Real Estate Customer Service

DAYTON DEHATE Clinton Twp, MI ***** 586-***-**** ************@*****.***

Real Estate Agent Dec 2019 to Current

Woodgate Realty LLC - Sterling Heights, MI

Delivered exceptional customer service by guiding clients through the entire real estate transaction process, from initial consultation to closing.

Provided detailed property information, answering client questions and offering expert advice on features, values, and benefits to ensure informed purchasing decisions.

Built and maintained strong client relationships by actively following up with prospects, managing customer databases, and tailoring recommendations to individual needs and financial goals.

Coordinated and promoted property sales through open houses, advertising, and participation in multiple listing services to maximize visibility and interest.

Resolved customer inquiries and concerns promptly, ensuring accurate documentation and smooth transaction processes, while negotiating offers on clients' behalf to meet their purchasing objectives.

Realtor Aug 2014 to Dec 2019

The Agentcy Real Estate Firm Sterling Heights, MI

Delivered excellent customer service by scheduling home viewings, guiding clients through the transaction process, and ensuring seamless communication between buyers, sellers, and third-party vendors.

Facilitated a smooth home-buying experience by preparing necessary forms, contracts, deeds, and closing documents while maintaining accuracy in all transactions.

Educated and empowered buyers by conducting workshops on the home purchasing process, addressing questions, and providing tailored guidance to meet their needs.

Maintained strong relationships with clients through proactive follow-ups, including reaching out to past clients to ensure continued satisfaction and offer additional support.

Negotiated and advocated for clients by managing offers, resolving objections, and applying advanced sales techniques to ensure successful real estate transactions.

Census Enumerator Jun 2019 to Oct 2019

Census Bureau - Chicago, IL

Here are 4-5 customer service-focused resume bullet points based on the provided section:

Delivered exceptional customer service by assisting individuals in completing surveys, explaining form items clearly, and ensuring accurate data collection via telephone, email, and in-person interactions.

Provided support to non-English speakers by translating census materials and ensuring full comprehension of survey questions, enhancing participation and accuracy.

Ensured customer satisfaction by minimizing travel time and coordinating with team members working in the same area to efficiently gather data.

Maintained high-quality standards by reviewing team submissions for completeness and accuracy, promptly addressing any discrepancies or issues with surveys for further evaluation.

Met daily deadlines and reported progress to supervisors, ensuring the timely completion of data collection and contributing to the successful achievement of project goals.

Realtor Sales Associate Jul 2011 to Aug 2014

Keller Williams - Sterling Heights, MI

Managed and updated CRM database to track prospective clients, providing timely follow-ups and facilitating real estate transactions from initiation to closing while addressing customer needs and concerns.

Delivered exceptional service by showing properties, explaining their features, and guiding clients through the home-buying process, including contract preparation and inspections.

Promoted property sales through open houses, advertisements, and MLS listings, while maintaining strong client relationships and ensuring seamless communication to meet buyer needs and close sales.

Sales Representative Team Leader Sep 2007 to Jul 2011

Reprographics One Livonia, MI

Developed and nurtured key customer relationships by demonstrating product features, answering inquiries, and providing exceptional service through in-person, phone, and email interactions to maximize sales and customer satisfaction.

Expanded territory and drove sales growth by cold-calling retail leaders, upselling vendor partnerships, and creating targeted sales presentations to generate new business opportunities.

Monitored customer order processes, followed up after installations to ensure satisfaction, and proactively addressed issues to maintain high-quality service and enhance long-term relationships.

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