Employee Relations Case Management
Resume:
SHALONA A. DOUGLAS
********@*****.***
PROFILE SUMMARY
Strategic HR leader with a proven
record of driving employee relations
strategies, managing complex
workplace investigations, and ensuring
multi-state and global compliance with
employment laws, including EEOC,
AAP, OFCCP, FMLA, and ADA. Expert
in developing and enforcing
performance management
frameworks, executing PIPs and
PEPs, and overseeing exit and
termination processes to align with
organizational goals. Adept at risk
mitigation through policy development,
legal collaboration, and audit
management while optimizing case
management systems for enhanced
operational efficiency. Skilled in
compensation analysis, pay equity
reporting, and data-driven decision-
making to support workforce planning.
Experienced in partnering with senior
leadership, legal teams, and HR
business partners to implement
strategic initiatives that strengthen
corporate compliance and drive
business outcomes. Committed to
fostering a structured, compliant, and
high-performing work environment.
• Proven ability to identify benefits-
related issues, develop strategic
solutions, and implement
corrective actions to enhance
program efficiency and
effectiveness.
• Excel in building strong
stakeholder relationships,
handling confidential matters with
discretion, and driving continuous
improvement by prioritizing tasks,
meeting tight deadlines, and
leveraging collaboration tools like
Microsoft Teams.
• Extensive knowledge of federal
and state leave laws, including
FMLA and ADA, with a track
record of managing complex
leave cases, ensuring
compliance, and balancing
employee accommodations with
business continuity.
• Well-versed in designing,
implementing, and interpreting
workplace policies and
procedures, ensuring alignment
with legal requirements and
organizational goals while
effectively communicating
changes to leadership and staff.
• Advanced analytical skills in
compensation reporting, market
analysis, and pay equity
assessments, utilizing data-
driven insights to inform strategic
decision-making and support
competitive and fair
compensation structures.
CORE SKILLS & COMPETENCIES
EMPLOYEE RELATIONS MANAGER MAY 2022 - OCTOBER 2024 YOH SERVICES LLC, Philadelphia, PA
• Established and led a centralized Employee Relations Center of Excellence
(COE) and created policies and procedures to ensure organizational consistency, compliance, and operational excellence.
• Developed and implemented detailed process maps to report employee relations cases, enhancing workflow efficiency and case management transparency.
• Provided expert consultation and strategic guidance to management and HR Business Partners on complex employee relations matters, promoted proactive solutions, and managed risk mitigation.
• Directed the migration of the employee relations case management system from ServiceNow to Ethics360 to improve data tracking, report accuracy, and response times.
• Partnered with legal and learning teams to design and launch company-wide employee relations training for people leaders to reinforce best practices, legal standards, and leadership accountability.
EMPLOYEE RELATIONS ADVISOR AUGUST 2015 - MAY 2022 COMCAST CABLE Philadelphia, PA
• Evaluated and mitigated risks within the employee relations function to ensure strict adherence to federal discrimination and harassment laws.
• Executed employee relations policies, procedures, and programs across diverse business units to drive organizational alignment and operational integrity.
• Advised and influenced management and HR Business Partners on complex performance management and employee relations strategies, fostering a culture of accountability and fairness.
• Championed workplace investigations, documented critical findings, and ensured decisive resolutions aligned with corporate policies and legal standards.
• Collaborated with compliance and legal teams to resolve high-stakes cases, including EEOC charges and attorney litigation, and ensured swift and strategic responses.
LEAVE OF ABSENCE CONSULTANT - TIER III OCTOBER 2014 - AUGUST 2015 COMCAST CABLE Philadelphia, PA
• Administered and enforced employee leave of absence programs to ensure full compliance with organizational policies and federal and state regulations, including ADA and FMLA.
• Implemented company policies and legal requirements for employee absences by collaborating with Compliance and Clinical Review Officers to resolve complex cases.
• Facilitated and executed reasonable accommodations for employees with disabilities to ensure optimal empowerment to perform essential job functions effectively.
• Counseled, coached, and influenced over 2,500 employees, managers, and HR Business Partners on leave policies, accommodation requests, and interactive processes.
• Produced and delivered comprehensive reports and data-driven solutions to the LOA Senior Manager to support strategic decision-making and operational excellence.
LEAVE OF ABSENCE CONSULTANT - TIER II AUGUST 2011 - OCTOBER 2014 AUGUST 2011 - FEBRUARY 2012
Solomon Edwards Contractor
• Oversaw leave of absence (LOA) strategies by serving as a subject matter expert, delivering high-level consultation on policies and procedures to over 1,200 employees and senior leadership.
• Engineered and optimized reporting systems for the LOA Director, providing data-driven insights into team workloads and identified inefficiencies in non-LOA case management.
• Championed employee engagement by establishing the inaugural Process Review Team, leveraging feedback from focus groups to drive continuous process improvement and inclusive decision-making.
• Led the LOA case management system overhaul by defining technical specifications, collaborating with project management teams and external vendors, and streamlining process flows to enhance operational efficiency. PROFESSIONAL EXPERIENCE
EXPERTISE
• Employee Relations
• Workplace Investigations
• Absence Management
• Payroll Software Management
• Data Analysis
• Vendor Management
• Regulatory Compliance (HIPAA,
ACA, ADA)
• Employee Engagement
• Project Management
• Performance Management
• Policy Development
• Risk Mitigation
• Employee Engagement
• Legal Compliance (EEOC, ADA,
FMLA)
• Conflict Resolution
• Data Analysis and Reporting
• Training and Development
• HR Consultation
• Strategic Planning
• Case Management Systems
• Compensation Analysis
EDUCATION
MASTER OF BUSINESS
ADMINISTRATION, MANAGEMENT
Eastern University St. Davids, PA
BACHELOR OF SCIENCE
Temple University Philadelphia, PA
• Microsoft Office Suite (Word, Excel, Outlook)
• Peoplesoft
• ADP
• SAP
• Workday
• Ethics360
• SharePoint
TECHNICAL SKILLS
RECRUITER AUGUST 2010 - JANUARY 2011
The Carney Group - Client: NUTRISYSTEM, INC., Fort Washington, PA
• Engineered dynamic recruitment strategies to attract, engage, and secure high- caliber IT and Sales talent during critical peak seasons.
• Optimized talent acquisition pipelines, accelerated time-to-hire, and fortified the company's competitive advantage.
• Cultivated strategic partnerships with hiring managers to ensure seamless alignment between staffing needs and business priorities. HUMAN RESOURCES ASSOCIATE OCTOBER 2005 - AUGUST 2008 TRIBUNE COMPANY (WPHL-TV/WDCW-TV), Philadelphia, PA
• Orchestrated full-spectrum HR operations and oversaw employee relations, benefits administration, and compensation programs across two television stations.
• Commanded compliance initiatives by implementing FMLA and ADA policies to mitigate legal risks and revamped the company's compensation framework by constructing and refining job descriptions to enhance role clarity and pay equity.
• Counseled department managers and General Managers on strategic job evaluations and innovated talent acquisition strategies by launching an employee and sales referral program that amplified the talent pool and accelerated business growth.
PROFESSIONAL EXPERIENCE
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