Customer Service Security Officer

Takanmeya Edwards

**** ***** ** **

Everett, WA *8204

Phone: 253-***-****

E-mail: ***********@*****.***

Objectives

I am a highly committed individual with the abilities to learn new processes and procedures very quickly. I have great customer service, critical thinking, administrative and clerical skills that can truly be an asset to your business. I am extremely passionate about meeting customer expectations, as well as satisfying them to the best of my ability. My overall goal as an employee with your organization is to give great customer service, make decisive judgment when necessary and set the scale for exceptional work ethic.

Licensure/ Qualifications

TWIC License Expiration: 07/25/2028

HHF Certification# WAHHF000947 Expiration: 05/23/2026

Washington State Traffic Control Flagger Certification# NW500835 Expiration: 07/11/2026

Education

High School June 2001

American City Senior High / Earle C. Clements (Morganfield, KY)

Experience

Walmart 2023-Present

Digital Operator

My duties at Walmart as a Digital Operator consisted of but were not limited to:

-Process online orders and inventory;

-Pack and arrange pick up/ drive up orders and transport same;

-Properly manage and maintain digital operations related to order pick ups and returns;

-Assist with all digital customer service related issues.

PCI, Inc. 2022-2023

Fire Proofer

My duties at PCI, Inc., as a Fire Proofer consisted of but were not limited to:

-Responsible for applying fire proofing materials on new and existing beams;

-Cross check material specifications to verify fire proofing application.

Apache Construction 2022-2022

Laborer

My duties at Apache Construction as a Laborer consisted of but were not limited to:

-Conduct various tasks to support other workers on the construction site;

-Assist crew members by delivering materials and equipment necessary to complete projects on time.

Allied Universal Security 2020-2021

Upscale Security Officer

My duties at Allied Universal Security as a Upscale Security Officer consisted of but were not limited to:

-Perform security patrols on foot or vehicle;

-Watch for irregular or unusual conditions that may create security concerns or safety hazards;

-Investigate and prepare reports on accidents or incidents;

-Provide assistance to customers, employees, and visitors in a courteous and professional manner.

Cruise Port Destinations 2018-2019

Pier Agent

My duties at Cruise Port Destinations as a Pier Agent consisted of but were not limited to:

-Greet guest for travel and assist with accommodations needed at port arrival;

-Retrieve and review government issued identification for validity and compliance with port regulations;

-Provide travelers clearance and authorization to leave the state and country upon confirmation of compliance with state and US traveling requisites; and

-File reports and documentation with port officials as needed for compliant and non compliant travelers.

Walmart 2010-2018

Customer Service Representative

My duties at Walmart as a CSR consisted of but were not limited to:

-Greeting customers and troubleshoot issues/ concerns raised to ensure customer satisfaction with product and services;

-Provide assistance to customers needing detailed information regarding merchandise, operation and warranties provided by our store;

-Compute sales prices for products and process payments for merchandise;

-Handling cash and operating software to assist customers with purchases, returns and online orders, operating registers, separation of charge slips and cash deposits; and

-Other administrative/ clerical duties as needed or requested by my superiors.

FedEx 2003-2004

Casual Material Handler

My duties at FedEx as a CMH consisted of but were not limited to:

-Interacting with customers and assisting with their requests and needs related to receiving or sending packages;

-Handling customer packages weighing .5-70 lbs;

-Preparing deliveries within an 1 hour window;

-Unloading trucks and sending materials to the belt for loading and transport to the hub;

-Quality control for damaged goods and claims made to the department;

-Managing airway bills and tracking of same to ensure completion; and

-Administrative/ clerical duties as required.

Skills

Over the years, I have gained the ability to perform in fast paced environments, as well as multitask while still providing attention to detail and quality work product with minimal supervision. I know how to work well in a team setting and follow instructions when given, as well as lead when requested of me. I have a very flexible schedule and can work independently if necessary. Furthermore, I am very thorough in any task that I perform, to assure satisfaction of my employers expectations, as well as those of the customers, clients and counterparts of any organization in which I am employed.

Typing skill 40+ wpm

References available upon request.

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