Technical Support Field Service

Mohammed Ahmed Hussain

***************@*****.*** - 281-***-**** - www.linkedin.com/in/ahmed-hussain-0ab69216a

Education

Master of Science – Mechanical Engineering

Lamar University, Texas, USA. CGPA: In Progress

Skills

Service Engineer, Hyundai Motor India Ltd, India Dec 2021–Sep 2023

•Provided technical support for engineering operations, ensuring effective fleet management and field service activities.

•Assisted in the analysis, testing, and preparation of specifications for automotive systems and components, contributing to product reliability and quality.

•Engaged in technical discussions with suppliers and evaluated vendor designs to ensure alignment with service requirements and industry standards.

•Developed and executed service project plans, identifying performance measures and conducting post-service evaluations to enhance operational efficiency.

•Collaborated with cross-functional teams to troubleshoot and resolve technical issues, improving response time and customer satisfaction ratings.

•Monitored supplier performance and participated in quality surveillance to ensure adherence to production standards and customer satisfaction.

•Assisted in the implementation of continuous improvement initiatives, analyzing service data to identify trends and recommend solutions for process optimization.

•Prepared technical documentation, including manuals and reports, in compliance with quality assurance protocols.

•Conducted training sessions for junior staff and new hires on engineering methods and service protocols, enhancing team competency and knowledge sharing.

Projects

Project Title: Fleet Optimization Initiative. (India) February 2021-August 2021

•Provided technical support for fleet management, addressing performance and service issues.

•Conducted analysis and testing of automotive systems to develop improved specifications for reliability.

•Collaborated with suppliers to evaluate vendor designs and ensure alignment with service requirements.

•Developed and executed a service project plan, identifying key performance measures for operational efficiency.

•Monitored supplier performance and participated in quality surveillance to ensure adherence to production standards.

•Conducted training sessions for junior staff on service protocols, enhancing team competency and knowledge sharing.

Outcomes:

• Achieved a 20% reduction in service response times.

• Improved customer satisfaction ratings by 15% within six months.

• Enhanced overall operational efficiency by 10%.

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