Project Management Human Resources
Resume:
Hafizullah Shirzai
E. ********.*****@*****.*** LINKEDIN.COM/IN/HAFIZULLAH-SHIRZAI-PMP-AA37605B
M. (001) 571 – 598 – 5521 DMV Area - US CITIZEN
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With strong background in Program Management and supporting and managing programs to ensure they are executed efficiently, within budget, and aligned with organizational goals. Collaborate with teams, manage resources, and monitor progress to drive program success. Have strong managerial, organizational, time management, prioritization, analytical, and communication skills. I am eager to contribute my expertise to your team and capable of leading projects that involve the successful management of multi-functional teams and multiple tasks. These experiences honed my management, monitoring, supervision, community engagement, program management, and data analysis skills with the addition of working in federal customer service, demonstrated experience managing KPI performance metrics and transitioning incumbent staff from one contract to the others. It reinforced my dedication to ensuring effective program execution and fostering positive outcomes aligned with organizational goals.
Areas of Expertise:
● Project Management
● Budget & Expense
Management
● Federal Contract
Management
● Not-for-profit Organization
Management
● Analytical & Data
Management
● DOS- Hummingbird
program
● DOS- ServiceNow Services
(FALCON) Program
● DOS- CARE Travel Data
Program
● DOS-CARE Case
Management
● Developing Countries Expertise
● Performance Metrics
● Productivity & Efficiency
● On boarding – Recruitment life
cycle Management
● HRIM, Workday, Gusto, ADP, Flex,
Deltek, Paylocity, Cost Point,
TAMIS.
● CATMS.
● Federal Environment Customer
Services.
● Customer Relations
● Human Resources
● Teamwork/Collaboration
● Linguistics (Pashtu, Dari, Farsi)
● Computer Savvy (Microsoft Office
software (Word, Excel, Power-
Point, etc.)
● Disaster Management and
Humanitarian Assistance
Professional Skills:
● Program Operations Management: Lead the smooth execution of multiple programs, ensuring they operate efficiently and meet established standards. Collaborate with cross-functional teams to maintain program integrity and compliance.
● Administrative and operational support to a program or project within an organization.
● Client and Partner Relations: Cultivate and maintain strong relationships with clients and partners, serving as a primary point of contact. Provide regular updates and reports, addressing inquiries and ensuring client satisfaction.
● Financial Oversight: Oversee the financial aspects of programs, including budgeting, invoicing, and fund allocation. Ensure accurate financial tracking and reporting to support program sustainability.
● I do have experience working with Key Performance Indicators (KPIs), which involve both quantitative and qualitative metrics. These measurable values effectively demonstrate how well an individual, team, or organization is achieving specific objectives. By focusing on KPIs, I have tracked progress toward strategic goals and gained actionable insights into performance, ensuring alignment with organizational priorities.
● Issue Resolution and Support: Manage and prioritize operational issues, collaborating with relevant teams to implement effective solutions. Facilitate communication between clients, partners, and internal teams to resolve challenges promptly.
● Continuous Improvement: Identify and implement process enhancements to optimize program workflows and improve efficiency. Drive initiatives that enhance the client and beneficiary experience, ensuring Aid Kit’s solutions remain impactful and user-friendly.
● Involved in designing, implementing, and managing programs to meet organizational goals. Also involved in duties include planning and coordinating program activities, monitoring progress, evaluating outcomes, and ensuring compliance with policies and standards. Collaborate with stakeholders, address challenges, and adapt plans as needed. Additionally, track performance metrics, maintain documentation, and stay updated on industry trends to enhance program effectiveness and efficiency.
Hafizullah Shirzai
E. ********.*****@*****.*** LINKEDIN.COM/IN/HAFIZULLAH-SHIRZAI-PMP-AA37605B M. (001) 571 – 598 – 5521 DMV Area - US CITIZEN
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PROFESSIONAL EXPERIENCE:
SENIOR PROGRAM SPECIALIST- WHS/HRD/I&OD PROGRAM SUPPORT APPLIED DEVELOPMENT LLC (OCTOBER 2022 – PRESENT) 40 HRS WEEK - FIXED TERM CONTRACT
● Assist in managing Program Records Management, Program Training Applications, Making Program Presentation, and Reporting.
● Manage Records Information Management (RIM) is the name of the various tasks associated with the management of records from the time they are identified until they are no longer needed to conduct business. Record Management/File Plan (RIM) involves the planning, controlling, organizing, training, promoting, and other managerial activities involving HRD and Individual & Organizational Development, gathering information, data, and record assets (regardless of media or format).
