chart count

Performed data quality management and data quality checks

References available at request

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