Customer Service Guest

JANET CENTINO

*-*-* ****** ***** Height Jalan Ampang 50250 Kuala Lumpur 016******* **************@*****.***

Experience

Sutera Harbour and Resort, Sabah

Guest Relation Service

1) Based in Magellan Sutera Resort Hotel.

2) Manage front desk task for 456 rooms with full service hotel. 3) Register guest, collect payment, issue room key. 4) Process guest payment for room, food & beverage & call charges. 5) Balance all rebate & misc charges.

6) In team with Japanese & Chinese Tourist with sabah tourism. 7) Recommended guest to local restaurant and local attraction or sight seeing. Royal Selangor Pewter Kuala Lumpur

Customer Service Reprensentative

1) Doing sales as all staff have own targets to achieved every month. 2) Must attend all classes for product knowledge as Pewter come out lots of different item every month.

3) Data entry and update guest profiles

Sheraton Imperial Kuala Lumpur

Guest & Club Lounge (VIP) Services

1) Check VIP or Guest with Bonvoy Marriott Membership. 2) Explain to VIP or Bonvoy Membership what are they entitled and will show them what Club Lounge can offered for them.

3) Working with only 2shift - morning and afternoon (until 11pm). Morning shift will responsible for Club Lounge food arrangement from breakfast and teatime while afternoon shift responsible for Dinner time.

4) Always learn new places attractive or new food hunting around hotel area as Sheraton was located in the middle of town. Guest always ask what and where questions to staff. E&O Residences & Hotel Kuala Lumpur

Guest Service Officer

1) Check in & out guest.

2) Process the deposit and room charges.

3) Handling the arrival & in hse guest and follow up traces. 4)Clearing the expected departure or due out guest. 5)Handling the cash payment, third party payment, travel agent voucher and doing the credit card authorization.

6) Doing the stock inventory and stock ordering for Front office supplies. Education

SM Subang Jaya

Secondary School

Grade 1 (SPM)

Skills

Good interpersonal skills & Effective communication Computer Literate

Multitasking

Customer service

Time management

Teamwork

Willingness to learn

Empathy

Adaptability

Reference

Norani Mohammed - "E&O Residences & Hotel"

Finance Manager

******@************.***

012*******

Mr Dino Zainal - "E&O Residences & Hotel"

Room Operation Manager

dino.zainal@ eoresidences.com

014*******

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