Administrative Support Customer Service

LORI SHAFFER

*** ****** *****, **********, ** *5303 C: 304-***-**** ********.*****@*****.***

PROFESSIONAL SUMMARY

Experienced Analyst with over thirty-three years of expertise in operations coordination and administrative support. Skilled in data management and proficient in Microsoft Office, with a proven ability to enhance team productivity. Adaptable to dynamic environments and committed to delivering accurate business solutions. Seeking to leverage extensive skills in a challenging administrative role. Experienced working remotely in a home office and available to begin working immediately.

SKILLS

Advanced Excel skills

• Technologically adept

Quickbook’s user

• Problem-Solving

Exceptional organizational skills

• Customer Service

Effective Communication

• Accounting skills

WORK HISTORY

Transportation & Exchange Analyst, 07/2021 to Current

Mountaineer Gas Company— 501 56th Street SE, Charleston, WV 25304

Created detailed Excel spreadsheets for year over year comparison and billing verification. Monitored high-volume accounts to assess usage trends and anomalies. Compiled comprehensive monthly reports on gas nominations and marketer production. Communicated with delinquent accounts to update records and resolve payment issues. Processed and approved engineering invoices with accuracy and timeliness. This position was worked remotely twenty-five percent of the time.

Engineering Analyst, 02/2008 to 06/2021

Mountaineer Gas Company

Maintained land records, documents, leases, right of ways, deeds and payments. Reviewed the monthly invoices for line locates and adjusted accordingly based on information from the field employees. Tracked all work orders performed for all offices around the state and maintained the work order tracking system. Researched records internally and at the court- house. Utilized Microsoft Access, Word and Excel daily assigning numbers and logging information for all the land documents. Processed department invoices and created reports monthly, quarterly and yearly for leases that required payment. This position was remote fifty percent of the time.

Gas Systems Operator, 04/1999 to 01/2008

Mountaineer Gas Company

Monitored the pressure on two distribution systems by making flow rates and pressure changes to city gate and district regulator stations. Verified daily usage information for telemetry accounts and loaded into the billing system for processing. Prepared daily usage estimates and transferred onto an excel spreadsheet. Assisted operations personnel with telemetry problems by offering computer support. Provided usage histories and projections on request. Also, generated service orders for customers with gas problems and dispatched orders to appropriate field personnel. This position was on-site during the weekday and remote on the weekends.

Specialty Billing Clerk, 05/1995 to 03/1999

Mountaineer Gas Company

Responsible for billing and maintaining transportation and excess pressure accounts for sales as well as local production. Maintained correspondence files, measurement records and billing files for approximately fifteen hundred accounts. Communicated with customers by telephone and mail assisting them with various questions, inquiries and problems.

Plant Accounting Clerk, 11/1990 to 04/1995

Mountaineer Gas Company

Assigned work order numbers daily pending work order requests so that projects could begin. Monitored the expenditures for each work order as well as ensured correct classifications existed on all invoices submitted for payment. Reviewed various division reports and from data generated completed monthly journal entries to be used for financial reporting. Processed journal entries to unitize completed work orders and made appropriate adjustments for incorrect classifications of materials.

Accounts Payable Clerk, 01/1989 to 10/1990

Mountaineer Gas Company

Classified and entered approximately three hundred invoices daily for payment. Processed checks for invoices due on specific dates by having several check-runs a month and manually typed checks needed before the next scheduled check run with proper approval. Monitored all expenditures for the company by ensuring the correct classifications were assigned on every invoice submitted for payment. Balanced the accounts payable system daily and monthly.

Maintained approximately two thousand vendor files.

Tax Preparer & Bookkeeper, 01/2012 to 12/2024

US Tax & Financial Group 4855 MacCorkle Avenue, SW, South Charleston, WV 25309

Prepared Income Tax Returns for individuals and companies. Did bookkeeping for various companies using QuickBooks including running financial reports, entering invoices, and entering payroll.

Sales Representative, 05/2008 to 6/2023

AVON - Charleston, WV

Kept up with current sales and promotions, policies regarding payment and exchanges and security practices.

•Contributed to team success by exceeding team sales goals by 20%.

•Identified customer needs, developed sales strategies and negotiated with clients. Prepared invoices for billing and collected money from clients to pay AVON.

•Maintained a significant clientele ensuring their satisfaction and experience through creating a good rapport with clients.

EDUCATION

Bachelor of Science: Marketing, 2001

West Virginia State University - Institute, WV

Associate of Applied Science: Accounting, 1994

West Virginia State University - Institute, WV

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