Administrative Assistant Customer Service

ALFREDO ORTIZ PARRA

Miami, FL *****************@*****.** 786-***-****

PROFESSIONAL SUMMARY

Bilingual Business Administrator with a specialization in Finance and International Business. More than 12 years of experience leading operations, logistics, and administrative processes in both Colombia and the U.S. Proven ability to manage multidisciplinary teams, optimize resources, and implement quality standards. Strong leadership, adaptability, and commitment to continuous improvement in fast-paced environments.

KEY SKILLS

- Logistics & Operations Management

- Strategic Planning

- Project Coordination

- Customer Service Excellence

- Team Leadership

- Procurement & Vendor Management

- Budgeting & Financial Planning

- Inventory & Asset Control

- Microsoft Excel & Access

- ISO 9001 Quality Standards

- Process Optimization

- Bilingual Communication (English-Spanish)

PROFESSIONAL EXPERIENCE

Roadway Towing Inc. – Dispatcher / Cashier

Miami, FL Oct 2023 – Present

- Managed service requests and transactions for a high-volume towing company.

- Delivered responsive customer service and resolved issues efficiently.

- Handled payments, invoicing, and accurate service logging. C.I. Avatar Trading – Administrative & Logistics Manager Bogotá, Colombia Nov 2015 – Mar 2021

- Directed all administrative and logistics operations, including procurement, inventory, and warehouse management.

- Coordinated national and international shipments and managed relationships with logistics providers.

- Led budgeting, financial reporting, and compliance with quality standards and performance indicators.

- Oversaw HR functions including payroll, hiring, and training of staff.

- Implemented efficiency improvements, reducing logistics costs and optimizing operational flow.

CF Logística S.A.S. – General Project Coordinator

Bogotá, Colombia Sep 2013 – Nov 2015

- Planned and managed nationwide logistics for ICFES testing programs.

- Supervised hiring and coordination of over 100 temporary staff across multiple cities.

- Ensured compliance with operational deadlines, client requirements, and reporting standards. Fundación Universitaria Empresarial – Administrative Coordinator Bogotá, Colombia Feb 2009 – Aug 2013

- Managed budgets, academic events, and institutional logistics.

- Coordinated agreements with companies and governmental institutions.

- Oversaw quality control processes and led internal service improvement initiatives. EDUCATION

Specialization in Finance and International Business Fundación Universitaria Empresarial – Bogotá, Colombia 2013 Bachelor’s Degree in Business Administration

Universidad Militar Nueva Granada – Bogotá, Colombia 2007

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