Customer Service Care Coordinator
Resume:
Dianna Kane
Referral Specialist (PCC and Admin)
Contact
Phoenix, AZ 85022
**********@*****.***
Objective
It’s been my goal to be a strong team member of a solid company that I can grow and learn from. I have 47 years of strong customer service skills. I have 10 years of sales experience, 5 years Office Management, and 6 years of Management experience. I’m a fast learner and a dedicated employee. Completed Certified Nursing Assistant School and Training in Missouri. I enjoyed my work as a Patient Care Coordinator at Optum/United Healthcare. And currently, as a Referral Specialist for Banner Medical Group in Phoenix AZ
Education
Sherman Central High School
Sherman, New York 14781
May 1976–June 1983 Diploma
Community College of USAF
Whiteman AFB, MO
1985-1995
Bachelor’s Administration
Scottsdale Community College
Scottsdale, AZ 85251
Grad 2006 – Associate degree
General Studies/Admin
GPA 3.0
Travel and Tourism School
Warren, Michigan
Grad 2000
GPA 3.8
Paradise Valley Comm. Coll.
Criminal Justice
2007
Experience
Apr 2024 – Present
Registration/Scheduling • HonorHealth Medical Group JCL
May 2023 – April 2024
Referral Specialist • Banner Medical Group
January 2022 – Apr 2023
Patient Care Coordinator • Optum Primary Care
Aug 2021 – January 2022
Cashier/Customer Service • Cashier • Home Depot
July 2019 – Aug 2021
Bids and Contracts • Sales • Uniforms Manufacturing of Arizona LLC
June 2018 – Aug 2019
Front-End Cashier • Cashier • Fry’s Marketplace
Nov 2017 – Jan 2018
Guest Services • Cashier • Target
Aug 2016 – Nov 2016
Store Manager • Manager • Spirit Halloween
Feb 2016 – Aug 2016
Customer Service Rep • CSR • McKesson/RemX
Aug 2015 – Nov 2015
Assistant Store Manager • Asst. Manager • Spirit Halloween
Apr 2013 – Jan 2015
Retail Sales Associate • Sales • Famous Footwear
Mar 2001 – Jan 2002
Financial Aid Officer • Finance • AZ College of Allied Health
May 2000 – Feb 2001
Assistant Administrator • Administration • RainStar University
July 1998 – Dec 1999
Funeral Home/Cemetery • Manager • Memorial Operations
Sep 1997 – Jun 1998
Office Manager • Manager • Petree’s Office Equipment
May 1995 – Sep 1997
Certified Nurse Assistant • Nursing • Western MO Medical Center and Four-Season Living Center
Sep 1985 – Mar 1995
Administrative Manager • Administration • United States Air Force
Over the years I have excelled in many different areas of the administrative field. I have added education and other job training skills in order to sustain marketability over the years. My management skills have been my biggest addition. I have done billing and collection through different positions I have held. I do a lot of collections currently at the Doctor’s Office.
Key Skills
Management
Accounts Receivable
Accounts Payable
Ordering
Scheduling
Travel
Government Contracts/Bids
Customer Service
Communication
My military training and expertise speak for itself. The numerous ribbons and awards for my accomplishments display my honor in service. I continue to strive to train myself on various programs used by many companies today. Worked with Officer’s keeping schedules/appointments. NCO in charge of USAF Honor Guard for two years. Military Training and Employment is equivalent to a bachelor’s degree in administration according to the VA.
Registers/Deposits/Banking
Certified Nursing Assistant
Financial Aid
Medical Insurance Verification
APM/EMR (Touchworks)
Patient Scheduling
Billing/Collections
Payroll
Leadership
I’m a member of the American Legion for Service Men and Women. I’m still a retired/active member of the USAF Honor Guard. Participated in many fund-raising events for the Veterans, Special Olympics Children. March of Dimes, and Breast Cancer Awareness.
Cerner Software
Power Chart/Revenue Cycle
Administrative Technician
BLS Certificate
EPIC Medical Software
Medical Records
References
Marsha Henagar 602-***-**** MA - Optum
Alexandra Facio 602-***-**** MA - Optum
TaQuanda Wade 321-***-**** Practice Mgr - HonorHealth
Dr. Randy Gelow 602-***-**** RSG Healthcare
TJ Sirrine 602-***-**** RSG Healthcare
Contact this candidate