Customer Service Representative
Resume:
Morris Williams
Fort Myers, FL *****
******.************@*****.***
Professional Summary
Dedicated and customer-focused professional with years of experience in providing exceptional customer service and support, as well as years of experience as a Patient Access Specialist and years as a Campaign Specialist. Proven track record of resolving inquiries, processing orders, ensuring patient satisfaction, and facilitating the registration process. Seeking to leverage strong communication skills and problem- solving abilities in a dynamic customer service role. Work Experience
Customer Service Representative
STORM SMART BUILDING SYSTEMS LLC-Fort Myers, FL
February 2024 to Present
• Delivered exceptional customer service to clients seeking hurricane protection solutions, ensuring inquiries were handled efficiently and professionally.
• Managed inbound and outbound communication via phone, email, and in-person, addressing scheduling, service updates, and product information.
• Coordinated with sales, installation, and service teams to resolve customer concerns and provide real- time updates on project status.
• Maintained accurate customer records and service logs using CRM software, ensuring smooth workflow and follow-up.
• Helped improve customer satisfaction scores by providing prompt support and empathetic problem- solving.
Customer Service Representative
Benecard PBF-Naples, FL
September 2021 to February 2024
Processed orders accurately and efficiently, ensuring timely delivery and customer satisfaction. Handled customer complaints and escalated issues to appropriate departments when necessary, ensuring swift resolution. Maintained a high level of professionalism and empathy when interacting with customers, building rapport and fostering positive relationships. Patient Access Specialist
Lee Health-Fort Myers, FL
March 2018 to September 2021
Facilitated the registration process for patients by collecting accurate demographic and insurance information in compliance with HIPAA regulations. Scheduled patient appointments, procedures, and tests using electronic scheduling systems while prioritizing patient needs and physician availability. Campaign Manager
Infinity Contact at Google-Ann Arbor, MI
April 2013 to July 2018
Developed and executed marketing campaigns across multiple channels, including email, social media, and digital advertising. Conducted market research and analysis to identify target audiences, consumer trends, and competitive landscapes. Monitored campaign performance metrics, analyzed data insights, and adjusted strategies to optimize campaign effectiveness and ROI. Managed campaign budgets, allocated resources efficiently, and ensured projects were completed on time and within budget. Skills
• Computer skills
• Communication skills
• Microsoft Office
• Organizational skills
• Microsoft Word
• Sales
• Customer service
• English
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