Customer Service Assistant Manager

Heather Moyer

Middletown, NJ

Professional Summary

Efficient and results-driven customer service leader with 15+ years of experience in retail and restaurant management. Proven track record in enhancing customer satisfaction through effective complaint resolution and staff training. Skilled in inventory management, cash handling, and operational oversight, consistently achieving sales targets and improving service quality. Demonstrated ability to mentor teams and implement training programs that drive performance and efficiency. Willing to relocate to: Hazlet, NJ - Holmdel, NJ - Red Bank, NJ Work Experience

Assistant Manager

Dollar General-Neptune City, NJ

February 2025 to Present

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

Department Manager

Stop and Shop-Keyport, NJ

February 2021 to November 2024

• Developed and implemented training programs for new employees to ensure consistent customer service and product knowledge

• Analyzed sales data to identify trends and adjust inventory levels accordingly, optimizing stock turnover rate

• Maintained accurate records of inventory levels, sales figures, and expenses for reporting purposes

• Conducted regular audits of merchandise to identify discrepancies or potential issues with expiration dates or quality standards

• Collaborated with other department managers to coordinate cross-promotions and maximize overall store revenue

Senior Customer Service Representative

ShopRite-Middletown, NJ

March 2017 to July 2022

• Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers

• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely manner

• Handled cash, credit card, and mobile payment transactions with precision and accuracy

• Assisted customers in locating products within the store, offering recommendations based on their needs

• Managed returns and exchanges according to company policies, ensuring customer satisfaction

• Trained new cashiers on register operations, cash handling procedures, and customer service best practices

• Demonstrated strong attention to detail when verifying product prices against shelf labels or promotional signage

• Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customers

• Ensured compliance with all cashiering procedures including opening/closing registers accurately

• Assisted in inventory management by monitoring stock levels at the checkout counter and notifying supervisors when replenishment was needed

Assistant Manager

Lincroft Inn-Lincroft, NJ

May 2014 to July 2017

• Assisted the restaurant manager in overseeing daily operations, ensuring smooth and efficient service

• Implemented new training programs for front-of-house and back-of-house staff, resulting in improved customer service and increased efficiency

• Developed and maintained strong relationships with vendors to ensure timely delivery of high-quality ingredients at competitive prices

• Handled customer complaints and resolved issues promptly to ensure a positive dining experience for all guests

• Ensured compliance with health codes, safety regulations, and sanitation guidelines throughout the restaurant premises

• Performed regular inspections of dining areas to maintain cleanliness standards and create an inviting atmosphere for guests

• Implemented online reservation system which resulted in improved guest satisfaction by streamlining the booking process

• Mentored and coached staff members to enhance their skills, improve performance, and prepare them for future growth opportunities within the company Head Teller

Sovereign Bank-Lakewood, NJ

February 2011 to September 2014

• Oversaw daily operations of the teller line, ensuring adherence to bank policies and procedures

• Maintained a high level of customer service by resolving complex issues and addressing customer complaints promptly

• Performed regular audits to verify cash balances and identify discrepancies, resulting in improved accuracy

• Assisted customers with account inquiries, transactions, and problem resolution in a professional manner

• Trained tellers on fraud prevention techniques to minimize risk exposure for the bank

• Created reports on daily transactions, balancing figures accurately within specified timeframes

• Implemented efficiency improvements through automation of manual processes using banking software systems

• Collaborated with management team to develop strategies for achieving branch goals

• Ensured compliance with regulatory requirements related to cash handling

• Developed and maintained a thorough understanding of bank products and services to effectively assist customers

• Investigated and resolved discrepancies in cash balances, ensuring accuracy of financial records Education

High School

Rumson Fair Haven - Rumson, NJ

Skills

• Retail Management

• Assistant Manager Experience

• Food Safety

• Team Leader/ Player

• Supervising experience

• Customer Service

• Multitasking

• Human Resources

• Leadership

• Communication skills

• Management

• Merchandising

• Mentoring

• Team management

• Restaurant Management

• Sales management

• Cash Handling

• Banquet Experience

• Inventory control

• Store Management Experience

• Cash register

• Sales

• Payroll

• Retail sales

Certifications and Licenses

Driver's License

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