Inventory Management Data Analytics

Terwanda Phillips

901-***-**** - ******************@*****.***

Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Proficient in recruiting, schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. aiming customer satisfaction and contributing to company success. Proficient in Excel and Microsoft Office. A real problem solver with project planning, analytical and team collaboration skills. Able to multitask, be dependable, a team player, a self-starter, and able to work.

independently. Experience with organizational office operation, processing and procedures and administrative policies, to support the supervisor or to use when acting as supervisor. Use quality information as well as local diagnostic reports to identify trends affecting quality.

Skills

Job Assignments

Product Specifications

Data Analytics

Customer Accounts Management

Critical Thinking

Correspondence Writing

Recruiting Strategy Support

Work History

03/2024-Present Department of the Treasury-Internal Revenue Service Memphis TN

SBSE Gatekeeper for Des Moines (Detail)GS-08.5

Full-Time (80 hours biweekly)

Basic computer and software troubleshooting skills required. Current User knowledge/experience with the following programs required: RTA, eWFM, and MS Excel, Word, Power Point etc.

Experience with distributing technical and or procedural information to the site / department / team as directed.

Under the guidance of call site management, the incumbent uses on-line tools including CTIOS/Finesse, Aceyus, SharePoint, and electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.

Monitors and tracks employee’s time usage through the daily use of Real Time Adherence (RTA).

Communicates real-time adherence issues to operation management for immediate resolution.

Notifies management of operational performance issues, such as long wrap up of phone calls, lunch, and daily breaks. • Runs a variety of telephone reports including Agent Productivity Reports, Alarm, Performance, Agent Ready, Agent Schedule Tally, Sign On/Sign Off, Idle with Reason Code, and Team Performance reports.

Maintains a log of operational performance issues, staffing, and system problems to report information to management.

Reviews reports for accuracy prior to distribution and take necessary corrective actions.

Coordinates with management to adjust staffing for telephones and inventory as directed.

11/2015 to Current

Department of the Treasury-Internal Revenue Service Memphis TN Tax Examiner Technician Surge Team GS-08

February 2022 to Present

Full-Time (80 hours biweekly)

Knowledge of, skill in applying, receiving and process Inventory cases in timely matter, by using guidelines that are directly applicable to the assignment.

Secure, analyze and protect sensitive personal and financial information.

Knowledge of determinations and use sound judgment to resolve taxpayer disputes and delinquency issues while using investigative and probing techniques to solicit relevant information of taxpayer’s account.

Evaluate all available information and take corrective actions, such as credit transfers requests, re-computed tax, and/or penalty and interest.

Knowledge to access relevant systems to view and/or update taxpayers' accounts regarding payments received, review status of the case, and/or to make account adjustments.

Incumbent when to identifies, enter data into automated system to adjust tax, penalty, and/or credit adjustments.

Strong skills in data entry and workload management, able to manage a project, initiate research, and use the information to improve a process.

Excellent oral, written, and customer service skills.

Recognize indications of tax fraud; make determinations and use sound judgment concerning taxpayers' data and responses. Knowledge to develop, interpret, and analyze data extracts and report from database the most efficient automated system approach for presenting reports.

Servicing internal and external customers by identifying organizational functions, terminology, quality assurance techniques, and reporting requirements to coordinate workflow and resolve related problems.

Experience assessing the performance capabilities of employees to assign work appropriately.

Detail-05/01/2023- 09/10/2023 Lead Tax Examiner Internal Revenue Service, IRS – Memphis, TN

Communicate with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries. Communicate complex tax issues and terminology with others by explaining in easily understood terms.

Uses monitors, reviewed cases, programs, work process or workflow studies to prepare reports.

summarizing activities and identifying quality problem areas and recommends solutions for problems.

Prepare and reviewed federal and state tax returns to comply with corporate submission requirements.

Research tax issues and stayed current on all federal and state tax laws.

Calculate estimated tax liabilities and issued payment instructions to facilitate timely corporate tax payments.

Attend continuing education and Tax courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.

Prepare all federal income tax paperwork for customers for extensions and returns.

Experience in analyzing data and making recommendations to management to improve processes and/or databases is highly desired.

Experience in written communication to prepare and present reports, draft proposals, conduct presentations, coordinate work processes, and provide constructive feedback.

Experience utilizing inventory management procedures to control casework and conduct research.

Conducts reviews of work processes, programs, studies of workflow, etc. in order to achieve the objectives outlined by the Manager.

01/2014 to 12/2019

Human Resources Administrator Specialist Dobbins Transportation – Memphis, TN

Incumbent to prepared new hire letters, employee contracts and corporate policies.

Incumbent to handle on-boarding process for newly hired employees, which included distribution of all paperwork.

Incumbent to oversee hiring, staffing, and labor law compliance while providing advisory services to all levels of staff concerning basic program policies, regulatory requirements, and procedures.

Incumbent to updated HR database with new employee information, changes in benefits and other details.

Organized company-wide events designed to boost employee morale.

Assesses benefits enrollment by answering questions and aiding employees with login details.

Answered employee inquiries regarding health benefits and 401k options.

Analyzes effectiveness of recruitment strategy and presents recommendations and conclusions.

Incumbent to handle exit interviews and off-boarding process for resigned and terminated employees.

Serves a liaison for Recruitment events include career fairs, information sessions, employer panels, professional organization presentations, and mock interview sessions both virtual and onsite.

12/2014 to 04/2015

Accounts Receivable Coordinator/ Human Resources Bestway Delivery Services – Memphis, TN

Verified discrepancies and resolved clients' billing issues.

Processed incoming payments in accordance with established financial policies.

Prepared bills receivable, invoices, and bank deposits.

Posted customer payments by recording cash, checks and credit card transactions.

Updated aging reports based on daily audits.

Completed daily process adjustments to maintain accuracy.

Maintained records by imaging invoices, debits, and credits.

serves as an advisor and liaison between management and appropriate support functions on all matters pertaining to administrative and management issues and is responsible for directing, coordinating, and monitoring administrative duties related to the assigned program office.

Incumbent to make presentations and briefs the Quality Assurance, PAS, or Compliance Program

Manager concerning program problems, and seeks management approval and cooperation in implementing quality enhancement activities

Education

06/2018

MBA: Human Resources Management

Strayer University - Washington, DC

06/2013

Bachelor of Science: Management and Organization Development Bethel University - McKenzie, TN

Awarded Magna Cum Laude

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