Risk Management Quality Control
Resume:
R. Necole Drake
Phone: 713-***-****
E-mail: ***********@*****.***
Objective
Aspiring to achieve my professional goals as well as becoming an asset with an industrious company, organization, or agency, where growth, and enhancement, are presented in my skill set.
Education
Jackson State University 08/1994-08/1999
Bachelor of Science Degree in Psychology
University of Phoenix 05/2013-09/2015
Masters in Healthcare Management
Experience
-Compliance Auditor 1-Complicance and Risk Management Department.
02/24/2022- Present
Provides center-wide oversight which includes consultation to all program directors, managers, staff, and unit level program monitors.
Conducts inter-rater reviews (review of unit level program monitor’s findings.
Provides training/technical assistance and ongoing consultation to the IDD/MH/CPEP/Forensics Division and Units (inclusive of managers and staff).
Perform special audits, develop new audit tools and revise/update current audit tools to reflect Agency P&P and state/federal guidelines.
Reviews all deficiencies as cited and initiate Plans of Improvement if applicable.
Completes a written report (audit tools), preliminary debriefing reports and final debriefing reports.
Participates in “focus, comprehensive and authority reviews”. Including operational reviews as appropriate and required.
Provides input on the development of quality control policies, procedures and protocols.
Implement and enforcement of the Texas Administrative Codes, Current Procedural Terminology (CPT) code set, Utilization Management Billing Guidelines and other agency policy, guidelines and procedures.
Acclimated in the proper procedures related to reporting abuse, neglect and exploitation of the elderly, disabled and handicapped as required by law.
Review deficiencies in EPIC an ensure that they are corrected and completed within a timely manner.
The Harris Center for Mental Health and IDD Services Authority of Harris County
-CCP Child Crisis/Counseling Specialist/CCP Crisis Counselor-/Outreach Worker
03/2020- Present
Conducts Children and Adolescent groups based upon approved curriculum under Crisis Counseling Program guidelines. Conducts parent and school officials’ information groups as needed within the local school system.
Establishes and maintains cooperative relationships with representatives of community, day care, faith-based, and school groups.
Provides crisis counseling services for children and adolescents, parent education, and supportive family services focused on grief and loss.
Promotes resilience and successful coping techniques using individual, group, and family Evidence-based strategies.
Provides culturally sensitive education and training about the effects of trauma on young children and their families.
Delivers training that includes reactions to disasters, creating safe environments, creating classroom communities, and healthy responses to life-changing events.
Provides outreach and contacts via telephonic platforms to residential facilities and community organizations by the most effective and direct methods in order to reach individuals in need of counseling services in regard to COVID-19.
-Compliance Auditor 1-Complicance and Risk Management Department.
03/2018-03/24/2020.
Provides center-wide oversight which includes consultation to all program directors, managers, staff, and unit level program monitors.
Conducts inter-rater reviews (review of unit level program monitor’s findings.
Provides training/technical assistance and ongoing consultation to the IDD/MH/CPEP/Forensics Division and Units (inclusive of managers and staff).
Perform special audits, develop new audit tools and revise/update current audit tools to reflect Agency P&P and state/federal guidelines.
Reviews all deficiencies as cited and initiate Plans of Improvement if applicable.
Completes a written report (audit tools), preliminary debriefing reports and final debriefing reports.
Participates in “focus, comprehensive and authority reviews”. Including operational reviews as appropriate and required.
Provides input on the development of quality control policies, procedures and protocols.
Implement and enforcement of the Texas Administrative Codes, Current Procedural Terminology (CPT) code set, Utilization Management Billing Guidelines and other agency policy, guidelines and procedures.
Acclimated in the proper procedures related to reporting abuse, neglect and exploitation of the elderly, disabled and handicapped as required by law.
-Service Coordination (SC) Mentor.
08/2014-03/2018.
Provide training to new employees, oriented service coordinators by providing specific service coordination job functions and activities on an on-going basis.
Assisted service coordinators with solving work-related and other problems that interfered with their ability to provide effective and efficient services.
Developed and updated, on an as needed basis, mentorship training manuals that service coordinators used as a guide.
Assisted with time management and organization skills of each service coordinator to ensure that they meet their benchmarks.
References Upon Request
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