Quality Control Room Service

KIM DAILY

*** ***** ******, *****, ** ***** 646-***-**** ******@***.***

WORK EXPERIENCE

The Ritz-Carlton Central Park Room Service Honor Bar Attendant April 2002- Present

Manage inventory and restocking of mini-bars across multiple floors, ensuring efficient and timely service.

Utilize Palm Pilot System for accurate guest billing and transaction tracking.

Perform quality control on all mini-bar items, maintaining high standards for guest satisfaction.

Effectively communicate guest requests and feedback.

Sheraton Manhattan Hospitality Attendant September 2004- May 2010

Ensured guests received complimentary water and amenities, fostering a welcoming and comfortable environment.

Supported the overall guest experience by assisting with requests and maintaining a high standard of service.

Marriott World Trade Center Room Service Mini-Bar Attendant November 1998- September 2001

Managed guest billing using the Servitron System, ensuring accurate charges and prompt service.

Maintained inventory and restocked mini-bar items, ensuring product availability and quality.

Neighborhood Coalition for Shelter Facility Aide/ Security September 1998- November 1999

Scheduled and facilitated showers for clients, while distributing necessary clothing and personal items.

Organized and managed donations, ensuring the facility remained clean and operational.

Patrolled the building and ensured all security protocols were followed, maintaining a safe environment.

Documented and reported incidents promptly in the facility's logbook for accurate record-keeping.

Sugar Hill Thrift Shop Assistant Manager March 1997- May 1998

Oversaw daily store operations, including opening and closing procedures, while ensuring a positive customer experience.

Co-supervised part-time staff, providing guidance and support during shift transitions.

Managed scheduling and assisted with monthly performance evaluations.

Organized and sorted donations to ensure efficient inventory management.

Committee for Heights In-Wood Homeless Desk Manager September 1996- November 1998

Provide security for 55 Unit SRO

Intervene during moments of crisis

Foster communication between tenants and social service staff

EDUCATION

Pathways to Independence Certificate Marriott Marquis 1998

Nursing Major Diploma Walton Highschool 1981

*References available upon request*

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