Service Representative Customer

KL

KRISTYN LAND

kristyn.schaeffer@gmail.com 937-***-**** Germantown, OH 45327

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. PNC Bank Pittsburgh, PA

Tier 2 Customer Service Representative

07/2022 - Current

Worked with internal teams to deliver accurate information to customers and service accounts.

Developed and maintained strong relations with customers to meet quality expectations.

Supported customers with online billing, access and account issues. Used remote login tools to assist clients with technical and product questions.

Served as first point of contact for incoming technical service calls and emails.

Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Demonstrated advanced product knowledge to solve customer issues. Miamisburg Municipal Court

Miamisburg, OH

Deputy Clerk of the Court

01/2016 - 02/2019

Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.

Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys. Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.

Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures. Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.

Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems. Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.

Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.

Examined legal documents and assured adherence to laws and court procedures.

Recorded vital and fiscal records and accounts.

Summary

Experience

Prepared lists of overdue accounts, license suspensions and issuances. Rooster B.C. Miamisburg, OH

Restaurant Manager

03/2010 - 01/2016

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Scheduled and directed staff in daily work assignments to maximize productivity.

Resolved and investigated complaints regarding service, food quality and accommodations.

Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Managed accounts payable, accounts receivable and payroll. Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Valley View High School Germantown, OH

High School Diploma

06/2010

Sinclair Community College Dayton, OH

Some College (No Degree)

Education and Training

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