Front Desk clerk
Resume:
Kimberly Richards
** ******* ****, ******’s Pen, Spanish Town P.O., St. Catherine
Cell: 876-***-****, 876-***-**** or 876-***-****
Email: *******************@*****.***
Objective
● To possess more professional experience.
● To be seen as a valuable asset by the company so that I can advance personally and build better work and business ethics.
Education
● Crescent primary 2009-2013
● Innswood high school 2013-2018
● Career Advancement Programme 2018-2019
Qualification
CSEC
● Mathematics III
NCTVET
● Cake baking and Decoration
City & Guilds
● Mathematics Level III Merit
● Mathematics Level II Merit
● English Level II Merit
Volunteered
Mccook pen primary school
● To assist teachers with teaching their lesson.
● To motivate students with the career choice they want. Police Academy
● To serve food to trainees.
● Help to prepare food for trainees.
Experience
Atrium at Ironshore Oct. 2023 - Present
● Maintain property's standard of personal hygiene appearance and efficient work practices.
● Providing reception, reservation services to all guests.
● Arrange accommodations for all arrival.
● Answer inquiries, offer suggestions and provide information.
● Monitor and control booking and confirmation of reservations in order to maximize revenue and apartment sales, prepare daily housekeeping reports (assignments). ● Open and maintain guest folios and do posting accurately on a daily basis. Account for all monetary transactions relating to guest payment or reimbursements.
● Final payment must be made on arrival.
● All arrivals must be registered, a copy of picture ID must be taken, escorted to the apartment, and shown to all areas in the apartment.
● Answer inquires about property services, registration, shopping, dining, entertainment etc.
● Calculate bills, collect payments and make changes if necessary.
● Make reservations and control bookings, walk-ins must leave a telephone number; for reservations guests must have a telephone number.
● Post changes to guest folio when necessary.
● Resolves customer complaints where possible or refer to the appropriate person on property. Keep records of guest complaints.
● Update security gate guest listing daily with information.
● Keep records of guest complaints.
● Check postings to guest folio to ensure accuracy.
● May resolve conflicts between workers and guests.
● Maintain lost & found log and items.
● Monitor First Aid kit contents.
● Record all maintenance & housekeeping problems.
● Monitor swimming pool daily records.
● Arranges accommodations for all arrivals.
● Discuss all rates and type of accommodations when making a reservation.
● Obtain payment arrangement or prepayment where necessary.
● Contact individuals to confirm reservations.
● Count money to verify the amount and issue receipt at all times and record. ● May do weekly inventories for bars etc.
● Assist in ordering and purchasing of goods for guest apartments, housekeeping, administration, laundry and all other areas.
● Site inspection for all visitors.
● Assist in all other departments when necessary.
Teleperformance. Mar. 2023 - June.2023
● To assist all customers through inbound calls, emails and/or chats
● Communicate a variety of information to the customer
● Be an active listener and help resolve customer inquiries
● Provide a meaningful and positive experience with every customer interaction
● To investigate the complaints/issues the customers are having with their services
(internet, tv, landline)
Advance Call Center Technology. Nov. 2022 - April. 2023
● To assist all customers through inbound calls, emails and/or chats
● Communicate a variety of information to the customer
● Be an active listener and help resolve customer inquiries
● Provide a meaningful and positive experience with every customer interaction ● To investigate the complaints/issues the customers are having with their services
(internet, tv, mobile)
24-7 Intouch BPO Jan. 2022 - Sept. 2022
● To assist all customers through inbound calls, emails and/or chats
● Communicate a variety of information to the customer
● Be an active listener and help resolve customer inquiries
● Provide a meaningful and positive experience with every customer interaction ● To investigate the complaints/issues the customers are having with the shopper. ● To assist customers with adding or removing cards. As well as direct customers to the correct queues.
Contact Point 360 Nov. 2021 - Jan. 2022
● To understand what the customer and content creator wants and troubleshoot the issue.
● To review their billing, account, content they produce or type of account they want. ● To also mediate the type of order they want.
Teleperformance Jul. 2021 - Nov. 2021
● To make reservations that satisfy our customers' needs and wants.
● And to be honest with our customers.
● Assist all customers through inbound calls, emails and/or chats
● Communicate a variety of information to the customer
● Be an active listener and help resolve customer inquiries
● Provide a meaningful and positive experience with every customer interaction Skills Cooking, baking & typing.
Reference
Jody-ann Thomas Shaquille Malcolm
31 Causwell farm, Wynter's pen,Browns Lane, Granville, Spanish town P.O, St. Catherine.Montego Bay, St James Supervisor at the Atrium Supervisor at 24-7Intouch BPO Cell: 876-***-**** Cell: 876-***-****
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