● Administrative and operational support to a program or project within an organization.
● Assisting with program planning, implementation, and evaluation.
● Managing data entry, record-keeping, and reporting.
● Coordinating meetings, events, and communication between team members and stakeholders.
● Preparing reports, presentations, and other materials.
● Monitoring program budgets and processing invoices or purchase orders.
● Ensuring compliance with organizational policies and procedures.
● Responding to inquiries and providing information about the program.
● Manage the financial portion/ review of program invoices & expense reports and submit them for approval.
● Worked on capacity-building programs, reviewed training applications and invoices, issued filing numbers, uploaded to the share point for further processing, and saved it in official drive as a record.
● Create analytics presentations to the senior management from assigned tasks, and articles. MAXIMUS FEDERAL _DOS CARE/CASE MANAGER (ODD TIME) OCTOBER 2023- SEPTEMBER 2024)
● Responsible for overall handling of travel case management of the AWO/CARE Program of the Department of State.
● Managed travelers Mailbox (CTD Attachments, CTD CBDF, CTD Outreach, CTD Falcon, CTD Inbox, etc.
● Management of case data entry and uploading the traveler documents according to the ServiceNow Platforms database system (FALCON).
● I have experience working with Key Performance Indicators (KPIs), which involve both quantitative and qualitative metrics. These measurable values effectively demonstrate how well an individual, team, or organization is achieving specific objectives. By focusing on KPIs, I have tracked progress toward strategic goals and gained actionable insights into performance, ensuring alignment with organizational priorities.
● Active involvements in the communication with the travelers through Email, Inbound, and Outbound by using Amazon connect methods.
● Upgrading and updating of travelers database system in the service now services database system (FALCON).
● Quality control of the traveler's case management status in the service now services database system (FALCON)
● Updated reporting systems tracking sheets (Email, Inbound, Outbound, Duplicate cases, and escalated cases) trackers.
●
DATA ANALYST SPECIALIST II - USDHS / UCG- OAW PHASE II AMSG, INC./DHS – DMV/COMP SPRING, MD (05/2022 – 09/2022) 40 HRS WEEK USDHS / USG OAW PROJECT - FIXED TERM CONTRACT ( HTTPS://WWW.DHS.GOV/ALLIESWELCOME)
● Managing master data, including creation, updates, and dissemination for senior leadership briefing.
● Provide quality assurance of imported data with accuracy.
● Commissioning and decommissioning of data sets.
● Liaise with all stakeholders for on-time data production and dissemination.
● Processing confidential data and information according to guidelines.
● Helping develop reports and analysis.
● I have experience working with Key Performance Indicators (KPIs), which involve both quantitative and qualitative metrics. These measurable values effectively demonstrate how well an individual, team, or organization is achieving specific objectives. By focusing on KPIs, I have tracked progress toward strategic goals and gained actionable insights into performance, ensuring alignment with organizational priorities.
● Supporting initiatives for data integrity and normalization.
● Generating reports from single or multiple systems.
● Troubleshooting the reporting database environment and reports.
● Evaluating changes and updates to source production data.
● Work on cross-cutting issues within the DHS/UCG-OAW, Planning section.
● Provide cross-cutting technical training to co-workers regarding Data projections and report generation. Hafizullah Shirzai
E. ********.*****@*****.*** LINKEDIN.COM/IN/HAFIZULLAH-SHIRZAI-PMP-AA37605B M. (001) 571 – 598 – 5521 DMV Area - US CITIZEN
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LINGUIST TEAM LEAD (PASHTU / DARI) - FEDERAL DOD /DOS OAW PHASE I CWU PROFESSIONAL SERVICES, INC. - US FORT ATTERBURY, INDIANA (09/2021 – 01/2022) 70 ~ HRS WEEK DOD / DOS - USG OAW PROJECT - FIXED TERM CONTRACT ( HTTPS://WWW.DHS.GOV/ALLIESWELCOME )
● Oversaw daily operations of Afghan Evacuees and led all linguist teams to achieve daily Key performance indicators (KPI).
● Assisted Federal / Military personnel to evaluate, monitor and gather required data to process the newly arrived Afghan Evacuees.
● Act as a liaison within the Federal / Military Departments to ensure smooth communications and exchange of accurate data.
● Managed daily Humanitarian assistance efforts with State Department, IOM, IRC, and other NGO personnel to address opportunities and issues of Afghan Evacuees.
