Case Manager Management

Crystal E. Williams

**** ******* ***. *****. **. 19138

267-***-**** / *************@*****.***

Social Service Case Manager Supervisor, Educator, Trainer

Energetic, caring, professional with great leadership skills, Staff trainer and experience in various aspects of the Social Services field.

Dedicated to providing quality care, paying strong attention to details, strong organization techniques, as well as excellent written/ oral communications.

Exceptional multi-tasking capabilities with effective time management techniques.

Professional Experience

Resources for Human Development/ Mainstay Program (Trainer)

Train all new hires with developing a skilled, knowledgeable workforce that can meet key program objectives. lead onboarding procedures for new employees, and educate employees on corporate policies and procedures. Give annual trainings on Medication Administration, CPR, Fire Safety, First Aide, Provider Monitoring and all other trainings required by the State of Pa for servicing the IDD population. Assist with trackers and upkeep of files. Supervise and schedule weekly meeting with the Training Coordinator to ensure the continued successful progress of the training program

Action Wellness (Wellness Engagement Specialist/ Case Manager)

Receive calls and provide a wide variety of rescores for variety of programs across the city/county.

Assist clients with basic Case Manager Assignments, as well as answer basic intake questions,

Facilitate referral process to those seeking case management or other services’

Provide comprehensive intake services to those in need, ensuring immediate urgent needs are met

Provide the full range of case management services to HIV positive as well as Chronic Medically ill clients assigned to up to 15 clients

Function as a part of the Direct Services Team to ensure high quality services are provided

Schedule, attend and facilitate home & office with clients

Child First Services LLC Engagement & Opportunities Specialist/ House Parent)

Working with adolescents in a residential setting.

Engaging with youth, deescalating tense situations, offering guidance and encouragement when needed.

Ensuring that all aspects of maintaining compliance and the successful running of the house.

Right at School (Program Manager/Educator)

Preparing, Demonstrating & participate in curriculum development

Engaging children in various activities.

Greeting parents & keeping them updated and informed on the day to day activates of the program

Participate in fundraising meeting

Participate in monthly team meetings

activities. Conduct morning meetings to brief staff on the days activities and interactions

PHMC/ ChildLink Program

Participate in the evaluation of children birth~ 3 yrs old

Conduct quarterly/semi & annual reviews of each child

Communicate with Service Providers on progress, delays, services and recommendations for all families

Assist families with resources to educate, community events and resources

Maintain an accurate case load of 35~65 cases

Maintain contact with family and providers to monitor progress being made

Conduct home visits to visually see progress or to assist the family with suggested routine activities to support the child in making progress

Presbyterians Children Village Services / Lead Administrator Supervising Case Manager

Maintain & upkeep/ update files to ensure correct placement of medical information on all families including, database maintenance, file preparation & execution

Utilize community resources, mental health therapy or court appointed services

Accurately develop, implement, budget & teach file tracking & record management.

Train & educate coworkers/Supervisors on proper use of systems, programs & completion of paperwork

*Enforce policies & procedures regarding the protection & release of consumer*

Delaware County Office of Intellectual Disabilities

Maintain a caseload of 30 individuals with intellectual & physical disabilities. Maintain a professional relationship without judgment or critique

Complete monthly monitoring’s at the residence, as well as, at the day programs, community &/or work site of the client

Input monthly monitoring’s into the HCSIS system

Update/participate in ISP meetings

Complete Critical Reviews

Records.

the mental, social & educational progress of the client

Education

Morgan State University Baltimore, Md.

Bachelor of Arts in Telecommunications

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