Customer Service Nursing Home
Resume:
ALICIA WHITE
********@*******.***
Qualifications
28+ years as a phlebotomist
Strong oral and written skills
Computer literate
30+ customer service experience
Excellent customer relation abilities
Proficient in multitasking
Operate multiple pieces of office equipment
Basic Computer Hardware and Software
Microsoft Works, Office, Word, Excel, Spreadsheets
Education
01/04-05/04 PC Center, Medical Billing and Coding, Certified Medical Biller and Coder, Desoto, TX
12/99-03/00 CCI Computer Training, MCA Certification, ARLINGTON - TEXAS -
05/96- 07-96 Tarrant County Junior College, Phlebotomy Certification, FORT WORTH - TEXAS
08/91-05/93 Tarrant County Junior College, Some College Coursework Completed, FORT WORTH
08/88-05/91 POLYTECHNIC HIGH, High School or equivalent, FORT WORTH - TEXAS
Relevant Experience
Cura Lab Feb 2023 to Aug 2024
Worked overnight driving my own vehicle. Drew blood from patients at Nursing home facilities. Processed blood in my car. Dropped blood and other specimens off at the lab. Drove around DFW and surrounding areas. Supervisor called me to come back and work for the company again.
Quest Flower Mount, TX Nov 2022 - Jan 2023
Phlebotomist
Obtain blood and other specimens. Processing specimens.
Drew blood on patients ranging in ages of pediatric to geriatric, did vitals, EKG, give injections,
Office Manager Passion Health primary care - Frisco, TX February 2023 to 2023
Manager of 4 medical offices. Managed several employees all over the world. Scheduling. Front and back office as a MA. Drew blood, did vitals, EKG, give injections, make appointments and take payments. Handled all staffing issues. Met with different vendors.
Business Owner A+ School of Phlebotomy November 2018 to Present
I own a Phlebotomy school. Teaching phlebotomy, medical terminology, and anatomy physiology. Getting students nationally certified
Smart Labs - Richardson, TX May 2022 to February 2023
Work overnight driving my own vehicle. Draw blood from patients at Nursing home facilities. Processed blood in my car. Dropped blood and other specimens off at the lab. Run Chemistry and Hematology machines. Plate specimens for Microbiology. Run the Urinalysis machine. Help in all areas of the lab.
Cura Laboratory Services - Dallas, TX March 2019 to October 2021
Worked overnight driving my own vehicle. Drew blood from patients at Nursing home facilities. Processed blood in my car. Dropped blood and other specimens off at the lab. Drove around DFW and surrounding areas
Stover labs - Arlington, TX February 2014 to November 2018 A mobile phlebotomist who Drove my personal car all over Texas and Oklahoma drawing blood from patients at their personal homes. Processed blood in the car and brought it back to Arlington Texas
02/2012-10/2014
Fort Worth Manor
Marketing Director/Admissions/Phlebotomy
As Marketing Director my duties included going out into the community to bring patients into the nursing home for either long term stay or respite. I was directly responsible for keeping census at or above a certain number. Worked with different insurance companies. Frequently visited different hospitals in the DFW area to speak with families and case managers concerning potential residents. Drew blood as needed for any difficult sticks.
02/2011-02/2012
Medical Center Labs
Supervisor/Auditor
Duties included Supervising a large staff of phlebotomist. Making sure all duties had been completed. Payroll and scheduling for phlebotomist. Hiring staff. Working directly with nursing facilities in reference to lab work. Driving my own vehicle to several different nursing homes obtaining blood and other specimens from patients in nursing home facilities. Patients ranged in ages of pediatric to geriatric. Sufficient enough to work alone in the field. Audited to make sure the lab and the facilities stayed in compliance with state. Weekend lab manager for all staff.
10/2007-02/2011
Labortory Corporation of America(LABCORP)
Patient service center specialist.
Responsibilities included answering multi-line telephones, Alpha and Numeric data entry of specimens. Accurately entering demographics of patient information. Obtain blood and other specimens. Patients ranging in ages of pediatric to geriatric.
02/2006-09/2007
ProLAB
Phlebotomist/Lead
Duties included driving my own vehicle to several different nursing homes obtaining blood and other specimens from patients in nursing home facilities. Patients ranged in ages of pediatric to geriatric. Sufficient enough to work alone in the field.
06/2005-02/2006
Field Service Manager/Auditor/Phlebotomist
Clinical Labs USA
Started out as a phlebotomist and duties included driving my own vehicle to several different nursing homes obtaining blood and other specimens from patients in nursing home facilities ranging in ages of pediatric to geriatric. Performed Microbiology tests. As an auditor nursing home patient charts were audited for accuracy of laboratory test to be in compliance with the State. As a Field Service Manager I managed over 70 nursing facilities. Dealt closely with the decision makers of the nursing homes, Directors of Nursing and/or Administrators. Kept each home stocked with supplies. Took calls from facilites 24 hours a day 7 days a week. Sufficient enough to work alone in the field. Also Marketed for the company and brought on several accounts.
5/2004 – 06/2005
Office Administrator/Medical Biller and Coder/Phlebotomist
LeeRoy McCurley M.D., PA
Duties include medical billing Medstar systems. Coding using DR.NOTES systems. Used THIN EDI and WEBMD electronic payers. Duties also included server repair, Answering and making phone calls, calling in prescriptions, filing, typing, scanning, scheduling and confirming appointments, verifying insurance, ordering supplies, preparing deposit slips, checking the mail, and various other front office duties. Personal assistant to the Physician. Did phlebotomy work when nurse was unable to obtain blood.
Cook Children’s Medical Center
Responsibilities included answering multi-line telephones, Alpha and Numeric data entry of specimens. . Processing specimens Obtain blood and other specimen from patients ranging in ages of pediatric to geriatric. Performed Microbiology tests.
7/1996 - 8/1998
Phlebotomist John Peter Smith Hospital
Responsibilities included answering multi-line telephones, Alpha and Numeric data entry of specimens. Obtain blood and other specimens. Processing specimens. Drew blood on patients ranging in ages of pediatric to geriatric. Shift leader for up to five or more employees. Faxed, copied, emailed and performed other office duties.
References Available Upon Request
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