TALENT ACQUISITION CONSULTANT / EMPLOYMENT SPECIALIST CATHOLIC CHARITIES OF DIOCESE OF ARLINGTON - VIRGINIA, USA (08/2021 – 09/2021) 40 HRS WEEK FIXED-TERM CONTRACT
● Coordinate with hiring managers to identify staffing needs.
● Determine selection criteria.
● Source potential candidates through online channels (e.g. social platforms and professional networks)
● Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
● Assess candidate information, including resumes and contact details, using our Applicant Tracking System
● Design job descriptions and interview questions that reflect each position’s requirements.
● Lead employer branding initiatives.
● I have experience working with Key Performance Indicators (KPIs), which involve both quantitative and qualitative metrics. These measurable values effectively demonstrate how well an individual, team, or organization is achieving specific objectives. By focusing on KPIs, I have tracked progress toward strategic goals and gained actionable insights into performance, ensuring alignment with organizational priorities.
● Organize and attend job fairs and recruitment events.
● Forecast quarterly and annual hiring needs by department.
● Foster long-term relationships with past applicants and potential candidates. LINGUIST CULTURAL ADVISOR - PASHTU / DARI CAT I – OCONUS MISSION ESSENTIAL PERSONNEL, LLC. - VIRGINIA, USA / AFGHANISTAN (08/2019 – 03/2021) 75 HRS WEEK - PROJECT FIXED TERM CONTRACT.
● Translated and advised all essential speech in a standard dialect and to accurately follow the essentials of conversations between educated native speakers, explained radio broadcasts, news stories like wire service reports, oral reports, some oral technical reports and public addresses on non-technical subjects.
● Produced idiomatic translations of non-technical material using correct syntax and expression from English to target language and vice versa.
● Administrative and operational support to a program or project within an organization.
● Assisting with program planning, implementation, and evaluation.
● Managing data entry, record-keeping, and reporting.
● Coordinating meetings, events, and communication between team members and stakeholders.
● Preparing reports, presentations, and other materials.
● Monitoring program budgets and processing invoices or purchase orders.
● Ensuring compliance with organizational policies and procedures.
● Responding to inquiries and providing information about the program.
● Interpreted/translated using colloquial and slang words and phrases.
● Conducted consecutive and accurate translations, transcription, and interpretation of on-going conversations/activities and intelligence activities to/from target language.
● Accurately provide the cultural and ethnic context of translations and interpretations and provide advice on the cultural and ethnic significance of statements, conversations, situations, documents, etc.
● Perform document exploitation (scan, research, and analyze foreign language documents for intelligence information and identify/extract information components meeting military information requirement list criteria. SENIOR HUMAN RESOURCES MANAGER BIGDATA DIMENSION, INC. - VIRGINIA, USA (01/2017 – 07/2019) 40 HRS WEEK
● Set objectives for the HR team and track progress.
● Designed and implemented company policies that promote a healthy work environment.
● Developed compensation and benefits plans.
● Supported and suggested improvements to the entire recruitment process
● Hosted in-house recruitment events.
● I have experience working with Key Performance Indicators (KPIs), which involve both quantitative and qualitative metrics. These measurable values effectively demonstrate how well an individual, team, or organization is achieving specific Hafizullah Shirzai
E. ********.*****@*****.*** LINKEDIN.COM/IN/HAFIZULLAH-SHIRZAI-PMP-AA37605B M. (001) 571 – 598 – 5521 DMV Area - US CITIZEN
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objectives. By focusing on KPIs, I have tracked progress toward strategic goals and gained actionable insights into performance, ensuring alignment with organizational priorities.
● Discussed employees’ career development paths with managers.
● Monitored HR metrics (e.g. turnover rates and cost-per-hire)
● Reviewed departmental budgets.
● Organized learning and development programs
● Ensured HR staff addresses employees’ requests and grievances on time.
● Maintained HR procedures that comply with labor regulations. EDUCATION/CERTIFICATION AND PROGRAMS/SOFTWARE’S
− Certified PMP(PMI)
− Masters’ in project management and administration
− Diploma Business Management 2012
− Cognizant Technical Officer – CTO Certification
− Acquisition Management Certification
− Assistance Management Certification
− Disaster Response Reduction – Training for Trainers Certificate
− Microsoft Office Package
− Workforce Velocity Software
− ADP Software
− Workday Software
− EPI Info Database
− Resource Management Systems Software (RMS)
− Hummingbird
− Basic SQL
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