Customer Service Food

WORK EXPERIENCE

DHAVE GRAFIA ODEÑA

**********@*****.***

+64-22-103-**** +63-977***-****

** ***** **** ***** **** NewZealand

PROFESSIONAL SUMMARY

CONTACT

Dedicated and hardworking professional with extensive experience in the hospitality industry, specializing in cooking, bartending, and customer service. Skilled in food preparation, kitchen management, and ensuring top-quality service in fast- paced environments. Highly adaptable, detail-oriented, and committed to maintaining high standards of cleanliness, safety, and efficiency. Strong interpersonal and communication skills, excelling in team collaboration and customer satisfaction. CHEF COOK

Cookery NC -II

March 2017 - March 2018

TECHNICAL EDUCATION AND SKILLS

DEVELOPMENT AUTHORITY (TESDA)

National Certificate

La Salle Greenhills

Quezon City, Metro Manila, Philippines

SEMINARS AND

TRAININGS

Company : MCLEOD’S PIZZA BARN

Position : Chef / Cook

Location : Waipu, Northland NewZealand

Home Address : Waipu, Northland NewZealand

Duration : Feb 14,2023 - March 30, 2025

JOB DESCRIPTIONS:

Prepared ingredients, cooked meals, and ensured timely food service.

Managed kitchen setup, inventory, and stock control. Maintained high food safety and hygiene standardsts. Handled customer orders and accommodated special request Created salads, prepared desserts, and followed standardized recipes.

Company : MAMOU TOO

Position : Cook

Location : Makati City, Metro Manila, Philippines

Home Address : Makati City, Metro Manila, Philippines Duration : May 2011 - February 2023

JOB DESCRIPTIONS:

Cook food products following established instructions for preparation of particular menu item;

Measure ingredients required for specific food items being prepared and minimized waste to control cost;

Prepared vegetables, garnishes and other item ahead of times to reduce load during rush period;

Handle daily checklist consistency including cleaning & restocking requirements for efficient kitchen operations. Company : GO NUTS DONUTS

Position : Cashier

Location : Makati City, Metro Manila, Philippines

Home Address : Makati City, Metro Manila, Philippines Duration : February 2005 - July 2005

JOB DESCRIPTIONS:

Greetings customers, collecting payments, using scanning devices, answering customers inquires, accepting customer returns and counting the money in the cash drawer. Strong culinary and food preparation

skills

Excellent customer service and

communication

Ability to work under pressure and

multitask

Strong attention to detail and quality

control

Efficient in time management and

organization

Ability to work independently and as

part of a team

Knowledge of safety and hygiene

protocols

Problem-solving and decision-making

skill

Adaptability to different work

environments

CORE SKILLS AND

QUALIFICATION

Full -Time Missionary

THE CHURCH OF JESUS CHRIST OF

LATER DAY SAINTS PHILIPPINE

TACLOBAN MISSION

October 2000- October 2002

Teach people about jesus christ and his

great commandments to love god and

love others;

Perform volunteer work

AFFILIATION

Company : BERT LOZADA SWIMMING SCHOOL

Position : Venue Coordinator (Century Park Hotel)

Location : Pasay City, Metro Manila, Philippines

Home Address : Makati City, Metro Manila, Philippines Duration : February 2004 - July 2004

JOB DESCRIPTIONS:

In charge of registration of enrollees;

Teaching basics swimming skills in 8- year old to 12 -year old . Cleaning and removing dry leaves from pool.

Company : PIER ONE BAR & GRILL

Position : Waiter

Location : Makati City, Metro Manila, Philippines

Home Address : Makati City, Metro Manila, Philippines Duration : June 2009 - April 2011

JOB DESCRIPTIONS:

Greetings guests, collect orders and coordinate order section operations to deliver exceptional dining experiences to each guests;

Pre-bused tables during interactions to minimize reset time between guest. Company : KAISEKI JAPANESE CUISENE

Position : Bartender

Location : Taguig City, Metro Manila, Philippines

Home Address : Makati City, Metro Manila, Philippines Duration : February 2008 - August 2008

JOB DESCRIPTIONS:

Took orders, made drinks and clean tables;

Greeting patrons seated at bar provide menus, and memorized or recorded drinks and food orders. Company : DIVINO INTERNATIONAL MENS CLUB

Position : Assistant Bartender

Location : Makati City, Metro Manila, Philippines

Home Address : Makati City, Metro Manila, Philippines Duration : October 2007 - January 2008

JOB DESCRIPTIONS:

Collect empty glasses from bar, took out trash and sorted recyclables; Clean counters, dishes glasswares, utensils and floors to maintain clean and sanitary bar and storage areas;

Backed up servers with any need including pre- bussing tables and retrieving item from kitchen. Company : BUMA SEAFOOD MARKET & RESTAURANT

Position : Waiter

Location : Pasay City, Metro Manila, Philippines

Home Address : Makati City, Metro Manila, Philippines Duration : July 2006 - January 2007

JOB DESCRIPTIONS:

Replenish dining area supplies throughout shifts to keep them members efficient and guest satisfied;

Greeted guest, collect orders and coordinated section operation to deliver exceptional dining experiences to each guests;

Pre - bused tables during intersections to minimize reset time between guests. Company : VOLVO PHILIPPINES CARS, INC

Position : Mechanic (On -The -Job Training)

Location : Makati City, Metro Manila, Philippines

Home Address : Makati City, Metro Manila, Philippines Duration : February 2006 - May 2006

JOB DESCRIPTIONS:

Maintain functional condition by listening to operator complaints conduction requiring engine failures preparing mechanical electrical system malfunctions replacing parts and components repairing body damage.

I hereby declare that the above information is true and correct to the best of my knowledge and belief.

APPLICANT

DHAVE GRAFIA ODEÑA

DECLARATION

I appreciate your time and consideration and I hope that my skills and experience are align with your needs. I know that I can bring value to your organization and i would love to chance to discuss how many experience and skills can contribute to growth and success of the company. Therefore, I do hereby declare that all information stated herein are true, correct and no falsification have been made to the best of my knowledge and belief. Any pertinent document or other additional information needed shall be provided immediately upon request. Thank you for reviewing for my resume and more power.

Tertiary Education:

SAMSON COLLEGE OF TECHNOLOGY

2002 - 2005

Auto Diesel Mechanic Quezon City, Metro Manila Philippines Secondary Education:

MAKATI HIGH SCHOOL

1992 - 1996

Makati City, Metro Manila Philippines

Primary Education:

SOUTH CEMBO ELEMENTARY SCHOOL

1986 - 1992

Makati City, Metro Manila Philippines

EDUCATION

MS. CHARM FLAMENCO

Store Manager Mamou TOO Power

Plant Mall Makati City

Metro Manila, Philippines

(02) 8822-6218

REFERENCE

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