Customer Service Representative
Resume:
SUMMARY
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE AT
TELEPERFORMANCE - AUG 2020 - FEB 2021
Assisting customers about their prescriptions, discounts and coverage from their Insurance plan.
CUSTOMER SERVICE REPRESENTATIVE AT
UBIQUITY - MARCH 2021 - JAN 2022
Assisting customers about their dental plans, coverage and prices of procedures they want to take or do. And how much it gonna’ cost them with or without the coverage from their dental insurance plan
EDUCATION
Computer Servicing System
Senior High School
Dona Montserrat Lopez
Memorial High School
DEBBIE MARIE
PADERNAL
Virtual Assistant
SKILLS
Critical thinking
Effective communication
Ability to work well under
pressure
Data Entry and Management
Record-keeping and
following protocols
Organized
Tech Savy
Flexible
Multitasking
Detail - oriented
REFERENCE
Rian Mariel Parungao
GetVWire
****@********.***
Hofilena Subdivision Brgy. Mambulac,
Silay City Negros Occidental 6116
********************@*****.***
CONTACT
Detail-oriented and compassionate healthcare professional with over 2 years of experience in medical billing, virtual assistance, and customer service. Skilled in managing healthcare accounts, providing virtual support, and ensuring accurate billing processes. Proven track record of delivering exceptional service to patients in both dental and medical care environments, with expertise in handling sensitive data and maintaining compliance with privacy regulations. Experienced in using telemedicine platforms, resolving patient inquiries, and collaborating with multidisciplinary teams to enhance patient care. Adept at multitasking, problem-solving, and adapting to fast-paced, dynamic work settings. Looking to leverage my skills in healthcare administration and virtual care to contribute to a dedicated team and improve patient outcomes.
VIRTUAL ASSISTANT AT GETVWIRE - JAN 2024 - FEB 2025 Sending out claims, posting payments, aging reports, follow up open claims, correcting and verifying denied claims, calling Insurance providers to verify patient’s coverage and doing breakdown forms for a Dental Office.
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