Product Manager Owner
Resume:
Sukummar Gupta
Mobile: 920-***-****
Certification: BRMP, Product Manager -AI/ML Trained: CSPO & SAFe 4.6 Education: MBA-IT US Citizen
Result-Oriented, Customer-Centric Global “Sr. Product Owner” / “Digital Product Manager”
Dynamic self-starter with a proven track record of managing digital demands, product strategy, product roadmap, drive value, evolve culture, build partnership and satisfy common organization purpose in alignment of business strategy. Adept at driving innovation and navigating fast-paced environment to improve customer experience and employee experience. Led the portfolio of IT products roadmaps. Led multiple agile team’s product backlog while keeping close tap on team’s ‘Learning Velocity” focus on “Impact metrics”, maintain a healthy product backlogs and being involved with teams on the daily basis including various scrum/agile ceremonies. Experience in diverse industries including Manufacturing, Wealth Management, HVAC, Industrial Automation, Transportation and Telecom. Led global Customer Relationship Management (CRM), B2B/B2C eCommerce, Marketing, Sales, Retirement Plan Services (RPS), Irrevocable Life Insurance Trust (ILIT), ERP (Manufacturing, HR and Finance) transformation initiatives.
Seeking an opportunity to make an impact on a company by breaking down the barriers to business and helping provide the best digital solutions to get work done.
Skills:
Business Relationship Management (BRMP)
Product Strategy and Product vision
Cross-Functional Team Leadership
Data Analysis & Interpretation
User Experience (UX) Design & Mockups
Leadership & Team communication
Agile & Waterfall Methodology
Product Roadmap, Backlog Management
Systems:
Jira & Jira Align, Confluence, Service Now
MS Visio, Lucid Chart & Figma, BizzDesign
PL/SQL queries
RPA: UiPath
Reporting: SSRS, OBIEE, and MS Power BI
Knowledge Management System (SalesForce and Oracle)
CRM (Siebel, Sales Force & Microsoft Dynamics), Pardot. ATS
ERP (Infor, Oracle, SAP, iScala & Mapics)
Experience:
Bombardier Recreational Products (BRP US Inc)– Sturtevant WI Oct 2023 – Nov 2024
A global leader in the world of recreational vehicles and propulsion systems with over 20,000 employees globally.
Sr. Product Manager / Specialist Business Analyst (All US Marine Business Portfolios)
Customer-Centric Solutions: Partnered with business and IT teams to design innovative solutions, driving improvements to address pain points, opportunities in business processes and operational efficiencies.
Business Case Development: Documented business cases, As-Is/To-Be journey maps, and value plans for prioritized demands. Collaborated with architects and BAs to propose solution packages and budgets for leadership approval.
Product Vision and Strategy: Created and managed product vision for one global BRP face to dealers for US, Canda and Mexico for all marine product lines. Lead B2B eCommerce & ERP (Finance & Manufacturing) Vision & Strategies.
Product Roadmap Development: Actively managed prioritized list of features for value realization on active initiatives. Collaborated with Marketing and Product teams leaders to optimize outcomes on delivered features, identify continuous improvement opportunities to influence consistent healthy product backlog management.
Stakeholder Reporting: Provide progress status updates to sponsors, operational leaders, and SME to ensure transparency and alignment.
Process Modernization: Established a formal IT demand intake process, standardized business case templates, and introduced new IT SOPs, enhancing clarity, coordination, and visibility of IT contributions to business value.
Cross-Functional Engagement: Engaged with all levels of IT, Solution Architects and operating company leaderships (Marketing, Sales, Manufacturing) to understand their business needs, cohesively document requirements, create and manage product roadmap, features and user stories.
Leadership Communication: Regularly presented roadmap updates and product outcomes to executive stakeholders, securing alignment and ongoing support for strategic initiatives.
Leadership and Mentoring: Mentored application specific BAs, Solution Architects, engineering teams, application vendors, OCM and training team on oneBRP B2B digital portal, CRM, and ERP replacement initiative. Business users/SMEs on Product Roadmap, Product backlog and Agile Intake processes.
Value Delivery: Increased dealer engagement by 20% through the delivery of a customer-focused Dealer Portal (Digital Marketplace) with Single Sign-On and reduced dealer portal issue resolution time by 50%. Streamlined Sales Operation processes by enhancing CPQ processes with manufacturing constraints and automation.
