Business Administration Data Analysis
Resume:
Anna-kay Coley
Hibernia District, Devon PO
Christiana Manchester JA
************@*****.***
PROFESSIONAL SUMMARY
Competent, dedicated and results-oriented recent graduate with a Bachelor’s degree in Business Administration emphasis in Finance. Proficient in strategic management, data analysis, and process optimization. Skilled at project coordination and communication, with a proven ability to drive team efficiency and meet deadlines. Eager to apply problem-solving skills and contribute to the growth of a dynamic business team.
EDUCATION
Bachelor of Science in Business Administration
Northern Caribbean University, Mandeville, Manchester – March 2022
EXPERIENCE
Member Service Officer (Teller)
Jamaica National Bank, Christiana Manchester Jamaica – June 2023 to March 2025
Provide personalized service to members, assisting with account inquiries, transactions, and requests also verifying their identification. Process financial transactions, including deposits, withdrawals, loan payments, and account transfers, accurately and efficiently.
Address member inquiries and concerns, resolving issues promptly and courteously to ensure member satisfaction.
Identify opportunities to cross-sell bank products and services, recommending appropriate solutions to meet member needs.
Refer and report all discrepancies to supervisor.
Marketer & Receptionist
WorldNet Mirco-Finance, Christiana Manchester Jamaica – June 2021 to May 2022
Greeted clients and visitors, answering inquiries and providing information about the company's products and services.
Managed phone calls, emails, and correspondence, directing inquiries to appropriate staff members and ensuring prompt and accurate responses.
Conducted marketing activities, including promoting microfinance products/services to clients and participating in marketing campaigns. Assisted clients with account inquiries, applications, and transactions, providing guidance and support to meet their financial needs.
SKILLS AND COMPETENCIES
Leadership
Time Management
Problem-Solving
Communication
Teamwork
Critical Thinking
Project Management
Adaptability
Attention to Detail
Conflict Resolution
Technical Proficiency (e.g., Microsoft Office, Excel)
Customer Service
COMMUNITY INVOLVEMENT / VOLUNTEERISM
Hibernia Farmers Group Present
Social Development Commission Team Leader 2022
Ministry of Labour and Social Security - Manchester Parish Library Volunteerism
Ministry of Education Youth and Information - Christiana High School Volunteerism 2018
Global Travel Agency Volunteerism 2015
CAMPUS INVOLVEMENT
Assistant Secretary, Business Association of Secretarial Students Organisation (BASSO) Club
Northern Caribbean University, Mandeville, Manchester – September 2017 to March 2022
Organized networking events, bringing industry professionals to campus, enhancing student exposure to career opportunities.
Led the planning and execution of a business case competition, which attracted over 50 participants and 10 corporate sponsors.
HONORS/ AWARDS/ CERTIFICATES
Certificate of Academic Excellence (Honor Roll), Northern Caribbean University
2017-2018
2018-2019
2019-2020
2020-2021
Dean’s List, Northern Caribbean University – 2018
Certificate of Excellence and Participation, Social Development Commission 2022
RELEVANT COURSES
Strategic Management: Focused on decision-making processes and the analysis of business environments, directly applicable to corporate strategy.
Financial Accounting: Developed understanding of financial reporting, budgeting, and investment analysis.
Marketing Strategies: Gained experience in developing effective marketing plans and analysing consumer behaviour to drive business growth.
Data Analysis for Business: Acquired skills in data collection, analysis, and interpretation using Excel and statistical tools.
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