Customer Support Project Manager

Aibek Asanov

Jakarta, Indonesia (Willing to work remotely)

*************@*****.*** +62-812-****-****

Professional Summary

Dedicated and empathetic Remote Customer Support Operator with 3+ years of experience in providing technical and non-technical assistance to global clients. Skilled in handling customer inquiries, resolving issues efficiently, and delivering a positive user experience. Strong communicator with a problem-solving mindset and the ability to thrive in fast-paced, remote environments.

Key Skills

Customer Support (Live Chat, Email, Phone)

CRM Tools (Zendesk, HubSpot, Freshdesk)

Technical Troubleshooting

Remote Communication

Ticket Management

Conflict Resolution

Multilingual Support (Russian, English – Intermediate)

Time Management & Self-Motivation

Professional Experience

CryptoQ – Remote

Client Communication

Jan 2023 – Present

Provided technical assistance and onboarding support to clients using crypto-related platforms

Assisted with troubleshooting issues related to front-end and back-end functionality

Maintained clear communication with clients, explaining technical concepts in simple terms

Documented FAQs and support materials to reduce response times

Beeline – Remote

Client Communication

Jun 2021 – Dec 2022

Acted as a technical liaison between developers and customer service teams

Handled client queries regarding service usage and bug reports

Improved user satisfaction by providing detailed, timely solutions

Education

GeekBrains Online Academy

Project manager Program

2020 – 2021

Languages

Russian: Native

English: Intermediate (B1)

Kyrgyz: Fluent

Technical Tools

Zendesk, HubSpot, Freshdesk

Slack, Zoom, Microsoft Teams

HTML, CSS, JavaScript (Basic tech knowledge for troubleshooting)

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