ERP Replacement Initiative: Transitioned engine business finance operations from an outdated JDE system to Infor CloudSuite, mitigating the risk of halting a $60M business due to legacy infrastructure and limited support.
Continuous improvement: Drove initiatives resulting in improved operational efficiencies for procurement, planning, quality, and manufacturing teams.
Northwestern Mutual – Milwaukee WI April 2020 – Feb 2023
$35 Billion Mutual Wealth Management company providing financial planning, investment advisory and trust services.
Sr. Digital Product Manager/ Senior Business Analyst
Product Backlog Management: Owned Product roadmap, Business Process Journey Map, Minimum Viable Product (MVP) and feature capabilities for all in-house Wealth Management business applications. Actively prioritized features & user stories while leading Scrum ceremonies (Program Increment (PI) planning, refinement planning, sprint planning retrospectives and standups) ceremonies.
Cross-functional Collaboration: Facilitated workshops and bridged communication between engineering, design and business stakeholders. Addressed risks and identified alignments.
Agile Planning: Translated business requirements into detailed technical specifications and epics for development, Managed epics, prioritized features, and user stories, led sprint refinement and planning sessions., driving incremental business value and technology delivery during active sprints.
Digital Transformation: Translated & managed business needs by understanding the customer’s & end user’s goals, pain points into IT Product roadmaps, modernizing in-house applications and defining investments, initiatives, and timelines for business success.
Value Delivery: Identified current and emerging technology gaps, delivered solutions that improved operational efficiency by 40% and boosted adoption rates. Wealth management applications including Investment Proposal System (IPS), Retirement Plan Service (RPS), Irrevocable Life Insurance Trust (ILIT), etc.
Rockwell Automation Inc. – Milwaukee, WI April 2017 - Nov 2019
$7.6 Billion Industrial Automation and digital transformation technology company
Senior. IT Business Analyst / Senior. Product Owner (HR, FIN, & OGC)
Team Leadership & Value Optimization: Led a team of 10 to automate global AP finance processes using UiPath. Achieved 40% efficiency gain through RPA solutions” by enhancing accuracy and consistency in AP capabilities across global offices. Established the first Robotic Process Automation (RPA) CoE, by defining & owning product roadmaps, backlog management, features, MVPs, and KPIs to measure success.
Product Roadmap Management: Developed business cases and gathered requirements for IT portfolios in HR ($15M), Finance ($16M), and OGC ($6M), supporting compliance and operational improvements. Managed existing systems for ATS, onboarding, and Learning & Development.
Strategic Alignment: Socialized and gained approval on prioritized epics and features from Enterprise-wide IT Infrastructure, Cyber Security, Compliance, and Risk teams.
Global Compliance: Successfully implemented GDPR compliance changes in 35 applications across IT portfolios.
Value Delivery: Implemented RPA for Finance AP, Analytics and AP Help Desk ticketing solutions that generated $350M in revenue annually. Implemented Legal eBilling System, resulting in ~$750K annual tax savings, and a new Legal Patent Management Reporting System, providing clear visibility of filed patents' investments and progress.
Johnson Controls Inc. – Milwaukee, WI Aug 2010 - April 2017
$25 Billion Building Efficiencies Division - Solutions that increase energy efficiency, lower operating costs, and create environments where people can work, learn, heal and live comfortably.
Lead IT Business Analyst / Senior. Product Owner
Global Implementation: Led the global contractual implementation generating unrealized revenue of $500M YOY by 2020. Modifying 19 ERP systems (Oracle, iScala, Mapics, SAP) and 2 CRMs to enable proper global reporting.
Knowledge Management System: Delivered a Knowledge Management System for field services, saving $3.2M in credit/concession charges, and reduced non-chargeable hours by $2M.
Product Backlog Management: Developed and delivered an approved product roadmap and MVP for a B2B eCommerce platform and mobile app, integrating Salesforce Sales Cloud and Pardot with Siebel CRM for contract management and invoicing. Resulted in a 20% increase in qualified leads and a 10% boost in agreement conversion rates.
CRM Process Optimization: Partnered with Sales Operations to improve CRM processes. Mapped business processes, gathered requirements, and executed enhancements, testing, and validation on the Siebel CRM and Salesforce Cloud solution to align with evolving business needs.
Team Development - Mentored junior BAs, newly onboarded functional analysts in implementing large-scale projects.
Education:
MBA – Information Technology Western International University, Phoenix AZ.
Bachelor of Engineering (BE) – Information Technology. Meerut, Uttar Pradesh, India
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